Calverley Service Experts Reviews

"Short time install works perfect Little bit more expensive than others"

"Corey did his usual outstanding professional job. Very satisfied with his work."

"I was dissatified that I was not kept informed about timing to correct our problem but the service people were nice and kept us informed about what was going on."

"They were very professional and helpful. They would have a 10 if they had turned off the lights and heater they turned on upstairs."

"Technician was late and didn't call, consultant tried to upsale me. I now know that is what your company does."

"Very informative."

"Knowledgable, polite and best of all - they fixed the problem!"

"Guys were friendly, informative and knowledgeable about our units."

"Very efficient always and informative"

"On time, very thorough, friendly"

"Installers brought the wrong part, after waiting over a month, and then the actual install took longer than anticipated."

"Your tech was very courteous and efficient and told me exactly what he was doing while he was here."

"The technician Moe was very knowledgeable and was able to diagnose and fix the problem. He was very professional and nice."

"Very courteous and helpful."

"Technician was later than the specified appointment window and sales pitch (second person with manager) was extensive"

"five visits ...very happy...will retain if Axel is my tech"

"Like to think everything is good"

"Very professional technician"

"Anthony is great. He always lets me know when he's here and checks in before he leave. Always friendly and courteous."

"Sergio was very polite and professional. He answered all my questions and explained everything he was going to do step by step."

"Fast, professional, knowledgeable and courteous service and tech."

"We got a new system installed and both of these guys were great!! Very professional and cleaned up everything after the install!!! Great job!!!"

"Moe did an excellent job resolving the blower wheel issue that had come loose and was scraping. I appreciated the service he provided."

"Giovani was a pleasure to work with. He was very polite, professional, knowledgable, thorough and competent! It is an excellent representative for Calverly!"

"John and his crew were very prompt and knowledgable. They were able to come out twice in 2 weeks under very short notice and did a wonderful job. They not only fixed my AC but also made sure we understood what was going wrong and how to save costs for the future."

"Very good and answered my questions. Took time to make sure the thermostat was set at the temps I wanted it"

"on time, courteous, quick"

"After having a new a/c installed, it took 3 tries in less than 2 weeks to get it working correctly. It quit completely 2 times and I had to go soak up the water several times a day until yall could come fix it the last time. The technician was wonderful and worked very hard. Im not sure what the problem was but it seems to be working now. The technician and service manager came up with a way to rig it that seems to have worked. It was just frustrating to have a brand new a/c that you installed go out within 2 days of being installed."

"Did a great job"

"Friendly, efficient and arrived on time"

"The outside unit is less noisy, but the sound causing the request for service persists."

"All were very polite, professional and knew what they were doing."

"Friendly, efficient, explained the problem, informed of solution and delay of product shipping. Great guys"

"The gentlemen that came to our house were very polite and professional. They explained things in a way that was easy to understand. Please note, the answer to #2 regarding use of Calverley services is not a reflection on their work but that we have a company that we have worked with for many years and will continue to do so."

"Total scam prices to high already plan to tell me to buy a new unit. warranty only exp 3 weeks ago. Unsat your company is a rip off. The lexon is a 15 year to 20 unit not 10 years and 3 weeks. I never miss a service and you brought a sale rep to a repair job knowing you were going just tell to get a new unit. you company is a scam company instead of just cover the part and charging a fee for services IE 3 weeks out of warranty now when all 3 of my unit need to be replaced I will go to another company. VERY BAD VERY DISSATISFIED YOUR SHOULD NOT BE IN BUSINESS. I THINK YOUR TECH BROKE MY UNIT JUST GET THE SALE I CANT PROVE IT BUT IT WAS FINE WHEN SERVICE WAS DONE TWO MONTHS AGO. I HATE YOUR COMPANY"

"job well done"

"very nice technician. seemed to be very thorough, though i wouldn't know because i don't know a/c systems"

"Tech was very thorough and professional."

