Calverley Service Experts Reviews

"Professional service"

"Tech scammed my 70 year old mother for $1190"

"Professional technicians."

"I currently have the maintenance plan, and even when I forget to schedule I receive a call and a reminder card in the mail."

"The technion was informative and answered our questions in a most professional manner."

"Took forever for tech to come out"

"Miguel Vasquez was the most polite and thorough serviceman we have had, picking from multiple different companies."

"Technician lied about issues to try and upswell and rip me off"

"My tech, Ryan was professional, courteous and knowledgeable."

"Quick turn around from contract discussion to implementation"

"Also do good work"

"*Appointment given on day and time I requested. *Sean very courteous and did a great job!"

"Fast and friendly service"

"Kind and Polite"

"I have been with you folks for over a decade now and pretty satisfied with your service"

"Very efficient"

"I continue to get good prompt service."

"The technician that came out quickly identified the problem with the thermostat and repaired the issue."

"We have been happy with their service."

"I wish to commend both Oscar and Tim. Oscar came to do work under my service contact. Additionally, I scheduled service work on my mini-split unit. Tim responded very promptly and immediately diagnosed the issues. Both of these service technicians were courteous and professional. I give all thumbs up to them."

"Service, advice and timeliness."

"The 2 service experts were friendly, respectful and knowledgeable"

"Wouldnt have remained a customer for so many years if I didnt trust the competence of your technicians. Courteous, honest."

"Good service"

"He did not stop trying to solve the issue and he and the intermediate kept us informed on what was happening"

"Very friendly employee and let me know everything going on"

"Sergio and Oscar were knowledgeable, personable and professional. They also patiently answered all my questions."

"Moises and Javier were very professional and provided competent service for my air/heating needs. Thank you both! Enjoy your $25! :)"

"They seemed to be very nice, the supervisor and the representative."

"Calverley is always friendly, on time and does an excellent job checking everything out."

"equipment is repaired correctly, if needed....no extra involved."

"Used for 20 years, excellent servivce"

"outstanding personality and the desire to find out what the problem was"

"Install team and crew chief did great job."

"Llovani was very courteous and thorough. He used shoe covers to protect our floors and carpet"

"Great service! Marcus was very professional, thorough, and informative. Yolonda was his assistant and it was nice to meet her in person. She was very professional and had great customer service."

"Management messed up appointment times, when service person was to get to house I had to wait an hour for the man to get here after I received a call from main office that he was on his way."

"Usually excellent and timely service."

"Well, I have a hole in my wall, work that was done unnecessarily there have been four trips out. Water is dripping underneath sink. At least the sink is unclogged which is all I wanted for $99 but I'm out $775 and no one returning my calls. So it's a zero is due."

"always have good service"

"Professional!"

"Weve been customers of Calverly for a few months now. The service is prompt, friendly, and thorough."

"Thorough explanation of HVAC system"

"technicians were fast and knowledgeable"

"The technician was efficient and courteous,"

"Youve always provided good and timely service."

"Have had Calvert in past years and was happy with they."

"Cost and great service technician"

"Because the serviceman turned something off on my ac unit and I did not have ac until the next afternoon when another technician came and turned unit on again"

"Courteous,efficient and very knowledgeable."

"Team was courteous and good, system worked for a day. It stopped working after a power surge, and serviceman came out and reset the system, and advised us how to do this if it happens again."

"Really bad service call on 5/20/22. Was told about $2250 in repairs needed. Not advised whether a small addition of refrigerant would solve my problem. Coil last replaced 1/19 on a new Lennox unit in 4/14. Please have a Manager call me to discuss my issues with your service."

"The whole process was smooth. The operator that took my call to when the tech left our property. 100% professional service"

"Prompt and courteous service"

"Only complaint and reason its not a 10 is Sergio told me you were out of physical copies of the home report cards, so Id receive an email with information. I got an email receipt, but after several days have gone by I still have no other information. While in the home, he told me all the numbers were ok, but I dont actually know what they are. Super nice guy and very knowledgeable"

"Sergio, the technician, went above in explaining the problem, what caused it, suggestions to fix it, and answering any questions I had"

"Technition was an expert about my Lennox Signature CBC32MV system. Tuned up to the current season."

