Calverley Service Experts Reviews

"Prompt and helpful service with great customer service."

"Very knowledgeable and seemed eager to answer any questions. Prompt with service and took care with cleaning."

"Very thorough in service and very personable to us."

"Tech was prompt, efficient, neat, polite"

"You didnt keep the appointment time two times this spring and didnt let me know until the last hour and then only when I called, not dependable,not good!"

"Professionalism and great explanation of how my service was conducted"

"Kept me informed as to arrival and job. Answered all my questions. Thank you sir."

"Great service technician"

"very professional and knowledgeable"

"Thorough and proactive."

"conrado was prompt, courteous and professional! Really enjoyed the service."

"I just wanted to commend the technicians Oscar and Jake who came to my home today. I have never had any terrible or rude servicemen come to my home, but Ive also never had any who were as outstandingly kind and accommodating as these two gentlemen were that it made me feel the need to send in feedback about them. Im a busy work-from-home mom of a 3-month-old and a 3-year-old so my days can be quite hectic, but these gentlemen made sure that they provided excellent service and without wanting me to get up much to direct them as I was busy tending to my baby. They were so nice & friendly and provided outstanding service, so I just thought that they should be recognized because their manners, friendliness, and understanding were really appreciated."

"Question - why do all the techs always check off attic insulation ratings, when no tech of yours has been in my attic in years. Question - why do they always check off carbon monoxide detectors checked, when they do not even know where they are."

"this is a stupid question unless the rating falls into very dissatisfied range. You're wasting my time."

"Very informative and great work!!!!!"

"He was polite and professional."

"technician in response to my comments concerning the thermostat spent several minutes setting and explaining how it works. The thermostat had never been properly set before. Now is is properly set and I am much happier with the AC system operation at a cheaper cost."

"Got to job immediately. Very courteous"

"Very satisfied with service provided."

"Oscar is great with people & professional & master at his craft. He always gives 100% customer satisfaction & goes the extra mile."

"The technician arrived on time, was friendly and competent, and completed the inspection quickly and efficiently."

"My appointment was 2-4 and the tech arrived about 5.20. I thought he did an excellent job."

"Next day replacement of units and complete clean-up when they left. No signs that they were ever here."

"Always on time. Courteous. Explain what they are going to do. Love the heads up call ahead of time."

"It was a Friday night and we came home from a family funeral to an 83- degree house. Two of your technicians were at my door within 2 hours and solved the problem right away. They were efficient and friendly. Two of your technicians were here to fix the problem within 2 hours."

"I did advise tech that last service call UV light was discovered not working. At that time pricing was given to replace @ $192.00. I purchased replacement for $27.00 and installed myself.and told him I was NOT happy that Calverly wanted to charge $192.00 for a 5 mi. repair. be advised had pricing been realistic Calverly would have gotten the job!"

"Sergio did a great job. Explained everything as he went."

"Work done as expected"

"Very respectful and thorough"

"Oscar was very respectful and answered all my questions as best he could. If he was not 100% sure he gave me advertising literature or pointed me in the right direction."

"time it took to complete service, and recommendations for a new air return. it seems like evry time a service rep comes out I receive different recommendations. the air return should have been brought up during the initial installation!"

"He was on time checked out the unit inside informed me about the uv lite being out without any pressure to purchase another lite."

"They checked my system and found it okay they arrived on time and took Covid precautions"

"All went well except that I had to ask again for the filter. There seems to be a moneymaking opportunity for the techs as some state no filter is included in the prepaid service, some replace for free, and some state the replacement filter must be purchased."

"Arrived timely, worked efficiently so I was able to leave to meet an appointment."

"As always, Calverley provides great customer service and care for their clients."

"Very through and very courteous technician!"

"Professional and knowledgeable"

"super job"

"Technician was very thorough and provided useful feedback."

"Corey and David were most professional. I was kept informed as to what the issue was and what needed to be done, in lawman's terms."

"Oscar answered the questions we posed."

"Super job"

"I give no 10 Conrado is the only tech in a least 5 years who brought a hose to hose down the condenser unit"

"Tech came in and took care of servicing the inside unit and outside unit in a timely manner."

"Oscar was very knowledgeable about the unit."

"Very polite & professional technician. Fast, efficient service. COVID compliance."

"Miguel communicated clearly and let us know the needs of our system."

"Technician was very knowledgeable Very polite."

"unit is working, they came to service it promptly, but I haven't got a receipt, which was supposed to be emailed."

"The technician was professional and courteous. He gave a thorough explanation of the air conditioners condition. Most helpful and prompt. I am sure he is a most valued employee."