"My service tech went above and beyond cleaning out the lines in my house."

"My response is related to your after hours call service. Also, this service would not have been needed had the original tech done is done correctly."

"Kyle went the second mile and added a fitting to the overflow drain so it would accidentally get bumped out of the hole and drain on the ceiling."

"Your Tech. estimate cost for repairs will be about $11,000. To replace our new A/C unit (little over 1 year) reline (replace everything to the unit in the attic. Who in their right mind going to replace a new unit. We know we are going to be taken for a long ride. We are Seniors, my husband has a lung decease and need cold air, along with other conditions. Nothing was done. We called another company, and they helped. And advised us on what to do next and it wasn't going to cost $11,000 Thank you"

"He checked everything that he could o be sure the unit is working properly."

"Sergio, has always been very informative and helpful when asking questions."

"Very friendly knew what he was doing"

"The tech was Courteous Informative and direct"

"Prompt, courteous, fast and friendly."

"Service was scamme like"

"The technician was friendly. He did show the care ness for the job."

"The technicians who installed the two Honeywell dampers accidentally crossed or reversed the wires, causing our 3rd floor thermostat to control the 2nd floor, and vice versa, also causing the 2nd floor to cause heat to come out our bedroom and bathroom vents. We waited to call for service as we were traveling, and when a technician came out, he felt he had resolved the issue by simply resetting the controls, but the issue remained. When Oscar came, he understood the problem and quickly reasoned out the solution -- identifying the wires and attaching them correctly. In addition, he easily removed a program on the thermostat that others were unable to remove. He was GREAT."

"good job, helpful"

"did professional service"

"1. The service fee charged ($177) is astronomical and was not previously disclosed on the website when scheduling, in my confirmation emails, or in conversations with the technicians. 2. The technicians tried to sell me a new unit costing between $13,400 - $20,000, or replacing two parts for $7,400, while every other company who came to bid said the unit just needed a deep cleaning, quoting ~$1,000. Overall, I was very dissatisfied with your company's performance and strategy and will not use Calverley again and will let me network know of my review."

"The crew did a great job in listening to my problem and looking for why the problem happened."

"the tech reps were patient and solved the problem in a professional manner"

"Smooth easy and well explained"

"On time, repair done well."

"Was very well taken care of when things went wrong first time"

"Everyone that I dealt with was friendly and although the issue was not resolved on the first visit, Mo continued to follow up until it was resolved."

"The knowledge of Sergio your service provider."

"Service was fine but technician left or thermostat on a program and I didn't know how to get it back to manual. I left message for someone to call me but never heard from anyone. I finally got it back just by messing with it...very frustrating!"

"Oscar was polite, answered my questions satisfactorily, went about his work quietly and efficiently."

"Mo is outstanding, courteous, punctual,"

"Tech seemed to know what he was doing and was very helpful"

"Our Construction grade A/C unit lasted 16 years. We bought the most expensive, Lennox A/C because the salesman was pushing it & the Lennox was the best unit on the market, and we lasted 11 years!@#$%^&**((&^%$!!!!!"

"Very well spoken. Clean cut and professional appearance. Thoroughly explained the process and options of suggested sales for improvements and longevity of my ac system. UV system and capacitor (but couldn't afford any purchases at this time)."

"Friendly and professional"

"Honest opinions"

"Calverley service has been great! Its always nice to have technicians that are friendly, professional and knowledgeable take care of our heating and air conditioning systems."

"Arrived on time, very professional and courteous."

"Sergio was helpful and knowledgeable. I don't know anything about HVAC and I feel I'm in good hands with him."

"No one is perfect"

"Very courteous and professional. Communicated the problem and solution in easy understandable terms."

"Very efficient and courteous"

"Fixed the problem with the compressor that the earlier Calverley Service guy had messed up."

"Scheduling dropped the ball on a CONFIRMED service appointment time of 8-10. However, the techs were rescheduled for same day from 10-12am."

"I was charged $200 to flip a breaker."

