Calverley Service Experts Reviews

"Eliseo DeLeon first helped us on the phone. Then came in a few days in the cold weather and immediately found our problem and fixed it."

"Very knowledgeable and customer friendly"

"Gave detailed information on the operation of my system that I didnt receive at installation."

"Technician diagnosed the problem and explained next steps."

"Corey was everything you would want. He was professional, courteous, empathetic. He repaired three breaks and made sure all was good. He gets ten thumbs up. As a company you responded when no one else would or could."

"Every thing went good and did what we wanted, and when they said it would be done."

"Speed of response despite terrible roads and subfreezing weather, knowledgable and friendly technician who got my heat back on quickly, adherence to covid protocols, reasonableness of cost"

"The quick availability of a technician on an icy day. Then the great technician sent to my home."

"All of my expectations were met"

"Very professional and took pictures of what caused my unit not to work. Provided alternatives."

"Fast efficient courteous."

"gave us honest answers, told us we had nothing wrong, just heater unable to catch up during winter storm. he offered to adjust heater, but we declined. he did not charge us at all for visit, because he had done no repair or adjustments."

"Young man came in spite of slippery roads and reprogrammed our heating with am emergency setting."

"Did the job well"

"Would have been a 10 if we werent waiting for last part to be installed (overflow pan drain)."

"The service Tech found issues that were not caught in the last maintance Inspection just a couple of months ago concerning the duct tape at duct work connections.We did not feel we had 2 pay for this since we are on your service program & did not pay for the service call."

"Super easy to schedule my appointment. They made sure the technician was well versed in the type of thermostat set up I have and he was right on time. I know my parts been ordered and I know I will be contacted as soon as its in."

"Very good techs and demonstrate the great care they have for making your unit effective."

"Very professional and knowledgeable of his specific skill set"

"The technician was very friendly and corrected a few problems that he found that could have resulted in disaster."

"CAME AFTER HOURS AND RESOLVED OUR PROBLEM QUICKLY"

"Efficient"

"The tech knows what is doing"

"Excellent Service, very professional"

"Perfect Tidy Quick"

"Detailed information provided"

"Very knowledgeable, polite and explained what the problem was"

"Miquel is very knowledgeable and very professional."

"I am a real estate agent and recommen Caverly Service Experts through Keith McKay. Keith always makes sure our clients are taken care of."

"Informative and friendly Left my house in good shape as far as cleaning up after installation"

"Conrado, is very thorough, informative, polite and his experience impressed us. He worked diligently with us and informed us of what to expect of our HVAC in the near future. He is an excellent asset to your establishment. He informed us we were still under warranty and applied the parts under warranty. He had saved us great amount for the parts. We would like for him to comeback for our next service. Keep up the good work, Conrado, and well done. You have a very satisfied customer."

"Tech did great work and explained what he was doing!"

"Technician was great, fast service, great backup in office"

"everything that i wanted done was complete and working properly"

"very nice, efficient, pleasant and courteous young man."

"Mo was awesome! He was very friendly, respectful and knowledgeable. He answered my questions and worked in a clean and efficient manner."

"Did not fix the real problem. Guy was good and diagnosed the problem. However, just got the valve to open and close again and this sticking has happened every winter at least once since I bought the unit."

"Did a through job of inspecting my furnace,answered any questions I may have had."

"He was very thorough and took extra time with us."

"Miguel explained any any questions and went over his ticket info."

"Knowledge and professionalism"

"Corey did a great job of explaining what he was doing and fixing the drain problem."

"Jason was very knowledgeable and professionalism. His friendly personality makes him the first class Technition working for Calverley."

"The whole service experience was very good ."

"Technician arrived on-time and was very respectful, polite and provided suggestions for using system doing cold nights."

"Orlando was extremely helpful, knowledgeable and courteous to our family."

"Had some problems with the answering service"

"On time and efficient service."

"Corey and partner were efficient in their work and explained what they did as it was done. Answered any questions I asked were polite and cleaned up after the work."

"Micah did a thorough, professional job."