"1. Scheduled confirmed time was 10 __12 via online. Received a telephone confirmation time of 8:00 am."

"Work completed as planned. All work and results explained."

"They were both very nice and professional. Cleaned up nicely when finished with work."

"professional,courteous,prompt & very east to converse with."

"Very informative and attention to detail."

"He was good However my heater is not coming for some reason. it is on auto."

"KNOWLEDGEABLE"

"Oscar, the technician, did everything I requested along with the usual maintenance."

"He didn't tell me he changed the day until the day he was due!"

"Technician was very professional and thorough"

"The individuals sent to our home performed work without quoting a price and then tried to collect payment. They also suggested costly repairs without being able to articulate or diagnose the problem. It was clear that salesmen were sent to our home instead of technicians."

"Sergio is always straight up with me and keeps my system running smooth."

"The technician was very nice and keep his mask on and distanced from us. he explained what needed to be done and then explained what he had done and why. No problems with him or the service."

"Technician was courteous, knowledgeable, and friendly. I was told I'd be called about 30 minutes before his arrival, but I wasn't. This call would have helped me prepare, such as get out my new mask, secure my dog, and get the access to the attic prepared. This is something you need to reinforce with your technicians. People would appreciate a warning call, especially since I was told I'd receive one."

"Technician was prompt getting here. Called to let us know he was on the way here."

"Gratitude"

"Prompt and courteous"

"Well done"

"Because Sergio and Blake were both very professional and very efficient and at the same time very nice and kind."

"MOE is an exceptional professional in all aspects of his job performance."

"Cory was very friendly answered a lot of questions"

"Technician was knowledgeable and didnt try to sell me anything"

"He was professional, friendly and explained everything to us."

"He fixed it quickly and without incident. Thank Him for me. Please!"

"Nobody's perfect."

"Technician was prompt, answered my questions, and was respectful to my house. Very friendly and knowledgeable!"

"He was very courteous and nice ."

"The tec was very knowledgeable and very polite,he told us the problem of one of the air vents .Two tecs had come before and didnt find the problem .We are very satisfied.In the future if we need service,Ill request the same tec that came to please come.Thanks"

"The arrival was 2 hours after the given window. I called 30 mins after the end of the window and was told the tech was running late but no ETA could be given. Additionally, he did not have the needed filters."

"Aaron and David were awesome, they found the problem quickly and has us back up and running within a couple of hours."

"Eliseo DeLeon first helped us on the phone. Then came in a few days in the cold weather and immediately found our problem and fixed it."

"Very knowledgeable and customer friendly"

"Gave detailed information on the operation of my system that I didnt receive at installation."

"Technician diagnosed the problem and explained next steps."

"Corey was everything you would want. He was professional, courteous, empathetic. He repaired three breaks and made sure all was good. He gets ten thumbs up. As a company you responded when no one else would or could."

"Every thing went good and did what we wanted, and when they said it would be done."

"Speed of response despite terrible roads and subfreezing weather, knowledgable and friendly technician who got my heat back on quickly, adherence to covid protocols, reasonableness of cost"

"The quick availability of a technician on an icy day. Then the great technician sent to my home."

"All of my expectations were met"

"Very professional and took pictures of what caused my unit not to work. Provided alternatives."

"Fast efficient courteous."

"gave us honest answers, told us we had nothing wrong, just heater unable to catch up during winter storm. he offered to adjust heater, but we declined. he did not charge us at all for visit, because he had done no repair or adjustments."

"Young man came in spite of slippery roads and reprogrammed our heating with am emergency setting."

"Did the job well"

"Would have been a 10 if we werent waiting for last part to be installed (overflow pan drain)."

"The service Tech found issues that were not caught in the last maintance Inspection just a couple of months ago concerning the duct tape at duct work connections.We did not feel we had 2 pay for this since we are on your service program & did not pay for the service call."

"Super easy to schedule my appointment. They made sure the technician was well versed in the type of thermostat set up I have and he was right on time. I know my parts been ordered and I know I will be contacted as soon as its in."

"Very good techs and demonstrate the great care they have for making your unit effective."

"Very professional and knowledgeable of his specific skill set"

"The technician was very friendly and corrected a few problems that he found that could have resulted in disaster."

"CAME AFTER HOURS AND RESOLVED OUR PROBLEM QUICKLY"

"Efficient"

"The tech knows what is doing"

"Excellent Service, very professional"

"Perfect Tidy Quick"

"Detailed information provided"

"Very knowledgeable, polite and explained what the problem was"

"Miquel is very knowledgeable and very professional."

