shaun W. arlington, texas June 22, 2022 "I currently have the maintenance plan, and even when I forget to schedule I receive a call and a reminder card in the mail."
norman J. colleyville, texas June 22, 2022 "The technion was informative and answered our questions in a most professional manner."
william turner T. bedford, texas June 18, 2022 "Miguel Vasquez was the most polite and thorough serviceman we have had, picking from multiple different companies."
robert W. fort worth, texas June 18, 2022 "Technician lied about issues to try and upswell and rip me off"
chevron P. fort worth, texas June 16, 2022 "My tech, Ryan was professional, courteous and knowledgeable."
brian L. arlington, texas June 16, 2022 "Quick turn around from contract discussion to implementation"
nancy S. arlington, texas June 15, 2022 "*Appointment given on day and time I requested. *Sean very courteous and did a great job!"
sunita S. fort worth, texas June 13, 2022 "I have been with you folks for over a decade now and pretty satisfied with your service"
tammie H. mansfield, texas June 11, 2022 "The technician that came out quickly identified the problem with the thermostat and repaired the issue."
james P. bedford, texas June 11, 2022 "I wish to commend both Oscar and Tim. Oscar came to do work under my service contact. Additionally, I scheduled service work on my mini-split unit. Tim responded very promptly and immediately diagnosed the issues. Both of these service technicians were courteous and professional. I give all thumbs up to them."
johanna J. fort worth, texas June 10, 2022 "The 2 service experts were friendly, respectful and knowledgeable"
marylouise S. arlington, texas June 10, 2022 "Wouldnt have remained a customer for so many years if I didnt trust the competence of your technicians. Courteous, honest."
richard C. arlington, texas June 08, 2022 "He did not stop trying to solve the issue and he and the intermediate kept us informed on what was happening"
joe C. dallas, texas June 08, 2022 "Sergio and Oscar were knowledgeable, personable and professional. They also patiently answered all my questions."
dennis M. benbrook, texas June 07, 2022 "Moises and Javier were very professional and provided competent service for my air/heating needs. Thank you both! Enjoy your $25! :)"
laura G. fort worth, texas June 06, 2022 "They seemed to be very nice, the supervisor and the representative."
nadara J. ft worth, texas June 06, 2022 "Calverley is always friendly, on time and does an excellent job checking everything out."
carl M. saginaw, texas June 06, 2022 "equipment is repaired correctly, if needed....no extra involved."
don M. ft worth, texas June 06, 2022 "outstanding personality and the desire to find out what the problem was"
mr pombuena P. arlington, texas June 05, 2022 "Llovani was very courteous and thorough. He used shoe covers to protect our floors and carpet"
brenda B. arlington, texas June 04, 2022 "Great service! Marcus was very professional, thorough, and informative. Yolonda was his assistant and it was nice to meet her in person. She was very professional and had great customer service."
julius M. arlington, texas June 04, 2022 "Management messed up appointment times, when service person was to get to house I had to wait an hour for the man to get here after I received a call from main office that he was on his way."
donna M. arlington, texas June 03, 2022 "Well, I have a hole in my wall, work that was done unnecessarily there have been four trips out. Water is dripping underneath sink. At least the sink is unclogged which is all I wanted for $99 but I'm out $775 and no one returning my calls. So it's a zero is due."
gregory P. mansfield, texas May 29, 2022 "Weve been customers of Calverly for a few months now. The service is prompt, friendly, and thorough."
tommy B. arlington, texas May 26, 2022 "Because the serviceman turned something off on my ac unit and I did not have ac until the next afternoon when another technician came and turned unit on again"
dennis W. mansfield, texas May 26, 2022 "Team was courteous and good, system worked for a day. It stopped working after a power surge, and serviceman came out and reset the system, and advised us how to do this if it happens again."
ronnie B. arlington, texas May 25, 2022 "Really bad service call on 5/20/22. Was told about $2250 in repairs needed. Not advised whether a small addition of refrigerant would solve my problem. Coil last replaced 1/19 on a new Lennox unit in 4/14. Please have a Manager call me to discuss my issues with your service."