"Corey Sayles and Aaron were so Fast, professional, kind and helpful with everything they did for us. Could not have ask for better service. I will for sure, let others know about Calverley and to make sure to ask for either one or both of these guys. Feel free to call me to confirm this. 817-284-8031, Ed"

"He quickly found the problem, fixed and cleaned up after himself."

"Excellent tech"

"your tech was very helpful"

"Prompt, polite, explains what they are doing and why"

"Very professional"

"Hagardo was very knowledgeable about our system."

"professional and on time"

"Great service"

"Moe & Thomas were both timely and informative"

"Sergio was thorough in explanation of all options"

"Service expert was very professional and courteous"

"Tec explained what he was going to do and did it."

"Sergio was great"

"Sergio is always professional a d courteous. He respects me and my property and makes sure I understand what he recommends."

"Because Kyle is very thorough! In servicing my AC! He is the Best I dont worry when he is the service man!!!"

"As always your employees are the best. Sergio was courteous, efficient safe!"

"Good service"

"Axel arrived when he said he would , was very personable, answered any question that I asked and completed the job in a timely manner."

"He was early. Been here before. Went about his work and completed. He answered all my questions"

"Your tech did an excellent job."

"The technician was polite, friendly and efficient."

"Very thorough and professional"

"Came same day and very courteous"

"Been with you for 30 years and always out standing value and service!"

"Jason is a great technician and representative for your company."

"was very satisfied with technician that came. Was dissatisfied with the fact you were going to cancel the appointment a second time till I said something then you sent out the technician"

"Actually there was Fuentes and Supervisor. They were very personable and informed of what they were checking and the outcome of their inspection."

"did a thorough job. took time to make sure every thing was working rite."

"Arrived"

"Rep was very good."

"he was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"Miguel was very helpful and answered my question"

"AXEL DID NOT HAVE ON GLOVES. HE SAID HE DIDN'T THINK HE NEEDED THEM. DUH. COVID 19 IS REAL. HE NEVER ENTERED THE HOUSE (WHICH WAS FINE). I REQUESTED HE GO GET GLOVES. HE WAS NOT FRIENDLY. ALSO, HE DIDN'T CALL BEFORE HE ARRIVED, YET HE WAS ON TIME."

"Technician was very courteous and efficient. Was on time."

"Sergio is always thorough, professional and very nice."

"Heating system accidentally disconnected during regular maintenance check."

"He seemed very knowledgable and was very professional."

"Jason was very thorough, professional & personable."

"Corey Sayles is an excellent plumber and an even more excellent representative for your company. No customer could doubt his honesty and that's pretty damn important when talking about plumbers. He's gone out of his way to make sure I was satisfied both times he's been to my house."

"I have used Caverly for a number of years and have never been disappointed."

"Aaron was very professional! His knowledge and guidance throughout evaluating my issues was great!"

"Friendly, professional and followed safety guidelines."

"People, people and equipment"

"The tech and the sales person were very knowledgeable, and answer all my questions and concerns. They were very friendly and made me feel very comfortable in feeling they care about their customers. I was just about to tell Calverley I was going with another company for my air conditioning and heating needs, but because of their visit today I will stay with Calverley for the time being. I appreciate their thoughtfulness and the work that was done at my house today. Please let them know I appreciated both of them very much."

"He fixed my issue. Very nice and plesanr"

"The technician was very professional. He explained everything he was doing and answered all my questions clearly."

"Extremely professional service representative. Knowledgeable and explained what was provided."

"Axel was quick, professional, courteous and throrough."

"Pleasant interaction, quick consis"

"Calverley always gives us excellent service including this last visit."

"Eliseo and Corey stayed with (and solved) a challenging Tru Tankless hot water installation (saved the sale-and our Hot Water conundrum.) Corey and Aaron installed the Tru Tankless professionally, efficiently, and timely. The finished job looks GREAT! You have a team to be proud of!"

"Technicians showed up early, explained what they were doing, answered my questions, and cleaned up after themselves"

"Tech on time, polite, safely performed check up w/no personal contact, gave me a report and then emailed it"

"Jason did a wonderful job preparing my heating unit for the new season. He was Polite and Efficient."

