Calverley Service Experts Reviews

"Dee and his helper were very professional installing the new A-coil. Nice guys. In and out quickly."

"We were left in complete confusion. So, they visit was good everything was working fine. They determined that the system was about 1.5 lbs low on refrigerant. They started testing immediately for a leak. As the receipt from tech states they could not pinpoint the leak. I asked about adding a pound of refrigerant to the system. Technician and supervisor both advised against it because it might make the leak worse. I accepted that. However, They advised me as they were leaving that running low of refrigerant could cause damage to the system similar to running a car or truck with no motor oil. There was no recommendation made on resolving the problem directly. It was insinuated that the A-coil needed to be replaced again. The A-coil was replaced for same type of leakage 10/01/2020 service ticket#0189889. This current A-coil is only 29 months old. Totally unacceptable primarily due to the age of existing A-coil. We were left feeling scammed and frightened into another expensive fix."

"Quick, efficient, knowledgeable."

"Good quality and courteous service."

"One screw kept service tech from vacuuming out leafy trash in the bottom of the outside unit"

"Excellent service"

"Very impressed with Service Reps."

"Technicians came out; one was in training. They were suppose to do a tune up, but did not fully complete the service. The outdoor unit was suppose to be hosed down for cleaning. I walked outside the ground just a dryno water, no cleaning anything. The water hose is clearly available along the same side of the unit. I heard a few door slam, but that was about it. Then the technicians wanted to come and tell me all the things wrong with my unit. Upselling! Had another technician come out for a second option nothings wrong with unit working perfectly fine. They are a rip off and wish I could get my money back. I wont be using the again."

"Good service and technicians arrived at scheduled time"

"When I spoke with Jake about the tankless water heater vs. a tank heater he was very knowledgeable and answered all questions promptly and in a professional manner."

"performed repair efficiently and quickly"

"Great service. Everyone is very professional, answers and explains any questions you have."

"system does not hold temperature"

"Very competent, cheerful!"

"Carlos and Jacob did a great job."

"If all of your Techs are like Bryan you have a good thing going"

"I have been trying to get an emailed copy of the quote for the work needed and receipt for the $99 trip charge that was charged to my credit card. Call center says they are emailing the local office but it has been a week now and I have called several times."

"Great service !"

"Service requests are filled very promptly."

"Tech was 2&1/2 late. My Lennox unit is only 5 years old.I have been out $2700.00 for labor on it.I guess a bad unit from beginning."

"THE TECHNICIAN WAS RELIABLE AND HONEST"

"Yolanda did a great job of explaining the programs benefits and different components. Very personable"

"Quick and efficient, friendly, on time, and, unlike another company, I didn't have to make an appointment 2 months in advance. The only question I have is the plumbing check I was told is included in the prepaid membership. No mention of that has been made since."

"Reliable service and has helped me with warranty coverage in the past"

"Because it is true"

"Good service"

"Company does not follow through with service. Repeatedly tech does not bring proper filters to replace old ones"

"The technician was professional & very patient with my questions. Seemed very concerned with my satisfaction. Liked the updating of arrival."

"Prompt"

"They have always been professional and courteous."

"They were very punctual and thorough."

"The evaluation of my HVAC system was thoroughly reviewed and explained"

"Techs seem to know what they are doing."

"I have used Calverley for many years and have never had any trouble with their service"

"On time professional and efficient. Answered all of my questions."

"i'm getting tired of the double teaming of your techs. why do you send two techs? then they start trying to sell me stuff."

"They did exactly what they said they would do with excellence in customer service."