patrick K. fort worth, texas May 25, 2022 "The whole process was smooth. The operator that took my call to when the tech left our property. 100% professional service"
anne A. benbrook, texas May 22, 2022 "Only complaint and reason its not a 10 is Sergio told me you were out of physical copies of the home report cards, so Id receive an email with information. I got an email receipt, but after several days have gone by I still have no other information. While in the home, he told me all the numbers were ok, but I dont actually know what they are. Super nice guy and very knowledgeable"
barton C. crowley, texas May 21, 2022 "Sergio, the technician, went above in explaining the problem, what caused it, suggestions to fix it, and answering any questions I had"
phillip H. arlington, texas May 21, 2022 "Technition was an expert about my Lennox Signature CBC32MV system. Tuned up to the current season."
paula G. arlington, texas May 21, 2022 "Well, after all the years with Calverley I would hope that the time I've spent filling these survey's out that the saying would resonate "if it ain't broke them please don't try and fix it."
douglas W. fort worth, texas May 21, 2022 "The gentleman that came knew exactly what the issue was, obviously an expert in his field"
donna B. fort worth, texas May 21, 2022 "LLovoni was very nice and clear as to what was going on and the services I would need"
patricia B. colleyville, texas May 21, 2022 "Carlos seemed very disinterested in the problem. Never smiled once or expressed any sympathy for my issue of an overly noisy new unit (installed less than 2 months ago). He talked about "harmonics" & the vents being too small for the amount of air being pushed through. He said he would have to talke to the install supervisor & someone would call me. 4 days later no one has."
jesse C. fort worth, texas May 19, 2022 "All the trouble that happened and i wasnt made whole with all the money we lost."
kevin F. white settlement, texas May 17, 2022 "The technician was quick to fix the problem and was funny"
barbara H. fort worth, texas May 16, 2022 "Marcus Found the problem, and suggested the situation. He was polite and knowledgeable."
nemanja V. north richland hills, texas May 16, 2022 "Ryan was very careful and nice. He went above and Beyonce. Already recommended you to my neighbour."
mary T. trophy club, texas May 16, 2022 "The Tech was very through and extremely courteous. Although the tech was late to the appointment, a call was made to me telling me I could postpone or keep the appointment. It was understandable that the timing was off due to the extreme heat and no A/C calls."
mitch S. keller, texas May 15, 2022 "Clarity in describing the situation and options for correcting. Knowledge of Tim and Yolanda. Exceptional work ethic"
rita G. ft worth, texas May 15, 2022 "Marcus, the technician arrived on time, was courteous, friendly, and informative."
don S. arlington, texas May 15, 2022 "We appreciate the quick response and diagnosis of our problem. The consultant worked very hard to arrange for the replacement the next day! This was especially important in this extreme heat to an elderly couple! The technicians did an excellent job of installing our new system."
carol b. arlington , texas May 14, 2022 "out AC stopped working and Anthony and Collin showed up very quickly. They were fast ,kind and knowledgeable. They informed us of what we needed and were not pushy"
cheri W. aledo, texas May 14, 2022 "I was originally told when scheduling tuneup that it would be free and when tech arrived I was told hed have to charge me 79 for my second unit, only the 1st one was free. Very misleading!"
ed T. fort worth, texas May 13, 2022 "Calverley technicians are always courteous, knowledgeable, and thorough."
ken L. fort worth, texas May 12, 2022 "Sergio is a very good technician, and this is the second time he was to our home, so no tutorial regarding the property was necessary (it seemed we were getting a different technician on a continual basis). It was also nice that a "sales" technician was NOT on site (which had typically been the case over the approximate prior two years) trying to upsell additional work."