"Don't know why I didn't look at the off/on switch. But that's the first thing the tech looked at, And voile things were healed. Thanks a bunch!"

"Good service and prompt."

"All the technicians who came to my home over a 3 week period of time were great. After all was said and done, we had to buy a new AC unit. We were credited the previous charges on the cost of the AC unit."

"great service"

"Okay, until I had to call serviceman back to clean up attic insulation that had fallen down into the hallway. He did clean it up without any protest,"

"Axel is very polite and helpful Takes time to explain everything We have requested him each time"

"Jason arrived exactly when he said he would. He did a wonderful job and kept me posted on each step. He also was very patient and retaught me how to use my thermostat...especially in freezing weather."

"He fixed something that was not right from previous service."

"Tech took care of business with no issues."

"I liked the way he explained the inspection. Good Job..."

"Results and Jaime and Moe"

"Nice youug man."

"Rolando was polite, knowledgeable and efficient!"

"Every technician who has come to my house has provided exceptional service and has answered any questions that I might have."

"Prompt, Courteous and Well acquainted with equipment."

"Jason was very professional and knowledgeable in his work. Excellent customer service."

"they got out here quickly during a holiday weekend, diagnosed the problem, and came back and fixed it as soon as they could get the part"

"Both techs, Moe and Sergio, were extremely knowledgeable in what was necessary to accomplish the repair work, but just as important, they were kind, professional and personable. BOTH ARE A TRUE ASSET TO CALVERLEY"

"I wish the tech would have told me what the estimated cost of work was going to be before doing the work. I understand the work had to be done but I was shocked that it was almost $300. The two techs that were here were great otherwise and answered all of my questions and gave good advice about my system. Just shocked at the cost since I paid for a flush about a month ago during one of my twice yearly service calls. I would have thought that would have prevented the problem?"

"Alex was on time and very polite and professional."

"Moe is excellent;VERY informative,PATIENCE & professional."

"Kyle was very good."

"Quick and efficient service"

"Calverley sent a technician the day I called. He diagnosed the problem, confirmed a compressor was damaged, confirmed the replacement was available, and returned the next day with a helper to install same."

"they were very polite, and told me what the problem was, and what it would cost to repair it. i am satisfied with there work."

"He was respectful nice and really knowledgeable."

"Sergio did an excellent job. He had been here to replace a fan motor on 8/19 (did great) due to the motor malfunctioning. Upon the replacement I noticed a noise and Sergio came back out on 8/28. He made some adjustments though the noise remained (narrowed it to possibly the fan wheel). Greg was very helpful and ordered another motor and wheel. Sergio came out today and replaced everything and so far no noise. Sergio was so courteous and thorough in explaining everything and answering all my questions. I valued his knowledge and all the attention he provided to be sure everything was precisely done. So far so good. I also appreciated Greg covering the charge for this and the quick scheduling I received throughout these past several service calls. Thank you."

"Aug 19 Tech stated fan relay was going bad however it was working when he left. An hour later same problem, called and requested to replace bad fan relay. Aug 20 tech replaced fan relay. Operating correct when left, two hrs later same problem. Call back. Aug 21 diff tech & diagnosed bad motor and quoted $1400.00 repair bill. Given credit for $436.00 fan relay not needed. Aug 24 orig tech came and replaced bad motor. I feel the price of the motor replacement was increased to cover for the ran relay which was not need. In the end, I lost $436.00 due to a part purchased which was not needed. I was not given list of parts price just a quote of repair. I really do not know if the motor cost $1000.00 or $1400.00. However, the good news is the unit is operating properly. I have a monthly service contract which I am considering cancelling."

"Calverly is a sure enough lst class service company. They take customer service to the highest level. Thank you Greg."

"Sergio was very professional and explained what he did. He was on time too."

"Corey knew exactly what he was doing to clear my sink. He was very thorough and left the bathroom very clean after he was done."

"Explained everything."

"The $59 tune-up I had scheduled ended with me paying $79. There was no cleaning done on connections or coils."