"Wonderful technician"

"Well, after all the years with Calverley I would hope that the time I've spent filling these survey's out that the saying would resonate "if it ain't broke them please don't try and fix it."

"The gentleman that came knew exactly what the issue was, obviously an expert in his field"

"LLovoni was very nice and clear as to what was going on and the services I would need"

"Carlos seemed very disinterested in the problem. Never smiled once or expressed any sympathy for my issue of an overly noisy new unit (installed less than 2 months ago). He talked about "harmonics" & the vents being too small for the amount of air being pushed through. He said he would have to talke to the install supervisor & someone would call me. 4 days later no one has."

"On time, reliable. considerate"

"All the trouble that happened and i wasnt made whole with all the money we lost."

"Professional"

"The technician was quick to fix the problem and was funny"

"Courteous and respectful tech."

"Marcus Found the problem, and suggested the situation. He was polite and knowledgeable."

"Ryan was very careful and nice. He went above and Beyonce. Already recommended you to my neighbour."

"The Tech was very through and extremely courteous. Although the tech was late to the appointment, a call was made to me telling me I could postpone or keep the appointment. It was understandable that the timing was off due to the extreme heat and no A/C calls."

"Clarity in describing the situation and options for correcting. Knowledge of Tim and Yolanda. Exceptional work ethic"

"Technician was very friendly and knowledgeable."

"Marcus, the technician arrived on time, was courteous, friendly, and informative."

"We appreciate the quick response and diagnosis of our problem. The consultant worked very hard to arrange for the replacement the next day! This was especially important in this extreme heat to an elderly couple! The technicians did an excellent job of installing our new system."

"Very good explanation of work done"

"My technician was tremendous."

"We have been very pleased with the service."

"out AC stopped working and Anthony and Collin showed up very quickly. They were fast ,kind and knowledgeable. They informed us of what we needed and were not pushy"

"I was originally told when scheduling tuneup that it would be free and when tech arrived I was told hed have to charge me 79 for my second unit, only the 1st one was free. Very misleading!"

"Because you cheated me out of $283."

"They explained everything to us"

"Great svc"

"Calverley technicians are always courteous, knowledgeable, and thorough."

"Marcus provided good service"

"Sergio is a very good technician, and this is the second time he was to our home, so no tutorial regarding the property was necessary (it seemed we were getting a different technician on a continual basis). It was also nice that a "sales" technician was NOT on site (which had typically been the case over the approximate prior two years) trying to upsell additional work."

"Fixed my problem and explained everything to me."

"Fixed the problem, was nice while doing so."

"Technician Tim Gray arrived at the appointed time, accessed the problem, ordered the necessary parts to fix the problem(checked warranty status of broken parts and found they were still in warranty thus saving me a good deal of $$$). Miraculously the parts were available the same day. Tim returned the same day to install new parts. Due to circumstances beyond Tim's control, he was unable to complete the install. Tim returned first thing the next morning (5/11) accompanied by Conrado and completed the installation in one hour."

"Your boys were very considerate and understanding."

"Very hard to get replacement part then wrong part ordere"

"On time and did a thorough job"

"Sergio is Extremely efficient, excellent product knowledge, outstanding work ethic, very detailed, and super courteous.100% professional. A great asset to his company!"

"Efficient, good at explaining service and on time."

"Your technician was very thorough."

"Did not leave air filter"

"very professional and friendly"

"The technician was pleasant and professional, but told us we had a bad compressor and that the the outside unit should be be replaced. Cost would be between $5500 and $14,000. We got a second opinion and everything was found to be functioning properly."

"The work was great. However, they missed my first appointment completely and it had to be rescheduled. On the second appointment, they were late."

"Both Trevor and Anthony were great. Good at explaining things I needed to know"

"Excellent service."