virginia R. fort worth, texas May 11, 2022 "Technician Tim Gray arrived at the appointed time, accessed the problem, ordered the necessary parts to fix the problem(checked warranty status of broken parts and found they were still in warranty thus saving me a good deal of $$$). Miraculously the parts were available the same day. Tim returned the same day to install new parts. Due to circumstances beyond Tim's control, he was unable to complete the install. Tim returned first thing the next morning (5/11) accompanied by Conrado and completed the installation in one hour."
william H. arlington, texas May 11, 2022 "Sergio is Extremely efficient, excellent product knowledge, outstanding work ethic, very detailed, and super courteous.100% professional. A great asset to his company!"
mark F. pantego, texas May 06, 2022 "The technician was pleasant and professional, but told us we had a bad compressor and that the the outside unit should be be replaced. Cost would be between $5500 and $14,000. We got a second opinion and everything was found to be functioning properly."
martin S. fort worth, texas May 05, 2022 "The work was great. However, they missed my first appointment completely and it had to be rescheduled. On the second appointment, they were late."
rick H. pantego, texas May 05, 2022 "Both Trevor and Anthony were great. Good at explaining things I needed to know"
ralph P. burleson, texas May 03, 2022 "Llovani Avila & John P. showed up on time and were quick in performing the maintenance. My unit is still working but I know that I will be replacing it in the near future. I have a previous quote from one of the sales Reps as to what it might to change my system over. Since I am retired (age 77) Llovani told me about things that could cause some problems before I am able to replace the unit but did not make a hard sell for them right now. This I really appreciated because I am a little hesitant to put money into a unit I will be replacing fairly soon."
dana S. joshua, texas May 02, 2022 "Tech came out and did small check on outside unit came inside and looked visual at inside unit and told us we needed new coils, quoted price of min 1200.00 dollars and said agent would be in touch. Sales rep called tried to upsale us for new unit then quoted price of 3500.00 for new coils but wasnt sure and would call back next day. We never recieved call back at all and feel sales rep was rude due to us not wanting full system upgrade I was a membership customer in the past but with this type of treatment will not be doing business in the future and my social media contacts will be made aware."
jerry M. euless, texas April 30, 2022 "Did not take side panel off outside unit to clean the leaves at the notify unit"
larry B. arlington, texas April 30, 2022 "On time very professional in doing my tune up on my 2 units!!"
elizabeth B. flower mound, texas April 29, 2022 "not happy with any technician who shows up to work inside the house without shoe protectors."
laura M. ft. worth, texas April 27, 2022 "The technician confirmed the unit works well. He advised there is a vibration issue with one of the panels showing me how to fix it. I appreciate his help."
robert A. ft worth, texas April 26, 2022 "Explained in every day language so I could understand what he was talking about and the first one to take pictures to show me what the system looked liked."
mary D. arlington, texas April 24, 2022 "Conrado and Ryan were punctual, courteous, efficient, and kept us informed during their call."
laura S. mansfield, texas April 23, 2022 "With the installation of the new AC system, they installed new thermostats that to me was a downgrade from the ones I had. I had Honeywell stats with Wi-Fi and we used that feature. Not sure why they could not have been reused."
cindy R. arlington, texas April 22, 2022 "Easy appts, great customer service. Tech went above & beyond for me."
dan B. mansfield, texas April 21, 2022 "The technician discovered a problem and promptly solved it for a reasonable charge."
renny W. euless, texas April 21, 2022 "Well after the initial delay issues when Clint showed up he was great and very professional"
nathen J. arlington, texas April 21, 2022 "Service was prompt and tech arrived early. Thoroughly checked the system. Slightly disappointed that there is already a coil failure."
mr a paul P. bedford, texas April 21, 2022 "It seem fine.Wont know if I have any problems.Stupid question"
kenneth W. mansfield, texas April 20, 2022 "Excellent service and explained everything that needed to be done. Both Trevor and the tech were professional. You are lucky to have them work for your company."
pam B. watauga, texas April 18, 2022 "Knocked drain pipe on unit causing it to start leaking. To be fair its a odd setup, pupe runs in front of filter door."