"There was very little detail provided with they're very expensive quote which caused not to be interested in going further with you."

"Excellent and knowledgeable craftsman! Greg is a true professional."

"very quick to schedule and repair completed"

"Did a good repair"

"Didnt fix problem or the second time and problem you gave wasnt the problem,"

"1. The issue was resolved 2. Outstanding customer service skills from every employee I spoke with, both the dispatcher (so sorry, forgot her name but she is very friendly and professional) and the technician Sergio is very professional, knowledgeable and seems truly willing to help 3. Price was very reasonable It is worth noting that a technician was dispatched in less than 1.5 hours on what was the hottest day of the year to date so I know you are busy. It was clear Sergio took the necessary diagnostic steps to thoroughly diagnose the problem, then address it. He provided a very detailed explanation , offered advice to help us maintain our system and encouraged questions. Finally, I want to say I appreciate the way you approach business. No attempt to squeeze every dollar possible was made, in fact Sergio helped us safe money. It is clear longterm business is the goal and I will certainly call Calverly next time we need air/heat assistance. The same quality and professionalism was applied when he returned to address a minor concern. If Calverly maintains this level of excellence we will never need to hire any another company."

"Gerry was very polite and helpful"

"Technician showed up very quickly after my initial service call to your administrator. Presented an excellent image. Axel tried to solve the problem with the air conditioning system drain line which was the reason for my call. Turns out the problem was a plumbing issue downstream from the air conditioner. Axel was able to get the system operating until the new work week when I could get a plumber in to address the real reason."

"The tech did a very good job!"

"Great customer service"

"From quick technician response to check out old system problem, to sales team providing good comparison quotations, to the installation team banging out the new system install all in one day. it was a very good experiance."

"Excellent service and very personal. Solved the problem quickly."

"Corey and David were professional, courteous and thorough. Corey explained what he was doing and kept things clean."

"He didn't try to add costs to the bill"

"Knowledgeable Courteous Efficient"

"Good Service day. On time. called. etc."

"I have had Sergio before. He is ALWAYS polite and respectful! I felt better immediately when I saw him in my front yard!"

"Oscar was very thorough with his inspection of our unit. He explained the problem ."

"Very knowledgeable and professional"

"He seemed to be very knowledgeable and gave us good tips to how to keep our main drain line from plugging up so often. Also, very polite and friendly which means a lot toward customer service."

"i called that morning and Calverley was ready to come out and fix the problem right away at 8 am."

"Thorough and explained what he was doing to service the system"

"The installers were good and courteous But KYLE Came in and checked things and corrected a diverter which was done incorrectly. Gave me a lot of confidence of project when he shows up."

"great service truly professional ."

"Mr Fuentes took his time, answered questions I asked, was pleasant while doing his work."

"I always receive the best service. From the moment I call till completion of service everyone is always so friendly and helpful and professional."

"No one showed up or called. We had to call an hour later to find out no one was coming. Thanks"

"Tech was friendly, courteous, wore a mask while inside the house. Explained what he was doing to the inside unit. He checked the filter, electronics, and blew out the condensate tubes."

"Miguel was very knowledgeable, friendly and identified the problem quickly. I also believe the price was good, given that this was an emergency call."

"Lied to me about cashing my check. A/c unit not cooling as promised. Extremely dissatisfied."

"He was upfront and honest about the work required to fix our A/C"

"Thomas and Miguel were professional polite and knew what they were doing. also they explained what they were doing and what they recommended. if could give these 2 guys 100 i would these 2 are a+ in my book"

"The Tech was very efficient and told me the results of the a/c check up"

"Friendly"

"By his answers to pointed questions about what he observed the condition of our AC"

"excellent service and when your air conditioner stops working they will immediately help you"

"Service provided"

"Coming out so quickly on a Sunday evening and resolving the issue"

"Sergio was very professional"

"I was disappointed that you didn't tell me what it would cost to fix the dehumidifier and to eliminate the noise (probably fan)."

"Technicians were effective and worked quickly."