"Im still unable to come to terms to the bad service that Ive received by your technician (Tim) 2 weeks ago. They came to do a routine inspection- what I thought it was a fine job, turned out to be a disaster. One furnace wasnt checked and a fuse went off (I got Conrado to take care of it 2 days ago). Then, as Conrado completed the repair of one AirCon unit (as diagnosed by Tim), he discovers that this unit is empty of refrigerant (Tim didnt report it in his report). There is no explanation as to how a unit that was running perfectly well last summer, suddenly is empty of refrigerant - and assuming I have a leak, Tim and his apprentice failed to detect it. Conrados advice was not to turn it on or I will experience a massive (obvious) fail. I spoke to Trevor yesterday and let him know the above. Right now I know that I need to replace 2 complete systems (front and back of the house) but I honestly dont think Im going yo give you this business and, for that matter, continue my maintenance contract with Carverley. Note that this is the second time a bad technician has misdiagnosed my equipment in the last year - the last time it was in October when that technician diagnosed one of our furnaces as needing replacement- only after I got a different company and another one of your technicians to double check it, I was told it was only showing normal tear and wear. I sense either incompetence, carelessness or greed from technicians (except a few who remain extremely professional and honest)."

"Your technician was very good and very through."

"Price not competitive"

"very efficient service."

"Estimate provided was more than 2 times higher than 2 other estimates from licensed plumbers."

"Excellent , dependable service. Very knowledgeable, Professional workers."

"Efficient, knowledgeable technicians."

"They notify when on way, the technician was knowledgeable. He called when finished to set an appointment in 6 months but told him I would call later on or wait till they send me a card in the mail."

"Everything went well."

"Have been on their Maintenance program for years and have had AC and Heating units over the years. Am overall satisfied."

"Your company is reliable and honest."

"Sam and his assistant were so informative. Gave us good advise on how to maintain our unit."

"Great service for many years."

"Their visits are always thorough and explanations are given for all issues."

"Always prompt, polite knowledgeable service."

"Reliable"

"Repair Prices seem really high."

"you have been really good to us"

"Great service, good technicians"

"Fast service good price"

"Great on time service technicians were great."

"Good service!"

"I have not been very impressed with Caverley in some time, but I am very impressed with Bryan and Collin . They both are very knowledgeable about the prodcut they are working with. They were very kind and very helpful."

"I feel good knowing that my unit is completely cover for service & any necessary repairs. Technicians are always very professional, knowledgeable, polite and patient and answer my questions. They do not "push" any unnecessary service or parts."

"They have provided great service to me to date. They also have an office about 1 mile from my home and that's a great plus. There are a few good companies"

"Have been a client of Calverley for over 3 years and never have had a problem"

"Service was great."

"They seemed very good and informed us very well."

"Arrived on time. Very knowledgeable & friendly. Performed service that was needed."

"Good service"

"I feel like the Comfort Advisor was trying to up sale unneeded products. "Complete outside unit, new furnace, also insurance package.""

"They are always dependable, friendly, and efficient"

"Installed my new a/c unit & got it going very fast. Also Manny unstopped my toilet! Very quickly! I use Calverlys for everything!"

"Prompt service when urgent need is the case"

"Been with you guys (through all your renaming) for 30 years."

"Tim was polite, courteous and solved my issue (fan motor) within the hour. Super job."

"Speedy service, kind plumber, personable. Loved the service!"

"We have had the same tech come out both times & each time he expresses in different ways how he basically doesnt want to do his job or its to much of a hassle for him. This time around, he walked into our kitchen where we advised him leak was. Asked how to access it, when advised it was by going under our house he then said ughhhhh okay I guess Ill be back then go to his truck for 20 minutes- comes back with a quote of $3,800. Also when he came out to do a plumbing issue in our wall he was persistent he didnt want to do the job. How he didnt have the Home Depot card, their office was closed so he couldnt get it & how the tool he needed was going to cost him $200 out of pocket and how he really doesnt want to spend that. He told us it was going to cost us $900 and now after doing our research we realized he totally scammed us! The so call took he needed was less then $50, and other plumbers have quoted us it wouldve been less then $200 just to fix what we were charged as $900. Very disappointed!"

"Calverley has always done quality work at a reasonable price by nice people."