"Impressive technician"

"Service is good. I do not like that a sales person or tech always tries to sell me something. I will strongly consider another company when my unit needs replaced."

"Moe's service was excellent as previously experienced. But Nile was pushy and aggressive about selling us a new unit. We view that as unnecessary at this point."

"Corey is cool"

"It was Axel first time to come here. I thought he did good. I communicated with him about what I knew needed to be done."

"Your technician was very thorough."

"Rolando was knowledgeable, professional and personable. Didn't mind answering questions and explaining things."

"The $595 dollar price for hooking up our new sink and garbage disposal was so much higher than the other quotes I got that I will never bother to call you guys again. In addition you tried to charge me a $99 fee after you told me over the phone that there would be no charge for a quote - which was crazy high!!!! WHy don't you ask a plumber when people call what the price is for that??? That would save the drive for you guys to peoples homes. Very poor - although your plumber was delightful and apologetic when he had to come back to my door about the mistaken $99 charge and was so kind as to help me call your office to get it taken off. He was a delight - sorry I am not sure about his name."

"The technician was on time, very courteous, and did a good job."

"He finished quickly but left a mess on the roof - boxes left and empty bags that ended up in the parking lot. And his notes on the paperwork left a lot to be desired. You can't tell by his notes what all he did. I have no idea if the work was all completed or not."

"Yet fixed the problem that should have men handled with our semiannual maintenance calls."

"Did not have part to fix my air handler."

"being honest"

"Very knowledgeable. Very professional"

"The technician was very professional. I was impressed with the service."

"Your tech did not wear his booties and he got mud all over our carpet"

"Because for the 1st time, the technician returned an item to where it had been b4 he moved it. In the past, the techs would forget to move stuff back to where it was"

"Staff always friendly, careful and efficient"

"The Heather unit didnt work after"

"Was told exactly what I needed to know. Kyle and his associate were very friendly and took care of the what needed to be done in a timely manner."

"He explained all he was doing and helped me decide on a course of action."

"He took his time, but not too much time."

"All they did was spray off the dirt on and around the unit. I could do that myself"

"fast, efficient response on a Friday evening"

"Oscar was very professional, polite, respectful and knowledgeable. Great job!"

"Oscar was great!"

"Both representatives were friendly, professional and did a great job explaining everything"

"Technician seemed to want to go to lunch more than do service call. I do not think he did a complete job although I can't prove it (seemed like a shorter-than-usual visit). When he drove away he left behind his tank of freon in my garage as well as his testing gauges outside by the A/C unit. Please do not send him back to my house or give him my name."

"my AC was working fine until the young man arrived and stated that we had a broken wire,"

"Friendly, efficient, knowledgeable"

"Arrived on time and did very professional work."

"Check the everything in came down in told me all about it"

"They told me how to fix my problem myself."

"He was running late and finally called at 5; he arrived at 5:30. I had the hose setup and ready to use. I politely asked him to remove the cover so that all the cottonwood seeds could be washed off the coils. He was finished in <20 minutes and I had to ask to wind my water hose backup. I gues I needed to ask him to turn the water off, but did inform him that the faucet handle was still leaking from the freeze because I hadn't replaced the washers yet. He left the water running and I went out in the rain to turn it off. I don't think he had time to pull the cover off and clean it. I could actually hose it off from the outside all by myself; no need to pay someone for that. He DID NOT bring replacement filters, so still waiting on that...."

"Technician was quick and efficient"

"Prompt and helpful service with great customer service."

"Very knowledgeable and seemed eager to answer any questions. Prompt with service and took care with cleaning."

"Very thorough in service and very personable to us."

"Tech was prompt, efficient, neat, polite"

"You didnt keep the appointment time two times this spring and didnt let me know until the last hour and then only when I called, not dependable,not good!"

"Professionalism and great explanation of how my service was conducted"

"Kept me informed as to arrival and job. Answered all my questions. Thank you sir."

