Calverley Service Experts Reviews

"Good service"

"Prompt and friendly service."

"service was punctual and excellent"

"I would give 10 except anytime we call outside of AC we have to argue over our service agreement"

"Very knowledgeable service"

"Great service"

"Knowledgeable and professional"

"the tech - Corado - was determined to fix the problem. it was his first time working on a wall heater and his determination was unwavering."

"HVAC only would be recommended. I still have an ongoing issue with plumbing service from October appointment. However I recommended to a neighbor and she said the quote for new equipment was way too high. I am waiting for the plumbing piece to be corrected or I will consider if the HVAC service needs to go elsewhere after 20 plus years of service."

"Great service - good people - reasonable pricing"

"Courteous representatives"

"They were efficient and described what needed to be done to the unit."

"I enjoy quick atttention to heat/AC problems,"

"They've always given good service."

"I have recommended and some of my neighbors use Calverley"

"Quick efficient, answered all of my questions."

"Because Jake (?) showed me the volt meter and showed me how he diagnosed the problem. I really like that."

"Excellent service"

"Good follow-up on appointment."

"calverley has always taken care of a/c heating on time with no problems for many years"

"They were nice and courteous."

"Very professional, efficient and pleasant."

"Customer service On time Explained findings Contacted when on their way"

"Professional service. Honest."

"Punctual ; responsive ; informative ."

"Long time customer. Always satisfied."

"did not fixed my problem and still dealing with it"

"Technician was professional."

"VERY DISAPPOINTED MY LAST 2 SERVICES HAVE BEEN MORE FOCUSED ON SALES THAN MAINTENANCE. SHAME ON YOU. I WILL BE LOOKING FOR A NEW SERVICE. NO WAY TO BE WITH A CUSTOMER OF OVER 10 YEARS,"

"They were respectful and informative."

"did not fix the the heating - part not available"

"always been dependable"

"Professional and efficient"

"Fast, through, pleasant and clean ??"

"Great people."

"This question is irrelevant unless I answered very unlikely. You're wasting my time."

"Techs are always very knowledgeable and professional. They always tell me what they did and if I need to ask questions, they are always able to answer my questions."

"Very professional and polite. Oscar and the new intern went right to work."

"He was great."

"Prompt service and very nice employees"

"The technicians were very knowledgeable and not only quickly diagnosed the problem, but also presented different options for me to consider moving forward. I appreciate the detailed explanation and recommendations for service options. Collin and Oscar were both great!"

"The 2 representatives knew exactly what to do and were very professional."

"Always professional"

"Service seemed to be thorough but it seems the sales pitch at the end of each visit get costlier."

"The gentleman that installed my hot water heater was cordisl, friendly, knowledgeable and very helpful not ymention very through."

"Serviced Experts offer excellent service - on time and professional staff. Timothy was knowledgeable and efficient and answered all of my many questions."

"They were able to open my clogged drain."

"I have been a customer for many years - have had good service and helpful technicians."

"They've serviced my ac/heating for several years and have done a good job."

"Everyone is always professional."

"Tim was very thorough"

"Good service......technician was very friendly and informative. Thank you"

"Good service"

"Professional, courteous, on time. Explained before what they planned to do, explained after what and why they did what they did, explained recommendations; did not make a mess."

"Great customer service by both techs and very friendly"

"Very professional and capable."

"Service people are always professional, neat and clean."

"Ryan was excellent. He was very professional and personable."

"Ryan was awesome. On time, very thorough with our fall checkup. Explained all the work he performed. Great service as always."

"Timely service at a great price"

"Techs are personable and summarize their vusit"

"Employees are efficient, know their systems & do a great job."

"I have always gotten good service even after I went to the office to complain a few years ago. Problems if any hsvd always been resolved."

"Marcus was very friendly, prompt, helpful and answered all my questions."

"Very informative and fixed our problem quickly"

"We have used Calverly for years for heating and air conditioning services,as well as a water heater replacement, and we were satisfied."