"Jesse showed me everything he was doing and answered all my questions"

"He was very professional and knew what he was talking about."

"Very good, efficient service. Oscar explained things and was very thorough."

"A very nice young man name Axel."

"Representative gave good information and explained everything. Honest answers. Wore mask."

"Friendly. Fast. Helpful"

"Technician was courteous and friendly"

"Tech was good at his job"

"He quickly discovered the problem and fixed it"

"Clearly took his time to verify all of my system."

"technician cared"

"Reported issues were resolved in a timely and professional manner."

"Jason was very thorough and explained everything he did."

"still not corrected"

"Very quick response and on Sunday."

"The technician was very professional and explained what was done. The office personnel was very helpful as well."

"Took the time to explain what was going on, and the steps he took to address the situation"

"The technician was very courteous and on time. Two things contributed to me giving a slightly lower rating: (1) he did not wear a mask and (2) he tracked mud into my house. I had just had my cleaning lady here so a little frustrated that I had to clean it up."

"Sonia is the most unpleasant unprofessional and rude Calverley rep I have ever encountered! She is a liar and the excuses she came up with is full of inconsistencies and lies. I left work early and waited at home for the Calverely plumber that never showed up as he promised he would due to Sonias lies and inconsistent BS. I will never recommend Calverley to friends or family and will make the public aware of Calverleys bait and switch practices."

"very professional"

"Technician was through in his explanations"

"They worked hard and were honest about their findings."

"On time. Efficient."

"They are all professional and nice and explain"

"Thorough, professional. Same for Nile who worked with us. Both explained options for resolving the issues."

"Fast and courteous"

"Thorough explanation of service issue and unit age recommended options and appropriate service at this time."

"He was very professional"

"Eliseo came back out after I still smelled gas. He fixed the problem He is such a professional and pleasant person to interact iwth. He explains everything, which I appreciate."

"worked efficiently and kept us updated on what he was doing."

"Tech was friendly, professional and on time"

"Technician was very professional and respectful."

"I scheduled an appointment for someone to come repair my air ducts and clean them for 730am today. Nobody called, nobody came. I finally called at 1130 and was told that I should have been contacted because they needed to buy 2 new machines...i wasn't notified of anything, so i stayed home for nothing."

"You failed to call before your technician arrived. That call is a necessity. Please mail me an additional log sheet to attach to my a.c. unit."

"Plumber was efficient, friendly & professional."

"Prompt and professional. Friendly and knowledgeable."

"Sergio is a very knowledgeable, friendly, and nice technician. We will request him whenever we need service."

"very polite"

"Both techs sent to install our new indoor and outside unit were very knowledgeable as well as very nice and respectful. Plus the on-sight rep that sold the unit was very thoughtful as well."

"The tech was on time and polite. However, he did not wear booties over his shoes in our house. I would have given a higher rating; however, he was not as knowledgeable as I had hoped. When I brought up I believe we have a fresh air intake system in our newly constructed home, he did not know anything about this. I mentioned that I hear the air kick on every hour for about 10 minutes when the A/C is turned to OFF, and I believe this is due to the fresh air system. He seemed perplexed and later stated that he believes our unit is too small for our house. I would prefer to have a more knowledgeable tech for my next tuneup. I would rather have someone say they honestly don't know than to BS me."

"I trust Kyle and Kyle does a Awesome Job for me every time he comes to my Home! He is truly the Best !!!"

"I was supposed to receive a call 30min prior that tech was on his way. My window of time was 0800-1000, and he didn't arrive until after 1030. My time was tight due to having to start work."

"Technician was very cordial and explained everything he was checking. His final explanations of what might be corrected was very much appreciated."

"he came out very late on a Sunday and got our AC running. It did cost 667.00, other than that, it was great."

"Miguel had already worked a very long day, but still managed to deal with our non-functioning air conditioner in a very efficient manner. He was very polite and respectful in spite of the late hour."

"Was very nice and polite"

"I had a new compressor installed about 7-8 months ago yet we were told it was on its last legs and "mihght" make it through the summer."