"Oscar was great...Easy to talk to..Very professional"

"Im tired of the constant pressure sales tactics during maintenance visits. For the past three maintenance/tune up checks a sales person has also come with the technician to tell me how I need a whole new a/c system. When I first stated using Calverley at my previous home your company did not do these pressure sales tactics. Ive had other companies come out for a second opinion after one of your sales people told me I need a new system and was informed my system was in good shape. I will be taking my ac and heating business to another company that is not constantly telling me I need to spend over $40,000 to completely replace my current system. Also, I will no longer refer others to use this company. Additionally, your sales person was more interested in trying to tell me I need a new ac/heating system and hot water heater that the air filter change that is suppose to be included with each maintenance visit, per my maintenance + agreement, did not occur."

"They offer a great service for a reasonable cost"

"So far I have been happy with the service received."

"Problems are addressed quickly. Technicians are knowledgeable."

"Prompt service, and the advantage program"

"The service people are good and respectful"

"Great service."

"Was satisfied with the service, but usually do not recommend companies to others."

"My most recent appointment was summer 2022. I was not provided a filter change during the last 3 appointments because they didn't have one on their truck. For my last appointment, I asked the scheduler to please make sure to provide info to the technician to please bring a filter. Again no filter was provided which is part of the maintenance program I pay monthly for. That is Unacceptable. I expressed my displeasure of the above facts. The technician promised to bring one by the next day. He did not, so I called that day and left a message to remind him. It took over a week for him to respond (I called a 2nd time), he finally called and said he had been out ill and would bring one the nexr week. He did not. ALSO, in 2021 I was advised that a $4k part on my 6 year old system! At the 5 year mark I had to pay over $300 for a capacitor that failed. Then on my last appointment I was advised the blower was registering low ohms and to replace the part!is $900, on my 7 year old system! And on the last appointment another employee accompanied the tech, at the end of the appointment I was advised he was in sales, when he recommended a new system. He said I had a 14 sheer system which was too small to handle the heat conditions we experience in N. Texas. I am very very upset that I trusted Calverly in June of 2015 to sell and install the proper system to accommodate my square footage and Texas heat, which is not a new phenomenon, especially to a A/C company that has been in business for many years. I feel I have been bamboozled and Calverly has shady business practices. BTW my Lennox system was not cheap when purchased in 2015"

"I get updates about any delays. Sean Riley was great."

"Very professional"

"Everyone is always nice & professional."

"Don't receive the service you agreed on with a maintenance plan."

"Guys were great!"

"They were in and out quickly and answered my questions appropriately."

"Honest helpful"

"efficient, knowledgeable"

"Tech did not replace my filter. He did not wash Don my outside unit. He could not and did not fix my zone problem."

"Conrado is really great in fix/sevice our systems. Far above others."

"I paid to have pre purchase inspection of the existing HVAC system.based upon information provided I purchased the home. Calverley gave me a free bi annual inspection because I was paid for services that were not rendered I was turned to a collection agency for non payment. During the free annual inspection I am told I need to purchase 20000 for new AC."

"Good Technicians."

"Johnny was very nice but he could use some additional experience & knowledge"

"Very quick and reliable service."

"The guys were fast, efficient, professional and did an amazing job. They went the extra mile. Thank you"

"I received good advice on what needed to be replaced. Installation was prompt. Everything was explained clearly. There was very little interruption of my schedule."

"Timely, expertise, good customer service"

"I was told the technician was coming early and was in his way. 1 1/2 hrs later he showed up?? After he finished he sat in his truck forever. I went out to see what was taking so long and the paperwork was on the passenger seat and he was messing with something else. I had somewhere to be and was not happy. ??"