"Everything was great"

"Llovani Avila & John P. showed up on time and were quick in performing the maintenance. My unit is still working but I know that I will be replacing it in the near future. I have a previous quote from one of the sales Reps as to what it might to change my system over. Since I am retired (age 77) Llovani told me about things that could cause some problems before I am able to replace the unit but did not make a hard sell for them right now. This I really appreciated because I am a little hesitant to put money into a unit I will be replacing fairly soon."

"Tech came out and did small check on outside unit came inside and looked visual at inside unit and told us we needed new coils, quoted price of min 1200.00 dollars and said agent would be in touch. Sales rep called tried to upsale us for new unit then quoted price of 3500.00 for new coils but wasnt sure and would call back next day. We never recieved call back at all and feel sales rep was rude due to us not wanting full system upgrade I was a membership customer in the past but with this type of treatment will not be doing business in the future and my social media contacts will be made aware."

"Anthony did great job with everything"

"Did not take side panel off outside unit to clean the leaves at the notify unit"

"On time very professional in doing my tune up on my 2 units!!"

"not happy with any technician who shows up to work inside the house without shoe protectors."

"Sergio was very professional."

"Fast , efficient , good explanations ."

"pleasant and knowledgeable"

"service and people"

"The technician confirmed the unit works well. He advised there is a vibration issue with one of the panels showing me how to fix it. I appreciate his help."

"Explained in every day language so I could understand what he was talking about and the first one to take pictures to show me what the system looked liked."

"Tech was neat, polite and professional"

"Llumani was professional and polite!"

"Conrado and Ryan were punctual, courteous, efficient, and kept us informed during their call."

"With the installation of the new AC system, they installed new thermostats that to me was a downgrade from the ones I had. I had Honeywell stats with Wi-Fi and we used that feature. Not sure why they could not have been reused."

"Great communication, suggestions based on our needs"

"Easy appts, great customer service. Tech went above & beyond for me."

"The technician discovered a problem and promptly solved it for a reasonable charge."

"Well after the initial delay issues when Clint showed up he was great and very professional"

"Service was prompt and tech arrived early. Thoroughly checked the system. Slightly disappointed that there is already a coil failure."

"It seem fine.Wont know if I have any problems.Stupid question"

"Excellent service and explained everything that needed to be done. Both Trevor and the tech were professional. You are lucky to have them work for your company."

"Great service. Very profesional."

"Every aspect good, the service man was excellent"

"Good efficient service"

"Knocked drain pipe on unit causing it to start leaking. To be fair its a odd setup, pupe runs in front of filter door."

"Trevor and Tim were very kind to tell me step by step how to use the termadtate and helped me change the filter in attic"

"Anthony D. listened to my concerns and completely fixed each situation. He also told me about my burned out UV bulb and my options to fix the situation, plus his personal recommendation. He spoke to my wife with respect and made us feel great about our choice to stay with Calverley for our service needs."

"Oscar and John went way out of their way to give superior service!!!"

"Always professional and knowledgeable."

"did excellent work and answered al my questions"

"Oscar was very professional."

"fast and good job, came to early"

"The company did not live up to service time. Scheduled to be at the house between 2 and 4 oclock. Service may arrived at 4:30 pm"

"Worked hard, was on time and got the work done quickly."

"LLONANI did excellent technical and educational work on our system..Thank you"

"Tim and Colin really cared about taking time and getting the job right."

"Always do a very top notch service for us"

"The technician was very nice and took his time. He explained everything to us. He was very professional and knowledgeable."

"The appointment was set for 8-10am, we got a call at 10:30am that the tech was 30-45min from arriving. At 11:45am we called back checking where the tech was. He was still another 30min longer. Also, he told us there was a problem with something, but didnt leave a good enough description for me to understand what the real problem was."

"Did exactly what I wanted."

"The folks representing you, were very respectful, worked quickly with minimum interruption."

"My mom has had some HVAC issue for over two years. You guys have been great helping us manage the issues until we could replace on our terms. Now, you replaced the HVAC with a shiny new one. You guys do great work. A special thanks to Moises R and Miguel G who did the HVAC replacement on April 7! And Jake for guiding the process."