donna F. ft worth, texas April 17, 2022 "Trevor and Tim were very kind to tell me step by step how to use the termadtate and helped me change the filter in attic"
eric K. arlington, texas April 17, 2022 "Anthony D. listened to my concerns and completely fixed each situation. He also told me about my burned out UV bulb and my options to fix the situation, plus his personal recommendation. He spoke to my wife with respect and made us feel great about our choice to stay with Calverley for our service needs."
cynthia M. mansfield, texas April 16, 2022 "Oscar and John went way out of their way to give superior service!!!"
julius M. arlington, texas April 13, 2022 "The company did not live up to service time. Scheduled to be at the house between 2 and 4 oclock. Service may arrived at 4:30 pm"
ron P. fort worth, texas April 13, 2022 "LLONANI did excellent technical and educational work on our system..Thank you"
mary ann S. arlington, texas April 12, 2022 "Tim and Colin really cared about taking time and getting the job right."
patsy W. keller, texas April 10, 2022 "The technician was very nice and took his time. He explained everything to us. He was very professional and knowledgeable."
david B. aledo, texas April 10, 2022 "The appointment was set for 8-10am, we got a call at 10:30am that the tech was 30-45min from arriving. At 11:45am we called back checking where the tech was. He was still another 30min longer. Also, he told us there was a problem with something, but didnt leave a good enough description for me to understand what the real problem was."
lennard D. fort worth, texas April 10, 2022 "The folks representing you, were very respectful, worked quickly with minimum interruption."
glenda T. arlington, texas April 09, 2022 "My mom has had some HVAC issue for over two years. You guys have been great helping us manage the issues until we could replace on our terms. Now, you replaced the HVAC with a shiny new one. You guys do great work. A special thanks to Moises R and Miguel G who did the HVAC replacement on April 7! And Jake for guiding the process."
frank M. benbrook, texas April 09, 2022 "Service is terrific,service rep(Miguel Vasquez) was very helpful and patient.Awesome on everything!!!!"
joe W. hurst, texas April 09, 2022 "Sergio was very thorough in correcting our problem. He answered all our concerns."
stu P. arlington, texas April 08, 2022 "The technicians were on time and kept us informed of all aspects of service. They were very friendly and knowledgeable of our systems regarding what items needed attention."
robert C. bedford, texas April 07, 2022 "Marcus was professional and knew what he was doing and communicated well."
elaine S. arlington, texas April 06, 2022 "There was a small amount of water in the overflow pan. Looks like the valve above the pan has a small leak. Guess they didn't want to fix it"
joy B. arlington, texas April 06, 2022 "Courteous, on time, respectful of early hour, appreciative of evaluationi"
marvin R. ft worth, texas April 04, 2022 "The Technician was on time, respected my house, professional, thorough, and explained everything clearly!"
cherry H. ft worth, texas April 03, 2022 "Very polite men that worked very steady until the job was done and cleaned up afterwards."
patricia B. colleyville, texas April 02, 2022 "It took 3 trips to finish the job. It was very expensive & I thought the sales pressure was too intense."
rafael F. fort worth, texas April 02, 2022 "Nothing was fixed. They were more interested in selling new unit and advantage plan. Couldnt answer what was wrong with existing unit even though Calverly has worked on it for 4 years."
martha U. arlington, texas April 01, 2022 "Efficient service, flexible service times, friendly and respectful service staff."
travis T. mansfield, texas April 01, 2022 "The rating is primarily due to poor communication. Nobody called us when Clint was able to come out on Saturday or when he couldn't hit our window when we rescheduled for Monday. The quality of the work that was done is top notch."
steven J. fort worth, texas March 31, 2022 "They communicated what needed to be done for my A/C to work. They were able to get my A/C working. Extremely happy."
a H. arlington, texas March 31, 2022 "He carefully examined the device and properly completed his inspections."
stevie S. haltom city, texas March 29, 2022 "Rolando was great. Explained everything in detail. Waiting on the part to come in so they can fix the problem."