"friendly, competent service"

"UPDATE: This Mary McGregor, Dennis' wife. I would like to voice my opinion of the service work on our plumbing issue. Jim and his crew did completed the work today, 1/2/2023.They started the job on Thursday, 12/29/2022. Knowing that the HARD freeze affected lots of customers and it was the New Years Day holiday weekend, I realized they couldn't get the plumbing fixed in 2 days as Jim had planned. But they did come today, Monday, 1/2/2023 and completed the job, I am satified with the work done."

"Great service of my HVAC unit and I love having the Advantage plan for maintenance."

"Because they started the plumbing job Thursday, came Friday and were supposed to come back on Saturday to finish it, but then called stating they had to complete other jobs. They are also supposed to come back Monday but fear it will be postponed again due to threat of thunderstorms. We have a huge pile of dirt they have to cover the hole where a pipe was replaced. Won't know the quality until they complete it."

"The service tech was quick, informative & very courteous"

"The plumber knew his job did well was very freindly"

"Couldn't ask for quicker service then when I had a problem with my new A/C unit in the middle of the night and a serviceman came to the house to repair it."

"Service from technician Manny"

"I had been with Calverley for many years and can depend on them for all of my needs"

"They have provided service to me for years, through several different names (theirs, not mine)."

"Wow! Friendly and knowledgeable Tech who knew more about the two system programming options than ANY previous Technician! Give him a raise."

"very knowledgably"

"Great service"

"Technician was fast, efficient and very knowledgeable"

"Sean was efficient and courteous."

"Rapid response to service calls; knowledgeable technicians"

"Do not like techs trying to sell me stuff I dont really need, like an entire new unit to replace one that is only 4 years old."

"Thorough technicians. Helpful."

"Seem to deliver great service, as promised."

"Poor installation resulted in 2 service calls to correct the unit."

"No problems!"

"feel your staff is well trained and explain the condition of the equipment very well."

"So efficient"

"Because of good service."

"Good service"

"I love the Advantage program and regular maintenance of the HVAC units."

"Efficient, reliable, friendly"

"After more than 30 years of doing business with them I have learned to respect and depend on them!"

"Your rep Sam Hernandez was EXCELLENT! PROFESSIONAL, COURTEOUS, explained things to us that we did not know. even brought us manuals about our unit! He is a WONDERFUL asset to your company!"

"I had years of service with this company. They are always reliable, on time, and courteous"

"Service men are good."

"Excellent service"

"good customers service and the service man take time to explain the problem."

"Easy service fast service friendly staff"

"The techs from Calverley Service Experts have always done the work that was needed in a very professional manner and in a timely manner. The service tech who was recently out for maintenance work, Trelyn B. was very professional and showed me what my oldest system looked like and told me that I would be needing a new system in the future. He did not pressure me into anything nor did I feel pressured. I was talking to him and as he was getting up he kind of groaned and I said it gets worse as you get older. He wanted me to guess his age so I guessed mid 20's to mid 30's. He just grinned and said he was 20. He was very professional and polite and knew his job. I haven't seen that in a lot of 20 year old workers. Hopefully,, this young man will be with Calverley Service Experts for a long time."

"Professional"

"One one came to my house. No one called to set up appointment. My unit has not been maintained. My duct work is still not fixed."

"excellent service and really like the plan I have with them."

"Timely reliable and trustworthy service"

"Very professional and arrived at the time they said would."

"Techs are very knowledgeable, courteous, & explain hvac details so I can understand. Not salesmen."

"Very efficient and professional"

"Good service"

"Prompt and friendly service."

"service was punctual and excellent"

"I would give 10 except anytime we call outside of AC we have to argue over our service agreement"

"Very knowledgeable service"

"Great service"

"Knowledgeable and professional"

"the tech - Corado - was determined to fix the problem. it was his first time working on a wall heater and his determination was unwavering."

"HVAC only would be recommended. I still have an ongoing issue with plumbing service from October appointment. However I recommended to a neighbor and she said the quote for new equipment was way too high. I am waiting for the plumbing piece to be corrected or I will consider if the HVAC service needs to go elsewhere after 20 plus years of service."