"Great service technician"

"very professional and knowledgeable"

"Thorough and proactive."

"conrado was prompt, courteous and professional! Really enjoyed the service."

"I just wanted to commend the technicians Oscar and Jake who came to my home today. I have never had any terrible or rude servicemen come to my home, but Ive also never had any who were as outstandingly kind and accommodating as these two gentlemen were that it made me feel the need to send in feedback about them. Im a busy work-from-home mom of a 3-month-old and a 3-year-old so my days can be quite hectic, but these gentlemen made sure that they provided excellent service and without wanting me to get up much to direct them as I was busy tending to my baby. They were so nice & friendly and provided outstanding service, so I just thought that they should be recognized because their manners, friendliness, and understanding were really appreciated."

"Question - why do all the techs always check off attic insulation ratings, when no tech of yours has been in my attic in years. Question - why do they always check off carbon monoxide detectors checked, when they do not even know where they are."

"this is a stupid question unless the rating falls into very dissatisfied range. You're wasting my time."

"Very informative and great work!!!!!"

"He was polite and professional."

"technician in response to my comments concerning the thermostat spent several minutes setting and explaining how it works. The thermostat had never been properly set before. Now is is properly set and I am much happier with the AC system operation at a cheaper cost."

"Got to job immediately. Very courteous"

"Very satisfied with service provided."

"Oscar is great with people & professional & master at his craft. He always gives 100% customer satisfaction & goes the extra mile."

"The technician arrived on time, was friendly and competent, and completed the inspection quickly and efficiently."

"My appointment was 2-4 and the tech arrived about 5.20. I thought he did an excellent job."

"Next day replacement of units and complete clean-up when they left. No signs that they were ever here."

"Always on time. Courteous. Explain what they are going to do. Love the heads up call ahead of time."

"It was a Friday night and we came home from a family funeral to an 83- degree house. Two of your technicians were at my door within 2 hours and solved the problem right away. They were efficient and friendly. Two of your technicians were here to fix the problem within 2 hours."

"I did advise tech that last service call UV light was discovered not working. At that time pricing was given to replace @ $192.00. I purchased replacement for $27.00 and installed myself.and told him I was NOT happy that Calverly wanted to charge $192.00 for a 5 mi. repair. be advised had pricing been realistic Calverly would have gotten the job!"

"Sergio did a great job. Explained everything as he went."

"Work done as expected"

"Very respectful and thorough"

"Oscar was very respectful and answered all my questions as best he could. If he was not 100% sure he gave me advertising literature or pointed me in the right direction."

"time it took to complete service, and recommendations for a new air return. it seems like evry time a service rep comes out I receive different recommendations. the air return should have been brought up during the initial installation!"

"He was on time checked out the unit inside informed me about the uv lite being out without any pressure to purchase another lite."

"They checked my system and found it okay they arrived on time and took Covid precautions"

"All went well except that I had to ask again for the filter. There seems to be a moneymaking opportunity for the techs as some state no filter is included in the prepaid service, some replace for free, and some state the replacement filter must be purchased."

"Arrived timely, worked efficiently so I was able to leave to meet an appointment."

"As always, Calverley provides great customer service and care for their clients."

"Very through and very courteous technician!"

"Professional and knowledgeable"

"super job"

"Technician was very thorough and provided useful feedback."

"Corey and David were most professional. I was kept informed as to what the issue was and what needed to be done, in lawman's terms."

"Oscar answered the questions we posed."

"Super job"

"I give no 10 Conrado is the only tech in a least 5 years who brought a hose to hose down the condenser unit"

"Tech came in and took care of servicing the inside unit and outside unit in a timely manner."

"Oscar was very knowledgeable about the unit."

"Very polite & professional technician. Fast, efficient service. COVID compliance."

"Miguel communicated clearly and let us know the needs of our system."

"Technician was very knowledgeable Very polite."

"unit is working, they came to service it promptly, but I haven't got a receipt, which was supposed to be emailed."