"I am a real estate agent and recommen Caverly Service Experts through Keith McKay. Keith always makes sure our clients are taken care of."

"Informative and friendly Left my house in good shape as far as cleaning up after installation"

"Conrado, is very thorough, informative, polite and his experience impressed us. He worked diligently with us and informed us of what to expect of our HVAC in the near future. He is an excellent asset to your establishment. He informed us we were still under warranty and applied the parts under warranty. He had saved us great amount for the parts. We would like for him to comeback for our next service. Keep up the good work, Conrado, and well done. You have a very satisfied customer."

"Tech did great work and explained what he was doing!"

"Technician was great, fast service, great backup in office"

"everything that i wanted done was complete and working properly"

"very nice, efficient, pleasant and courteous young man."

"Mo was awesome! He was very friendly, respectful and knowledgeable. He answered my questions and worked in a clean and efficient manner."

"Did not fix the real problem. Guy was good and diagnosed the problem. However, just got the valve to open and close again and this sticking has happened every winter at least once since I bought the unit."

"Did a through job of inspecting my furnace,answered any questions I may have had."

"He was very thorough and took extra time with us."

"Miguel explained any any questions and went over his ticket info."

"Knowledge and professionalism"

"Corey did a great job of explaining what he was doing and fixing the drain problem."

"Jason was very knowledgeable and professionalism. His friendly personality makes him the first class Technition working for Calverley."

"The whole service experience was very good ."

"Technician arrived on-time and was very respectful, polite and provided suggestions for using system doing cold nights."

"Orlando was extremely helpful, knowledgeable and courteous to our family."

"Had some problems with the answering service"

"On time and efficient service."

"Corey and partner were efficient in their work and explained what they did as it was done. Answered any questions I asked were polite and cleaned up after the work."

"Micah did a thorough, professional job."

"Corey Sayles and Aaron were so Fast, professional, kind and helpful with everything they did for us. Could not have ask for better service. I will for sure, let others know about Calverley and to make sure to ask for either one or both of these guys. Feel free to call me to confirm this. 817-284-8031, Ed"

"He quickly found the problem, fixed and cleaned up after himself."

"Excellent tech"

"your tech was very helpful"

"Prompt, polite, explains what they are doing and why"

"Very professional"

"Hagardo was very knowledgeable about our system."

"professional and on time"

"Great service"

"Moe & Thomas were both timely and informative"

"Sergio was thorough in explanation of all options"

"Service expert was very professional and courteous"

"Tec explained what he was going to do and did it."

"Sergio was great"

"Sergio is always professional a d courteous. He respects me and my property and makes sure I understand what he recommends."

"Because Kyle is very thorough! In servicing my AC! He is the Best I dont worry when he is the service man!!!"

"As always your employees are the best. Sergio was courteous, efficient safe!"

"Good service"

"Axel arrived when he said he would , was very personable, answered any question that I asked and completed the job in a timely manner."

"He was early. Been here before. Went about his work and completed. He answered all my questions"

"Your tech did an excellent job."

"The technician was polite, friendly and efficient."

"Very thorough and professional"

"Came same day and very courteous"

"Been with you for 30 years and always out standing value and service!"

"Jason is a great technician and representative for your company."

"was very satisfied with technician that came. Was dissatisfied with the fact you were going to cancel the appointment a second time till I said something then you sent out the technician"

"Actually there was Fuentes and Supervisor. They were very personable and informed of what they were checking and the outcome of their inspection."

"did a thorough job. took time to make sure every thing was working rite."

"Arrived"

"Rep was very good."

"he was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"Miguel was very helpful and answered my question"

"AXEL DID NOT HAVE ON GLOVES. HE SAID HE DIDN'T THINK HE NEEDED THEM. DUH. COVID 19 IS REAL. HE NEVER ENTERED THE HOUSE (WHICH WAS FINE). I REQUESTED HE GO GET GLOVES. HE WAS NOT FRIENDLY. ALSO, HE DIDN'T CALL BEFORE HE ARRIVED, YET HE WAS ON TIME."

"Technician was very courteous and efficient. Was on time."

"Sergio is always thorough, professional and very nice."

"Heating system accidentally disconnected during regular maintenance check."

"He seemed very knowledgable and was very professional."

"Jason was very thorough, professional & personable."

"Corey Sayles is an excellent plumber and an even more excellent representative for your company. No customer could doubt his honesty and that's pretty damn important when talking about plumbers. He's gone out of his way to make sure I was satisfied both times he's been to my house."