"On time, expert service"

"Friendly and knowledgeable techs, good communication"

"Friendly and knowledgeable technicians and staff."

"Quality of service. Professionalism & courtesy of technician."

"Satisfied with everything but the cost."

"Joe Perry customer service was outstanding. Jim the plumbing manager was great"

"I rarely recommend anything to others"

"Over the years Calverley has done a great job. This time wasn't up to ther high standards."

"Part online 50 dollarscbged 350 to install"

"Knowledgeable and precessional technicians. Clearly explains situation and options but does NOT try to high pressure sell"

"Everyone I have been in contact with through MANY years have been very friendly, efficient and informative."

"did the job"

"Always super helpful and the Advantage Plan is great"

"Very dependable, well qualified"

"Excellent service by tech Anthony."

"They delivered a box of filters because they seldom carry the size we need."

"Don't normally recommend techs at all"

"Great professional service"

"Prompt efficient service on a weekend was exactly what I hoped for and needed."

"Good service, friendly, good recommendations."

"Employee were courteous and professional. My first name is not correct, it is Hyacinth."

"We had work done on our AC required for the sale of our house. A receipt was supposed to be emailed so we can forward it to the buyer's real estate agent to show the work was completed. I did not receive an email. I called on Friday and was put on hold and disconnected after 20 minutes. No callback. Called Saturday and got to a voice mail and left detailed message of what I needed. No email or call back. Called on Sunday and get after hours and told I have to wait until Monday to get a call back, which is passed the deadline to have it to the real estate agent."

"Just started a multi year relationship with Calverley, so that will influence the recommendation. So far everything that has been said has been backed up"

"Professional, on time."

"professional friendly great work"

"great service"

"Very reliable and helpful."

"Speed of service and personality of technision"

"Each of the technicians worked diligently to replace our old air-conditioner with the new unit."

"Because we've had good service."

"Knowledgeable staff"

"The service guy was excellent at his job."

"Calverley now relinquishes all initial customer communication to a call center. The call center is confusing, sets non existent appts and creates confusion. Lose the call center reliance, get a better rating from this longtime customer."

"Dependable quality service"

"After paying $600 for a capacitor swap, I now know it was a rip off. From what I have researched, it should have been in the $300 to $400 range at most."

"Can always depend on your professionalism."

"Amazing quality and performance"

"Reliable and courteous service!"

"The tech was very knowledgeable and helpful."

"Great service"

"When I called (originally for Levy and Sons, who was running a $99 drain clog special) I had a lady at a call center answer and VERY awkwardly switched mid phone call, welcoming me to Calverley. She didnt know anything about the special and took awful notes. Because of those awful notes an AC tech was sent to my house instead of a plumber. AC guy calls and says its a plumbing job. Ask AC guy about the $99 special and he dodges that and says to call the number and that he cant give out her number. Call the number and... call center again. They say they will have the calverley dispatcher call me to inquire about that special. I dont believe she ever did. Plumber shows up a few hours later. Says he doesn't know anything about that special and to do the job will cost about $300. Not mad about the price. Plumber that came out was nice (although VERY young). The customer service was awful. I hope this helps iron out some kinks and prevents future customers from being in the same position and helps you all grow your business."

"Poor communication"

"Because this was my second appointment because the first time no one came or called during the designates time"

"All involved from the Calverley team were professional, on time, friendly and answered all the question I had."

"Responsive, professional, and reliable."

"completely misdiagnosed my system"

"Technician was efficient and knowledgeable"

"The technicians were efficient, polite and wonderful. I would trust this company as a recommendation"

"The technician was sure right off what our problem was with the a/c. He fixed it and it now works fine."

"Availability of service techs is the main reason. I was able to get a convenient appointment with no trouble."

"Carlos did a good job as usual. This is his second trip to my residence. He always provides me with good feedback on my questions. Greg"

"Fixed problem"

"They were extremely prompt, professional and courteous! I only wish my insurance company had these same qualities so that the work could begin at my house and we could have hot water again...."