"The technician was professional and courteous. He gave a thorough explanation of the air conditioners condition. Most helpful and prompt. I am sure he is a most valued employee."

"1. Scheduled confirmed time was 10 __12 via online. Received a telephone confirmation time of 8:00 am."

"Work completed as planned. All work and results explained."

"They were both very nice and professional. Cleaned up nicely when finished with work."

"professional,courteous,prompt & very east to converse with."

"Very informative and attention to detail."

"He was good However my heater is not coming for some reason. it is on auto."

"KNOWLEDGEABLE"

"Oscar, the technician, did everything I requested along with the usual maintenance."

"He didn't tell me he changed the day until the day he was due!"

"Technician was very professional and thorough"

"The individuals sent to our home performed work without quoting a price and then tried to collect payment. They also suggested costly repairs without being able to articulate or diagnose the problem. It was clear that salesmen were sent to our home instead of technicians."

"Sergio is always straight up with me and keeps my system running smooth."

"The technician was very nice and keep his mask on and distanced from us. he explained what needed to be done and then explained what he had done and why. No problems with him or the service."

"Technician was courteous, knowledgeable, and friendly. I was told I'd be called about 30 minutes before his arrival, but I wasn't. This call would have helped me prepare, such as get out my new mask, secure my dog, and get the access to the attic prepared. This is something you need to reinforce with your technicians. People would appreciate a warning call, especially since I was told I'd receive one."

"Technician was prompt getting here. Called to let us know he was on the way here."

"Gratitude"

"Prompt and courteous"

"Well done"

"Because Sergio and Blake were both very professional and very efficient and at the same time very nice and kind."

"MOE is an exceptional professional in all aspects of his job performance."

"Cory was very friendly answered a lot of questions"

"Technician was knowledgeable and didnt try to sell me anything"

"He was professional, friendly and explained everything to us."

"He fixed it quickly and without incident. Thank Him for me. Please!"

"Nobody's perfect."

"Technician was prompt, answered my questions, and was respectful to my house. Very friendly and knowledgeable!"

"He was very courteous and nice ."

"The tec was very knowledgeable and very polite,he told us the problem of one of the air vents .Two tecs had come before and didnt find the problem .We are very satisfied.In the future if we need service,Ill request the same tec that came to please come.Thanks"

"The arrival was 2 hours after the given window. I called 30 mins after the end of the window and was told the tech was running late but no ETA could be given. Additionally, he did not have the needed filters."

"Aaron and David were awesome, they found the problem quickly and has us back up and running within a couple of hours."

"Eliseo DeLeon first helped us on the phone. Then came in a few days in the cold weather and immediately found our problem and fixed it."

"Very knowledgeable and customer friendly"

"Gave detailed information on the operation of my system that I didnt receive at installation."

"Technician diagnosed the problem and explained next steps."

"Corey was everything you would want. He was professional, courteous, empathetic. He repaired three breaks and made sure all was good. He gets ten thumbs up. As a company you responded when no one else would or could."

"Every thing went good and did what we wanted, and when they said it would be done."

"Speed of response despite terrible roads and subfreezing weather, knowledgable and friendly technician who got my heat back on quickly, adherence to covid protocols, reasonableness of cost"

"The quick availability of a technician on an icy day. Then the great technician sent to my home."

"All of my expectations were met"

"Very professional and took pictures of what caused my unit not to work. Provided alternatives."

"Fast efficient courteous."

"gave us honest answers, told us we had nothing wrong, just heater unable to catch up during winter storm. he offered to adjust heater, but we declined. he did not charge us at all for visit, because he had done no repair or adjustments."

"Young man came in spite of slippery roads and reprogrammed our heating with am emergency setting."

"Did the job well"

"Would have been a 10 if we werent waiting for last part to be installed (overflow pan drain)."

