Calverley Service Experts Reviews

"Clearly took his time to verify all of my system."

"technician cared"

"Reported issues were resolved in a timely and professional manner."

"Jason was very thorough and explained everything he did."

"still not corrected"

"Very quick response and on Sunday."

"The technician was very professional and explained what was done. The office personnel was very helpful as well."

"Took the time to explain what was going on, and the steps he took to address the situation"

"The technician was very courteous and on time. Two things contributed to me giving a slightly lower rating: (1) he did not wear a mask and (2) he tracked mud into my house. I had just had my cleaning lady here so a little frustrated that I had to clean it up."

"Sonia is the most unpleasant unprofessional and rude Calverley rep I have ever encountered! She is a liar and the excuses she came up with is full of inconsistencies and lies. I left work early and waited at home for the Calverely plumber that never showed up as he promised he would due to Sonias lies and inconsistent BS. I will never recommend Calverley to friends or family and will make the public aware of Calverleys bait and switch practices."

"very professional"

"Technician was through in his explanations"

"They worked hard and were honest about their findings."

"On time. Efficient."

"They are all professional and nice and explain"

"Thorough, professional. Same for Nile who worked with us. Both explained options for resolving the issues."

"Fast and courteous"

"Thorough explanation of service issue and unit age recommended options and appropriate service at this time."

"He was very professional"

"Eliseo came back out after I still smelled gas. He fixed the problem He is such a professional and pleasant person to interact iwth. He explains everything, which I appreciate."

"worked efficiently and kept us updated on what he was doing."

"Tech was friendly, professional and on time"

"Technician was very professional and respectful."

"I scheduled an appointment for someone to come repair my air ducts and clean them for 730am today. Nobody called, nobody came. I finally called at 1130 and was told that I should have been contacted because they needed to buy 2 new machines...i wasn't notified of anything, so i stayed home for nothing."

"You failed to call before your technician arrived. That call is a necessity. Please mail me an additional log sheet to attach to my a.c. unit."

"Plumber was efficient, friendly & professional."

"Prompt and professional. Friendly and knowledgeable."

"Sergio is a very knowledgeable, friendly, and nice technician. We will request him whenever we need service."

"very polite"

"Both techs sent to install our new indoor and outside unit were very knowledgeable as well as very nice and respectful. Plus the on-sight rep that sold the unit was very thoughtful as well."

"The tech was on time and polite. However, he did not wear booties over his shoes in our house. I would have given a higher rating; however, he was not as knowledgeable as I had hoped. When I brought up I believe we have a fresh air intake system in our newly constructed home, he did not know anything about this. I mentioned that I hear the air kick on every hour for about 10 minutes when the A/C is turned to OFF, and I believe this is due to the fresh air system. He seemed perplexed and later stated that he believes our unit is too small for our house. I would prefer to have a more knowledgeable tech for my next tuneup. I would rather have someone say they honestly don't know than to BS me."

"I trust Kyle and Kyle does a Awesome Job for me every time he comes to my Home! He is truly the Best !!!"

"I was supposed to receive a call 30min prior that tech was on his way. My window of time was 0800-1000, and he didn't arrive until after 1030. My time was tight due to having to start work."

"Technician was very cordial and explained everything he was checking. His final explanations of what might be corrected was very much appreciated."

"he came out very late on a Sunday and got our AC running. It did cost 667.00, other than that, it was great."

"Miguel had already worked a very long day, but still managed to deal with our non-functioning air conditioner in a very efficient manner. He was very polite and respectful in spite of the late hour."

"Was very nice and polite"

"I had a new compressor installed about 7-8 months ago yet we were told it was on its last legs and "mihght" make it through the summer."

"Tech I had before, did a great job"

"Conflicting reports from technicians, the last tune-up the tech claimed I needed a starter kit which I declined. He showed me numbers and said my system life would be shortened. This visit none of that was mentioned, but they said I needed Feron fro $130! He showed me pictured of my drain pan and warned me of a leak. No other tech has ever mentioned it and it has been that way for years, I clean the drain lines myself. I think the techs upsell stuff I do not need and try to alarm seniors of trouble that does not exist. I doubt I needed Feron, the system was working perfectly. I do not feel I can trust Calverley any longer, I have used your services for 10+ years but this is probably my last contract with Calverly."

"The quote you guys gave me for the job was way overpriced. He told me that it would cost $3200 for a new compressor in that my Old compressor was not covered under warranty. I got a second opinion I found out that my compressor is in fact Covered under warranty. When I showed other people the quote that you guys gave me on paper they said that it was sad that people are taking advantage of other people and overcharging them with crazy amounts. I was able to get the whole job done for $300. I will be telling everybody to never call your company for anything. Im sure your tactics work on the elderly and other people that are in desperate need at times."

"Excellent service."

"Jesse seemed to go the extra mile when cleaning the outside unit which had leaves in the bottom of it."

"The tech was on time, efficient, and provided a complete explanetion of the work performed."

"TECHNICATION WAS VERY THROUGH"

"I cannot answer question 10 as I have not done any comparisons."

"As usual, Calverly Service Experts technicians are always polite, knowledgeable, personable, and willing to answer any questions I may have about my heating and air conditioning system."

"Quick. Efficient. Polite. Knowledgeable."

"He did what we wanted him to do, but couldn't fix the problem because the air condition was working."