"Tech I had before, did a great job"

"Conflicting reports from technicians, the last tune-up the tech claimed I needed a starter kit which I declined. He showed me numbers and said my system life would be shortened. This visit none of that was mentioned, but they said I needed Feron fro $130! He showed me pictured of my drain pan and warned me of a leak. No other tech has ever mentioned it and it has been that way for years, I clean the drain lines myself. I think the techs upsell stuff I do not need and try to alarm seniors of trouble that does not exist. I doubt I needed Feron, the system was working perfectly. I do not feel I can trust Calverley any longer, I have used your services for 10+ years but this is probably my last contract with Calverly."

"The quote you guys gave me for the job was way overpriced. He told me that it would cost $3200 for a new compressor in that my Old compressor was not covered under warranty. I got a second opinion I found out that my compressor is in fact Covered under warranty. When I showed other people the quote that you guys gave me on paper they said that it was sad that people are taking advantage of other people and overcharging them with crazy amounts. I was able to get the whole job done for $300. I will be telling everybody to never call your company for anything. Im sure your tactics work on the elderly and other people that are in desperate need at times."

"Excellent service."

"Jesse seemed to go the extra mile when cleaning the outside unit which had leaves in the bottom of it."

"The tech was on time, efficient, and provided a complete explanetion of the work performed."

"TECHNICATION WAS VERY THROUGH"

"I cannot answer question 10 as I have not done any comparisons."

"As usual, Calverly Service Experts technicians are always polite, knowledgeable, personable, and willing to answer any questions I may have about my heating and air conditioning system."

"Quick. Efficient. Polite. Knowledgeable."

"He did what we wanted him to do, but couldn't fix the problem because the air condition was working."

"Moe did a great job, stayed outside and left the filter on my porch and receipt in my mailbox for me. I was disappointed that I did not know he was going to be here today since your office did not inform me. He was supposed to be here last Thursday but did not make it, and I left a message for someone to call me, but never heard anything until he called before he got here today."

"Sergio was on schedule and very pleasant to deal with."

"My technician is like family to us. He knows the person at my home and do a good of advising what need to be done. He follow up on any requests I have."

"He was very good, very nice guy and did a fabulous job and really cleaned the a/c units outside. Great !!"

"He was very considerate & knowable & thorough. He went above & beyond to help this old woman out too. My daughter & I couldn't unscrew my ring doorbell so I could recharge the battery. He was willing & able to do it. I thank him so much for his help & I thank your company for hiring such a kind employee!"

"Sergio is very considerate and thorough in his service."

"Tech was very knowledgeable and nice"

"Very courteous and explained what was done with this service"

"Technician did not have correct filters so had to make a second visit. Based on records from recurring visits, he should have known what filters we would need."

"appointments were not on time.... canceled twice after the appointment time"

"Availability of service and information given by technician"

"Tech was on time and prepared."

"Requested the technician not enter the house without a face mask. He complied."

"They explained in detail what was going on. ."

"Always lets me know technician is on the way. Upon arrival they covered their shoes and do their job quietly and respectfully."

"Asked for contactless service and Jason was completely accommodating and considerate"

"Did not at the pre scheduled time between 2&4. I had to call To find out that the tech was running late. Another tech was sent"

"On time and serviced the system satisfactorily"

"Technician was thorough and personable."

"Jaime has been my technician for about 10 years and he's the best."

"My inspection was part of the TXU free inspection program for customers. The tech did a very thorough inspection and told me about issues I needed to be aware of even though they did not yet need replacing. I thought since it was free that it might be a cursory service but it was a regular, thorough checkup. I appreciated your company not trying to upsell me on items. That was refreshing after dealing with my former A/C company. I will be using Calverley from now on."

"Conversing with Sergio, I have confidence that he does a thorough job and that he is well educated to do the work."

"Very respectful of our property and personal safety. He wore a mask, gloves and shoe coverings."

"We always get awesome service from the representatives from your company."

"Technician gave the best service we have had. Great service received"

"did good work"

"Technician arrived on time, checked three AC units, and was very efficient."