"Great service - good people - reasonable pricing"

"Courteous representatives"

"They were efficient and described what needed to be done to the unit."

"I enjoy quick atttention to heat/AC problems,"

"They've always given good service."

"I have recommended and some of my neighbors use Calverley"

"Quick efficient, answered all of my questions."

"Because Jake (?) showed me the volt meter and showed me how he diagnosed the problem. I really like that."

"Excellent service"

"Good follow-up on appointment."

"calverley has always taken care of a/c heating on time with no problems for many years"

"They were nice and courteous."

"Very professional, efficient and pleasant."

"Customer service On time Explained findings Contacted when on their way"

"Professional service. Honest."

"Punctual ; responsive ; informative ."

"Long time customer. Always satisfied."

"did not fixed my problem and still dealing with it"

"Technician was professional."

"VERY DISAPPOINTED MY LAST 2 SERVICES HAVE BEEN MORE FOCUSED ON SALES THAN MAINTENANCE. SHAME ON YOU. I WILL BE LOOKING FOR A NEW SERVICE. NO WAY TO BE WITH A CUSTOMER OF OVER 10 YEARS,"

"They were respectful and informative."

"did not fix the the heating - part not available"

"always been dependable"

"Professional and efficient"

"Fast, through, pleasant and clean ??"

"Great people."

"This question is irrelevant unless I answered very unlikely. You're wasting my time."

"Techs are always very knowledgeable and professional. They always tell me what they did and if I need to ask questions, they are always able to answer my questions."

"Very professional and polite. Oscar and the new intern went right to work."

"He was great."

"Prompt service and very nice employees"

"The technicians were very knowledgeable and not only quickly diagnosed the problem, but also presented different options for me to consider moving forward. I appreciate the detailed explanation and recommendations for service options. Collin and Oscar were both great!"

"The 2 representatives knew exactly what to do and were very professional."

"Always professional"

"Service seemed to be thorough but it seems the sales pitch at the end of each visit get costlier."

"The gentleman that installed my hot water heater was cordisl, friendly, knowledgeable and very helpful not ymention very through."

"Serviced Experts offer excellent service - on time and professional staff. Timothy was knowledgeable and efficient and answered all of my many questions."

"They were able to open my clogged drain."

"I have been a customer for many years - have had good service and helpful technicians."

"They've serviced my ac/heating for several years and have done a good job."

"Everyone is always professional."

"Tim was very thorough"

"Good service......technician was very friendly and informative. Thank you"

"Good service"

"Professional, courteous, on time. Explained before what they planned to do, explained after what and why they did what they did, explained recommendations; did not make a mess."

"Great customer service by both techs and very friendly"

"Very professional and capable."

"Service people are always professional, neat and clean."

"Ryan was excellent. He was very professional and personable."

"Ryan was awesome. On time, very thorough with our fall checkup. Explained all the work he performed. Great service as always."

"Timely service at a great price"

"Techs are personable and summarize their vusit"

"Employees are efficient, know their systems & do a great job."

"I have always gotten good service even after I went to the office to complain a few years ago. Problems if any hsvd always been resolved."

"Marcus was very friendly, prompt, helpful and answered all my questions."

"Very informative and fixed our problem quickly"

"We have used Calverly for years for heating and air conditioning services,as well as a water heater replacement, and we were satisfied."

"On time, expert service"

"Friendly and knowledgeable techs, good communication"

"Friendly and knowledgeable technicians and staff."

"Quality of service. Professionalism & courtesy of technician."

"Satisfied with everything but the cost."

"Joe Perry customer service was outstanding. Jim the plumbing manager was great"

"I rarely recommend anything to others"

"Over the years Calverley has done a great job. This time wasn't up to ther high standards."

"Part online 50 dollarscbged 350 to install"

"Knowledgeable and precessional technicians. Clearly explains situation and options but does NOT try to high pressure sell"