"Tech was on time and very professional"

"Very friendly, communicated well, talked through all options."

"Time and sincere understanding of my personal situation was taken into consideration rather than just the deal."

"Prompt and professional service."

"Incorrect analysis of maintenance needed. The tech determined three things wrong with a cost of up to $1,000. In short I had another tech come out and two of the three things noted was incorrect. Also cleaning of the unit was not done as required."

"Service has always been satisfactory!"

"Weve been customers for a long time and they never fail!"

"Normally this would be a 10 I just did find this visit up to you exemplary standards"

"We've been customers since 2014 and we have been extremely pleased with the service we have received over the years."

"On time. courteous explain what they have done"

"Calverley has always been good. This is our second system with Calverley."

"service not completed to my satisfaction"

"Responded quickly in an emergency. Same day appointment!"

"The technicians were very professional."

"Technician on time, professional, courteous"

"After trying other companies you had same day service friendly technician explain functions"

"Depends how long one owns their home and the price / monthly fees seems high on new equipment which already has warranties in place. and will rarely need service."

"The technician was friendly and knowledgeable. He explained probable causes for the issue and things to be aware of in the future."

"Did not finish job and said they would come back on Monday at 8am. Never called or communicated that you were not coming."

"Easy financing, friendly service. On time and respectful of property"

"Excellent customer service"

"great prompt service"

"The pricing is unbelievably high based on the actual service performed"

"Have had a number of issues with brand new system that have greatly affected its performance. Still unsure that everything is 100% correct even after this last service call."

"the rating represents the satisfaction with the technician ... he was really good. However, i was really disappointed with the cost of the parts. The bill was $215 for the part, excluding the service cost. I searched for the part online and the cost was only $32 ... this is a huge markup!!! Very disappointing!!!"

"on time. efficient., explained things well"

"Tech knew what he was do8ng."

"Because I received excellent customer service."

"very pleased"

"The Young man arrived on time and completed the job as a professional."

"Call center does not give you a call back to let you know anything."

"Very nice. and didn't try to sell me more than I wanted/needed."

"Courteous, friendly, professional technicians."

"Very responsive, knowledgeable, polite and professional."

"Fast honest service."

"They wanted to charge $422 to change out a capacitor that I already removed and diagnosed as the problem. They still charged me a diagnostic fee even though they didnt do anything except tell me how much it would be and that they may have to repair more once the capacitor was replaced. The technician told the company that he diagnosed the problem but that was a lie. I feel like I got hustled."

"He was exceptional."

"The tech Oscar and salesman Jake Bostick lied to me. They told me my 7 year old outdoor compressor unit was burned out and I needed a new one and sold me a new system. Then they put on a hard start kit and told me it was a bandaid fix and would only keep me cool over the weekend. Then they charged me a diagnostic fee even though I am an advantage member where service calls are free"

"First off it was not the thermostat or wiring it was the pan drain and second they were going to charge me a 1000$ for something i didn't even need"

"Excellent customer service"

"It was quick and efficient. The men were super helpful and provided great information about the ac unit"

"I noticed the temperature was rising in my home just a little before 7pm. I called Calverley and was immediately scheduled for service. The rep was courteous and knowledgeable. Conrado arrived a little after 11pm, made an assessment, explained my options, and completed the work before midnight."

"The company representatives were very professional and responsive."

"I have used Calverley for a number of years and found them to be honest and fair."

"Everything was great just need 3 new filters 14 x 20"

"Phone agents are friendly and helpful."

"reliable and professional"

"Service visit was a second attempt at resolving a compressor intermittently shutting down. The technician was prompt, courteous, and committed to resolving this problem."

"Some inconsistencies in quality of service"

"Prompt and dependable"

"cost for work was little pricey"

"I have been a customer for many years and always feel they do a good job."

"Did good work"

"When something goes wrong with your A/C in this wretched heat, you need someone asap. That tells me they care."

"Service is very good, but concerned that prices have gotten too high."