"I have used Caverly for a number of years and have never been disappointed."

"Aaron was very professional! His knowledge and guidance throughout evaluating my issues was great!"

"Friendly, professional and followed safety guidelines."

"People, people and equipment"

"The tech and the sales person were very knowledgeable, and answer all my questions and concerns. They were very friendly and made me feel very comfortable in feeling they care about their customers. I was just about to tell Calverley I was going with another company for my air conditioning and heating needs, but because of their visit today I will stay with Calverley for the time being. I appreciate their thoughtfulness and the work that was done at my house today. Please let them know I appreciated both of them very much."

"He fixed my issue. Very nice and plesanr"

"The technician was very professional. He explained everything he was doing and answered all my questions clearly."

"Extremely professional service representative. Knowledgeable and explained what was provided."

"Axel was quick, professional, courteous and throrough."

"Pleasant interaction, quick consis"

"Calverley always gives us excellent service including this last visit."

"Eliseo and Corey stayed with (and solved) a challenging Tru Tankless hot water installation (saved the sale-and our Hot Water conundrum.) Corey and Aaron installed the Tru Tankless professionally, efficiently, and timely. The finished job looks GREAT! You have a team to be proud of!"

"Technicians showed up early, explained what they were doing, answered my questions, and cleaned up after themselves"

"Tech on time, polite, safely performed check up w/no personal contact, gave me a report and then emailed it"

"Jason did a wonderful job preparing my heating unit for the new season. He was Polite and Efficient."

"Don't know why I didn't look at the off/on switch. But that's the first thing the tech looked at, And voile things were healed. Thanks a bunch!"

"Good service and prompt."

"All the technicians who came to my home over a 3 week period of time were great. After all was said and done, we had to buy a new AC unit. We were credited the previous charges on the cost of the AC unit."

"great service"

"Okay, until I had to call serviceman back to clean up attic insulation that had fallen down into the hallway. He did clean it up without any protest,"

"Axel is very polite and helpful Takes time to explain everything We have requested him each time"

"Jason arrived exactly when he said he would. He did a wonderful job and kept me posted on each step. He also was very patient and retaught me how to use my thermostat...especially in freezing weather."

"He fixed something that was not right from previous service."

"Tech took care of business with no issues."

"I liked the way he explained the inspection. Good Job..."

"Results and Jaime and Moe"

"Nice youug man."

"Rolando was polite, knowledgeable and efficient!"

"Every technician who has come to my house has provided exceptional service and has answered any questions that I might have."

"Prompt, Courteous and Well acquainted with equipment."

"Jason was very professional and knowledgeable in his work. Excellent customer service."

"they got out here quickly during a holiday weekend, diagnosed the problem, and came back and fixed it as soon as they could get the part"

"Both techs, Moe and Sergio, were extremely knowledgeable in what was necessary to accomplish the repair work, but just as important, they were kind, professional and personable. BOTH ARE A TRUE ASSET TO CALVERLEY"

"I wish the tech would have told me what the estimated cost of work was going to be before doing the work. I understand the work had to be done but I was shocked that it was almost $300. The two techs that were here were great otherwise and answered all of my questions and gave good advice about my system. Just shocked at the cost since I paid for a flush about a month ago during one of my twice yearly service calls. I would have thought that would have prevented the problem?"

"Alex was on time and very polite and professional."

"Moe is excellent;VERY informative,PATIENCE & professional."

"Kyle was very good."

"Quick and efficient service"

"Calverley sent a technician the day I called. He diagnosed the problem, confirmed a compressor was damaged, confirmed the replacement was available, and returned the next day with a helper to install same."

"they were very polite, and told me what the problem was, and what it would cost to repair it. i am satisfied with there work."

"He was respectful nice and really knowledgeable."

"Sergio did an excellent job. He had been here to replace a fan motor on 8/19 (did great) due to the motor malfunctioning. Upon the replacement I noticed a noise and Sergio came back out on 8/28. He made some adjustments though the noise remained (narrowed it to possibly the fan wheel). Greg was very helpful and ordered another motor and wheel. Sergio came out today and replaced everything and so far no noise. Sergio was so courteous and thorough in explaining everything and answering all my questions. I valued his knowledge and all the attention he provided to be sure everything was precisely done. So far so good. I also appreciated Greg covering the charge for this and the quick scheduling I received throughout these past several service calls. Thank you."