"Service is terrific,service rep(Miguel Vasquez) was very helpful and patient.Awesome on everything!!!!"

"Sergio was very thorough in correcting our problem. He answered all our concerns."

"The technicians were on time and kept us informed of all aspects of service. They were very friendly and knowledgeable of our systems regarding what items needed attention."

"Anthony was very professional and polite!"

"Marcus was professional and knew what he was doing and communicated well."

"There was a small amount of water in the overflow pan. Looks like the valve above the pan has a small leak. Guess they didn't want to fix it"

"Courteous, on time, respectful of early hour, appreciative of evaluationi"

"Always courteous and professional!"

"As always, good service by Calverley!"

"Everything that was done was explained to me"

"Excellent service in every way"

"received great service"

"The Technician was on time, respected my house, professional, thorough, and explained everything clearly!"

"Technician took time and explained everything he did."

"Everything the guys did was explained to me."

"Clean and prompt"

"Very polite men that worked very steady until the job was done and cleaned up afterwards."

"It took 3 trips to finish the job. It was very expensive & I thought the sales pressure was too intense."

"Tech were very knowledgeable and professional."

"Nothing was fixed. They were more interested in selling new unit and advantage plan. Couldnt answer what was wrong with existing unit even though Calverly has worked on it for 4 years."

"Honest and respectful"

"Efficient service, flexible service times, friendly and respectful service staff."

"The rating is primarily due to poor communication. Nobody called us when Clint was able to come out on Saturday or when he couldn't hit our window when we rescheduled for Monday. The quality of the work that was done is top notch."

"They communicated what needed to be done for my A/C to work. They were able to get my A/C working. Extremely happy."

"He carefully examined the device and properly completed his inspections."

"Very professional"

"Rolando was great. Explained everything in detail. Waiting on the part to come in so they can fix the problem."

"Technicians were very friendly, helpful and professional"

"Did a good service for my Ac"

"Very professional and quick"

"Nine is about as high as I goservice rep was admirerble"

"Efficient know their work"

"Miguel Vazquez was extremely knowledgeable & very efficient"

"Very polite, very efficient."

"As usual, the service technician did a wonderful job."

"He was on the ball. He even inspected my air ducts in the attic when I suggested it."

"Very nice guys - checked everything"

"Outstanding service, wonderful employees, very pleasant experience"

"Courteous and friendly technicians. Cleaned leaves out of condensing unit."

"efficient, courteous service"

"Oscar is the best technician. Hes provided service at my home before and its nice having a technician that knows the history of issues I have had. With that knowledge, Oscar always asks if Im having any additional problems and if the previous corrections worked."

"The service was great. The technician was wonderful. He did a great job. Miguel Vasquez."

"Professional, answered questions , courteous did a great job"

"They brought us the wrong a/c unit for outside. Then trying to convince us to keep that one instead of getting the one we ordered in the contract. When they cut the whole for the new unit inside they didn't go up high enough and didn't put a vent cover on it."

"I was satisfied with the service provided. However, I was not very happy with what I felt was a pressure sale to buy the new contract agreement. I have been paying an annual priced 2 times a year for routine service appointments (1 in the spring for A/C and 1 in the fall for heat)."

"Service consultant showed he knew exactly the condition of the system. He was completely honest."

"Anthony was very professional and knowledgeable and answered all our questions."

"Tech got here as scheduled and id the required service."

"He put in a mask when I asked him to and was very polite."

"Very dependable"

"You always send a salesman with the technicians which is very irritating. I have purchase a new system from Berkeys, better price, higher SEER rating, lifetime warranty. No pressure and much better deal when paying in full."

"polite, Fast, professional"

"Anthony were very knowledgeable and has a great personality as well as knowing the machinery he was checking."

"Professional service. Great attitude. Miguel Vázquez was very considérate and answered our concerns."

"Good service"

"Came and fixed drain and had several more suggestions to fix"

"Came back out when there was an issue"

"The tech was competent, polite and careful."