"Calverly is expensive, but the service is professional and dedicated. As an advantage customer, I know that Calverly will stand by their work. Clint and Mario take pride in their work and it shows."

"dishonest"

"Very nice and knowaglble"

"I own the property but no one has contacted or follow up with me as to pricing etc etc"

"They came out in a Sunday when no one else would comeour brand new AC just went out and the house was getting hotter by the second. We didnt know what was wrong, but they came out and were amazing, knowledgeable, and kind."

"Quick service appointments."

"Everything was great, except the price charged for a universal type capacitor, which is $50 on Amazon and you charged me almost $500. A little too much markup."

"Carlos of Calverley did a great job with this visit to my house. He provided detailed info about my symptoms and what our best path forward should be."

"Service Tech is knowledgeable and helpful"

"They are polite and professional. They have always responded to service requests in a timely manner."

"Excellent service and quick to respond,"

"Good people, your Technician Jerry G. and Johnny G. are two of the best I've seen in a long time. Their what I call keepers. I'll pass on your company name to anyone who needs your help."

"Our technician was Sean this young man was professional,Courteous very knowledgeable We would definitely recommend him"

"Techs very punctual, knowledgeable, courteous, and professional"

"We've use Calverly for years. They are always prompt. They explain everything and are up front about costs, so there are no surprises."

"Fast and efficient"

"The technician quickly diagnosed the problem and provided options for resolution."

"Excellent installation. Very well done."

"The technician was very experienced and helpful."

"Although I do not like the current "Call Center" set up, I have had no problems with any of the service technicians or services provided."

"Everyone from service representative on phone to Yolanda and Conrad were not only professional but very personable-as well as repairing unit quickly."

"The service and product were excellent but the cost was high."

"Because the person who scheduled the job set it up with someone in Austin - several hundred miles away. No one ever came. I had to call to find out where the plumber was, then I was told I was outside their service area. Morons!"

"Service techs are well trained and do a great job"

"Fast service and quality replacement parts"

"Super fast service. Customer-friendly technician."

"Technician is competent, pleasant, and explains what was done and provides any alerts."

"Did not do anything this timetechnician did see any problems with ac being too loud on the new fan motor which ya installed less than 2 months ago. ??"

"had a good experience"

"You guys was on time for that reason l will prefer my friends"

"Always honest, quality service."

"Anthony was very knowledgeable and figured out our problem promptly."

"Professional service"

"Tech scammed my 70 year old mother for $1190"

"Professional technicians."

"I currently have the maintenance plan, and even when I forget to schedule I receive a call and a reminder card in the mail."

"The technion was informative and answered our questions in a most professional manner."

"Took forever for tech to come out"

"Miguel Vasquez was the most polite and thorough serviceman we have had, picking from multiple different companies."

"Technician lied about issues to try and upswell and rip me off"

"My tech, Ryan was professional, courteous and knowledgeable."

"Quick turn around from contract discussion to implementation"

"Also do good work"

"*Appointment given on day and time I requested. *Sean very courteous and did a great job!"

"Fast and friendly service"

"Kind and Polite"

"I have been with you folks for over a decade now and pretty satisfied with your service"

"Very efficient"

"I continue to get good prompt service."

"The technician that came out quickly identified the problem with the thermostat and repaired the issue."

"We have been happy with their service."

"I wish to commend both Oscar and Tim. Oscar came to do work under my service contact. Additionally, I scheduled service work on my mini-split unit. Tim responded very promptly and immediately diagnosed the issues. Both of these service technicians were courteous and professional. I give all thumbs up to them."

"Service, advice and timeliness."

"The 2 service experts were friendly, respectful and knowledgeable"

"Wouldnt have remained a customer for so many years if I didnt trust the competence of your technicians. Courteous, honest."

"Good service"

"He did not stop trying to solve the issue and he and the intermediate kept us informed on what was happening"

"Very friendly employee and let me know everything going on"

"Sergio and Oscar were knowledgeable, personable and professional. They also patiently answered all my questions."