"Aug 19 Tech stated fan relay was going bad however it was working when he left. An hour later same problem, called and requested to replace bad fan relay. Aug 20 tech replaced fan relay. Operating correct when left, two hrs later same problem. Call back. Aug 21 diff tech & diagnosed bad motor and quoted $1400.00 repair bill. Given credit for $436.00 fan relay not needed. Aug 24 orig tech came and replaced bad motor. I feel the price of the motor replacement was increased to cover for the ran relay which was not need. In the end, I lost $436.00 due to a part purchased which was not needed. I was not given list of parts price just a quote of repair. I really do not know if the motor cost $1000.00 or $1400.00. However, the good news is the unit is operating properly. I have a monthly service contract which I am considering cancelling."

"Calverly is a sure enough lst class service company. They take customer service to the highest level. Thank you Greg."

"Sergio was very professional and explained what he did. He was on time too."

"Corey knew exactly what he was doing to clear my sink. He was very thorough and left the bathroom very clean after he was done."

"Explained everything."

"The $59 tune-up I had scheduled ended with me paying $79. There was no cleaning done on connections or coils."

"There was very little detail provided with they're very expensive quote which caused not to be interested in going further with you."

"Excellent and knowledgeable craftsman! Greg is a true professional."

"very quick to schedule and repair completed"

"Did a good repair"

"Didnt fix problem or the second time and problem you gave wasnt the problem,"

"1. The issue was resolved 2. Outstanding customer service skills from every employee I spoke with, both the dispatcher (so sorry, forgot her name but she is very friendly and professional) and the technician Sergio is very professional, knowledgeable and seems truly willing to help 3. Price was very reasonable It is worth noting that a technician was dispatched in less than 1.5 hours on what was the hottest day of the year to date so I know you are busy. It was clear Sergio took the necessary diagnostic steps to thoroughly diagnose the problem, then address it. He provided a very detailed explanation , offered advice to help us maintain our system and encouraged questions. Finally, I want to say I appreciate the way you approach business. No attempt to squeeze every dollar possible was made, in fact Sergio helped us safe money. It is clear longterm business is the goal and I will certainly call Calverly next time we need air/heat assistance. The same quality and professionalism was applied when he returned to address a minor concern. If Calverly maintains this level of excellence we will never need to hire any another company."

"Gerry was very polite and helpful"

"Technician showed up very quickly after my initial service call to your administrator. Presented an excellent image. Axel tried to solve the problem with the air conditioning system drain line which was the reason for my call. Turns out the problem was a plumbing issue downstream from the air conditioner. Axel was able to get the system operating until the new work week when I could get a plumber in to address the real reason."

"The tech did a very good job!"

"Great customer service"

"From quick technician response to check out old system problem, to sales team providing good comparison quotations, to the installation team banging out the new system install all in one day. it was a very good experiance."

"Excellent service and very personal. Solved the problem quickly."

"Corey and David were professional, courteous and thorough. Corey explained what he was doing and kept things clean."

"He didn't try to add costs to the bill"

"Knowledgeable Courteous Efficient"

"Good Service day. On time. called. etc."

"I have had Sergio before. He is ALWAYS polite and respectful! I felt better immediately when I saw him in my front yard!"

"Oscar was very thorough with his inspection of our unit. He explained the problem ."

"Very knowledgeable and professional"

"He seemed to be very knowledgeable and gave us good tips to how to keep our main drain line from plugging up so often. Also, very polite and friendly which means a lot toward customer service."

"i called that morning and Calverley was ready to come out and fix the problem right away at 8 am."

"Thorough and explained what he was doing to service the system"

"The installers were good and courteous But KYLE Came in and checked things and corrected a diverter which was done incorrectly. Gave me a lot of confidence of project when he shows up."

"great service truly professional ."

"Mr Fuentes took his time, answered questions I asked, was pleasant while doing his work."

"I always receive the best service. From the moment I call till completion of service everyone is always so friendly and helpful and professional."

"No one showed up or called. We had to call an hour later to find out no one was coming. Thanks"

"Tech was friendly, courteous, wore a mask while inside the house. Explained what he was doing to the inside unit. He checked the filter, electronics, and blew out the condensate tubes."

"Miguel was very knowledgeable, friendly and identified the problem quickly. I also believe the price was good, given that this was an emergency call."

"Lied to me about cashing my check. A/c unit not cooling as promised. Extremely dissatisfied."

"He was upfront and honest about the work required to fix our A/C"

"Thomas and Miguel were professional polite and knew what they were doing. also they explained what they were doing and what they recommended. if could give these 2 guys 100 i would these 2 are a+ in my book"

"The Tech was very efficient and told me the results of the a/c check up"

"Friendly"