"I have been extremely pleased with Calverley from day one!"

"Diligently worked to solve our problem."

"Very polite and knowledgeable"

"all of my questions was answers"

"Good timely service"

"Always there when I need you."

"Miquel Vazquez and Jake Bostick were both consummate professionals! Our family truly appreciated their attention to every detail!"

"He actually took off the top of the outside unit and vacuumed and spraywashed inside and out. First time that's been done"

"Communicated with us what was going on with our system."

"Service tech was very thorough in examining our system and kind enough to adhere my request to be quite due to a sleeping baby"

"They met my expectation in being on time and very efficient."

"We love Calverly. Have been customers for years!"

"Sergio was very professional and knowledgeable. Explaining everything to me about the unit."

"Very professional. Arrived on time, spoke with me regarding questions and concerns about the system. Gave recommendations without giving a hard sale."

"Forgot to phone ahead."

"technician and supervisor were efficient, knowledgeable, polite."

"The tech was professional and helpful."

"on time, professional, answered questions,courtesy and friendly"

"Techican sat outside for several minutes on his phone.I finally walked outside to his truck 2c when he was going to start"

"Professional behavior, prompt, resolved issue for a while."

"It is 10AM and 63 degrees in my bathroom"

"Thorough review of system(s), prompt arrival, courteous technician."

"Team were professional and explained the conditions of my units. They also offered to change out a lightbulb for me!"

"We think we might have solved why the problem crops up every winter."

"I'm very satisfied with the service provided."

"Young men were prompt, courteous, efficient, clean, caring, informative about what they were doing. Can send them any time!"

"Your service personnel are top notch as always."

"Tim is the best"

"Sergio did a great job and gave me info I needed"

"They did a good job"

"I was disappointed that the parts to fix the problem permanently are not available for 2 weeks. I was very happy the technician was able to get the heat working. This is making my electric bill extremely high."

"Courteous and very informative. Thanks"

"Great people, great service, work very professionally to ensure system operates optionally."

"Technician made sure to explain everything he was going to be doing, showed me before and after pics of the vents in the attic. Laid plastic down and then picked it all up. Great Job!!!"

"Call center and response back to what it use to be!! Actually understood the person I spoke to!!"

"Knowledgeable & professional technicians."

"Tech broke my flame sensor and didnt have one to replace it. Just reinstalled and left it as is."

"Llovani provided excellent service."

"Conrado performed my semi-annual check on my system. He found several problems and fixed them. I also recommend a duct cleaning. I appreciate his way of informing me and not pressuring me into something. He was very courteous and respectful. I hope he continues to be my tech in the future."

"No show rescheduled for the next day same thing no show no call"

"Service was quick and efficient."

"The staff went way above and beyond to meet our specific scheduling and communication needs and the tech was super efficient, knowledgeable, and friendly. The ONLY thing that could have gone better was that we specifically asked twice that the tech be informed not to knock on our door, but to call me upon arrival, since we needed no physical contact because of my husband's fragile medical condition. He said he did not get that message, did knock, and I had to go out and talk to him in person -- exactly what I had hoped to avoid."

"Technician showed up on time, was very efficient and seemed knowledgeable. He was also polite and professional."

"Technician was friendly, professional, on time, and completed work in a timely manner. He was also thorough in his explanation of the service."

"Very professional. Answered all my questions."

"Technicians were very polite , professional, and knowlegable"

"Rep came in and took care of business. Only had to show him where the units were and the panels and he took care of the rest."

"Lid over shower appears to not be tightly secured. Could you send tech back out to secure this? I also noticed a dent in edge of the lid."

"Went over everything in detail."

"Oscar was on-time, worked efficiently and had repairs done well"

"The technicians were very professional and courteous."

"The situation wasn't solved, and he didn't have the right tools to figure out the problem"

"The technician was friendly, professional, and quick."

"Work began on time and the job was professionally completed. I was also very impressed with the cleanup. (Had to use previous job code to submit this review)"

"Techs were courteous, efficient, and on time."