"The service Tech found issues that were not caught in the last maintance Inspection just a couple of months ago concerning the duct tape at duct work connections.We did not feel we had 2 pay for this since we are on your service program & did not pay for the service call."

"Super easy to schedule my appointment. They made sure the technician was well versed in the type of thermostat set up I have and he was right on time. I know my parts been ordered and I know I will be contacted as soon as its in."

"Very good techs and demonstrate the great care they have for making your unit effective."

"Very professional and knowledgeable of his specific skill set"

"The technician was very friendly and corrected a few problems that he found that could have resulted in disaster."

"CAME AFTER HOURS AND RESOLVED OUR PROBLEM QUICKLY"

"Efficient"

"The tech knows what is doing"

"Excellent Service, very professional"

"Perfect Tidy Quick"

"Detailed information provided"

"Very knowledgeable, polite and explained what the problem was"

"Miquel is very knowledgeable and very professional."

"I am a real estate agent and recommen Caverly Service Experts through Keith McKay. Keith always makes sure our clients are taken care of."

"Informative and friendly Left my house in good shape as far as cleaning up after installation"

"Conrado, is very thorough, informative, polite and his experience impressed us. He worked diligently with us and informed us of what to expect of our HVAC in the near future. He is an excellent asset to your establishment. He informed us we were still under warranty and applied the parts under warranty. He had saved us great amount for the parts. We would like for him to comeback for our next service. Keep up the good work, Conrado, and well done. You have a very satisfied customer."

"Tech did great work and explained what he was doing!"

"Technician was great, fast service, great backup in office"

"everything that i wanted done was complete and working properly"

"very nice, efficient, pleasant and courteous young man."

"Mo was awesome! He was very friendly, respectful and knowledgeable. He answered my questions and worked in a clean and efficient manner."

"Did not fix the real problem. Guy was good and diagnosed the problem. However, just got the valve to open and close again and this sticking has happened every winter at least once since I bought the unit."

"Did a through job of inspecting my furnace,answered any questions I may have had."

"He was very thorough and took extra time with us."

"Miguel explained any any questions and went over his ticket info."

"Knowledge and professionalism"

"Corey did a great job of explaining what he was doing and fixing the drain problem."

"Jason was very knowledgeable and professionalism. His friendly personality makes him the first class Technition working for Calverley."

"The whole service experience was very good ."

"Technician arrived on-time and was very respectful, polite and provided suggestions for using system doing cold nights."

"Orlando was extremely helpful, knowledgeable and courteous to our family."

"Had some problems with the answering service"

"On time and efficient service."

"Corey and partner were efficient in their work and explained what they did as it was done. Answered any questions I asked were polite and cleaned up after the work."

"Micah did a thorough, professional job."

"Corey Sayles and Aaron were so Fast, professional, kind and helpful with everything they did for us. Could not have ask for better service. I will for sure, let others know about Calverley and to make sure to ask for either one or both of these guys. Feel free to call me to confirm this. 817-284-8031, Ed"

"He quickly found the problem, fixed and cleaned up after himself."

"Excellent tech"

"your tech was very helpful"

"Prompt, polite, explains what they are doing and why"

"Very professional"

"Hagardo was very knowledgeable about our system."

"professional and on time"

"Great service"

"Moe & Thomas were both timely and informative"

"Sergio was thorough in explanation of all options"

"Service expert was very professional and courteous"

"Tec explained what he was going to do and did it."

"Sergio was great"

"Sergio is always professional a d courteous. He respects me and my property and makes sure I understand what he recommends."

"Because Kyle is very thorough! In servicing my AC! He is the Best I dont worry when he is the service man!!!"

"As always your employees are the best. Sergio was courteous, efficient safe!"

"Good service"

"Axel arrived when he said he would , was very personable, answered any question that I asked and completed the job in a timely manner."

"He was early. Been here before. Went about his work and completed. He answered all my questions"

"Your tech did an excellent job."

"The technician was polite, friendly and efficient."

"Very thorough and professional"

"Came same day and very courteous"