frances B. fort worth, texas March 27, 2022 "Technicians were very friendly, helpful and professional"
pat T. cedar hill, texas March 24, 2022 "Miguel Vazquez was extremely knowledgeable & very efficient"
guy P. mansfield, texas March 21, 2022 "He was on the ball. He even inspected my air ducts in the attic when I suggested it."
lissa B. ft worth, texas March 19, 2022 "Outstanding service, wonderful employees, very pleasant experience"
royce S. arlington, texas March 18, 2022 "Courteous and friendly technicians. Cleaned leaves out of condensing unit."
tammie H. mansfield, texas March 17, 2022 "Oscar is the best technician. Hes provided service at my home before and its nice having a technician that knows the history of issues I have had. With that knowledge, Oscar always asks if Im having any additional problems and if the previous corrections worked."
karen B. arlington, texas March 17, 2022 "The service was great. The technician was wonderful. He did a great job. Miguel Vasquez."
steven T. bedford, texas March 17, 2022 "Professional, answered questions , courteous did a great job"
jesse C. fort worth, texas March 17, 2022 "They brought us the wrong a/c unit for outside. Then trying to convince us to keep that one instead of getting the one we ordered in the contract. When they cut the whole for the new unit inside they didn't go up high enough and didn't put a vent cover on it."
carol H. arlington, texas March 16, 2022 "I was satisfied with the service provided. However, I was not very happy with what I felt was a pressure sale to buy the new contract agreement. I have been paying an annual priced 2 times a year for routine service appointments (1 in the spring for A/C and 1 in the fall for heat)."
joan B. fort worth, texas March 16, 2022 "Service consultant showed he knew exactly the condition of the system. He was completely honest."
mike R. duncanville, texas March 15, 2022 "Anthony was very professional and knowledgeable and answered all our questions."
richard F. grand prairie, texas March 13, 2022 "He put in a mask when I asked him to and was very polite."
john M. arlington, texas March 12, 2022 "You always send a salesman with the technicians which is very irritating. I have purchase a new system from Berkeys, better price, higher SEER rating, lifetime warranty. No pressure and much better deal when paying in full."
henry R. mansfield, texas March 11, 2022 "Anthony were very knowledgeable and has a great personality as well as knowing the machinery he was checking."
gus C. mansfield, texas March 11, 2022 "Professional service. Great attitude. Miguel Vázquez was very considérate and answered our concerns."
bernie D. fort worth, texas March 11, 2022 "Came and fixed drain and had several more suggestions to fix"
george D. duncanville, texas March 09, 2022 "I have been extremely pleased with Calverley from day one!"
catherine P. mansfield, texas March 05, 2022 "Miquel Vazquez and Jake Bostick were both consummate professionals! Our family truly appreciated their attention to every detail!"
randy A. fort worth, texas March 05, 2022 "He actually took off the top of the outside unit and vacuumed and spraywashed inside and out. First time that's been done"
shannon Y. euless, texas March 04, 2022 "Service tech was very thorough in examining our system and kind enough to adhere my request to be quite due to a sleeping baby"
paula B. arlington, texas March 04, 2022 "They met my expectation in being on time and very efficient."
sharon H. bedford , texas March 02, 2022 "Sergio was very professional and knowledgeable. Explaining everything to me about the unit."
shaun W. arlington, texas March 02, 2022 "Very professional. Arrived on time, spoke with me regarding questions and concerns about the system. Gave recommendations without giving a hard sale."
ann M. arlington, texas March 01, 2022 "technician and supervisor were efficient, knowledgeable, polite."
nancy L. everman, texas February 25, 2022 "on time, professional, answered questions,courtesy and friendly"
tim R. arlington, texas February 24, 2022 "Techican sat outside for several minutes on his phone.I finally walked outside to his truck 2c when he was going to start"
rf M. grand prairie, texas February 23, 2022 "Professional behavior, prompt, resolved issue for a while."
john F. fort worth, texas February 17, 2022 "Thorough review of system(s), prompt arrival, courteous technician."
kurtis B. mansfield, texas February 17, 2022 "Team were professional and explained the conditions of my units. They also offered to change out a lightbulb for me!"
stephen S. arlington, texas February 16, 2022 "We think we might have solved why the problem crops up every winter."
gerald T. arlington, texas February 15, 2022 "Young men were prompt, courteous, efficient, clean, caring, informative about what they were doing. Can send them any time!"
gary gravitt G. arlington, texas February 10, 2022 "Sergio did a great job and gave me info I needed"
paula B. arlington, texas February 09, 2022 "I was disappointed that the parts to fix the problem permanently are not available for 2 weeks. I was very happy the technician was able to get the heat working. This is making my electric bill extremely high."
jim K. bedford, texas February 09, 2022 "Great people, great service, work very professionally to ensure system operates optionally."
sandra C. fort worth, texas February 04, 2022 "Technician made sure to explain everything he was going to be doing, showed me before and after pics of the vents in the attic. Laid plastic down and then picked it all up. Great Job!!!"
debbie O. westover hills, texas February 04, 2022 "Call center and response back to what it use to be!! Actually understood the person I spoke to!!"
aaron M. fort worth, texas February 02, 2022 "Tech broke my flame sensor and didnt have one to replace it. Just reinstalled and left it as is."
mark L. burleson, texas February 01, 2022 "Conrado performed my semi-annual check on my system. He found several problems and fixed them. I also recommend a duct cleaning. I appreciate his way of informing me and not pressuring me into something. He was very courteous and respectful. I hope he continues to be my tech in the future."
linda B. fort worth, texas February 01, 2022 "No show rescheduled for the next day same thing no show no call"
edward M. arlington, texas January 30, 2022 "The staff went way above and beyond to meet our specific scheduling and communication needs and the tech was super efficient, knowledgeable, and friendly. The ONLY thing that could have gone better was that we specifically asked twice that the tech be informed not to knock on our door, but to call me upon arrival, since we needed no physical contact because of my husband's fragile medical condition. He said he did not get that message, did knock, and I had to go out and talk to him in person -- exactly what I had hoped to avoid."
paul M. weatherford, texas January 30, 2022 "Technician showed up on time, was very efficient and seemed knowledgeable. He was also polite and professional."
jenna N. cedar hill, texas January 28, 2022 "Technician was friendly, professional, on time, and completed work in a timely manner. He was also thorough in his explanation of the service."
mr pendergrass P. arlington, texas January 26, 2022 "Technicians were very polite , professional, and knowlegable"
jimmy R. fort worth, texas January 26, 2022 "Rep came in and took care of business. Only had to show him where the units were and the panels and he took care of the rest."
joann D. arlington, texas January 26, 2022 "Lid over shower appears to not be tightly secured. Could you send tech back out to secure this? I also noticed a dent in edge of the lid."
pete D. arlington, texas January 21, 2022 "Oscar was on-time, worked efficiently and had repairs done well"
susanna D. ft worth, texas January 20, 2022 "The situation wasn't solved, and he didn't have the right tools to figure out the problem"
j J. arlington, texas January 19, 2022 "Work began on time and the job was professionally completed. I was also very impressed with the cleanup. (Had to use previous job code to submit this review)"
marsha A. fort worth, texas January 16, 2022 "They arrived both the plumber and hvac tech at same time and both worked very efficiently and explained everything. Enjoyed speaking with Sergio, Jim and Jake."
danny O. burleson, texas January 15, 2022 "Your Service Expert was very knowledgeable and very helpful."
miller M. ft worth, texas January 14, 2022 "CAN NOT GET ANYONE TO RETURN CALLS ABOUT SERVICE AND DUCT CLEANING"
mr conroy C. arlington, texas January 13, 2022 "Your tech did an excellent job of identifying the problem and gave me options on how to solve it"
mike M. fort worth, texas January 13, 2022 "Tech was polite and completed his review and asked if I had any questions before he left."