"Moe did a great job, stayed outside and left the filter on my porch and receipt in my mailbox for me. I was disappointed that I did not know he was going to be here today since your office did not inform me. He was supposed to be here last Thursday but did not make it, and I left a message for someone to call me, but never heard anything until he called before he got here today."

"Sergio was on schedule and very pleasant to deal with."

"My technician is like family to us. He knows the person at my home and do a good of advising what need to be done. He follow up on any requests I have."

"He was very good, very nice guy and did a fabulous job and really cleaned the a/c units outside. Great !!"

"He was very considerate & knowable & thorough. He went above & beyond to help this old woman out too. My daughter & I couldn't unscrew my ring doorbell so I could recharge the battery. He was willing & able to do it. I thank him so much for his help & I thank your company for hiring such a kind employee!"

"Sergio is very considerate and thorough in his service."

"Tech was very knowledgeable and nice"

"Very courteous and explained what was done with this service"

"Technician did not have correct filters so had to make a second visit. Based on records from recurring visits, he should have known what filters we would need."

"appointments were not on time.... canceled twice after the appointment time"

"Availability of service and information given by technician"

"Tech was on time and prepared."

"Requested the technician not enter the house without a face mask. He complied."

"They explained in detail what was going on. ."

"Always lets me know technician is on the way. Upon arrival they covered their shoes and do their job quietly and respectfully."

"Asked for contactless service and Jason was completely accommodating and considerate"

"Did not at the pre scheduled time between 2&4. I had to call To find out that the tech was running late. Another tech was sent"

"On time and serviced the system satisfactorily"

"Technician was thorough and personable."

"Jaime has been my technician for about 10 years and he's the best."

"My inspection was part of the TXU free inspection program for customers. The tech did a very thorough inspection and told me about issues I needed to be aware of even though they did not yet need replacing. I thought since it was free that it might be a cursory service but it was a regular, thorough checkup. I appreciated your company not trying to upsell me on items. That was refreshing after dealing with my former A/C company. I will be using Calverley from now on."

"Conversing with Sergio, I have confidence that he does a thorough job and that he is well educated to do the work."

"Very respectful of our property and personal safety. He wore a mask, gloves and shoe coverings."

"We always get awesome service from the representatives from your company."

"Technician gave the best service we have had. Great service received"

"did good work"

"Technician arrived on time, checked three AC units, and was very efficient."

"Jason was courteous, knowledgeable, and thorough. He did an excellent job, and was patient with his explanations"

"Axel took his time in checking our system. We told him about another tech being out earlier this month about a leak. Axel wasn't aware of the call and said that he was out for routine maintenance. He went ahead and checked the system and verified that it was working and not leaking."

"He was very professional and did a good job."

"The tech was just great"

"Friendly and professional"

"Prompt professional service. Excellent customer service. Miguel was exceptional."

"Kyle is also on time and very through."

"The Tech was effecient and explained what he was doing during the visit."

"Brake service very knowledgeable respectful"

"Could have explain Monthly Agreement ."

"Very professional and effecient"

"This is the second attempt at this survey. The first got an error on submission. First, I was not happy when two people showed up and discovered one was sales. Very irresponsible to send sales out to my house without permission during a pandemic! Second, the tech did not change my filter until I questioned him. When I saw him carrying the dirty one to the truck it definitely need to be changed. I asked if her blew out my drain and he said yes, but now I dont have confidence that it really happened. Third, the tech did not remove the leaves inside my unit. Overall, I do not feel like my unit was checked out properly."

"Service tech was awesome. Your call center sucks! If the person who answered the phone would have relayed the message the tech would not have come out to my home knowing he could not resolve the issues"

"Polite and informing"

"The work was fine. The only reason it's not a top rating is that I had to have someone come back a second time as my condenser coil had not been cleaned. Had I not been in the industrial refrigeration business for many years I'm not sure I would have even caught that problem. The good thing is they came back to the house later in the day and finished the work."

"Very professional and respectful technician."

"The technician was very professional ."

"Took care of all my issues quickly and courteously"

"They did a thorough job and explained to me what they found and the options had. Which were just add Freon, Freon and condenser or since my a/c is ten years old replacing a new one. Replacing is what we plan to do and we will use Calverley. I have a warranty company and waiting to see how much they will pay. Excellent technicians!"

"The service was done without incident and done quickly in an organized manner. This was greatly appreciated."

"Polite Professional Safety conscious re Covid 19"

"Miguel took great care to do the job right, while finishing up in a very reasonable amount of time."

"Great services."

"Excellent customer service."

"Appointment reminder, punctual service agent, knowledgable agent, friendly."

"The technician was very polite and answered all of my questions."

"Moe is an exceptional service rep. He is pleasant, organized, explains what he is doing,asks pertinant questions and completes his work and it is fixed He is the BEST and that is why I always ask for him!I have been a customer for nearly 25 years."

"Very informative. Concise. Well mannered. Respectful esp. with masks and gloves."

"No problems"

"Courteous, efficient, timely."

"Outstanding service!"

"I HAVE ALWAYS HAD GOOD SERVICE WITH CALVERLEY, WHEN A TECH COMES INTO MY HOME, ONLY ONE OCCASION DID I HAVE DOOUBTS ABOUT MY SERVICE."

"Anytime I call for assistance, the person answering is always helpful. Make me feel like I am family."

"Courteous, explained what he did"

"Informative and did a great job keeping me up on what he was doing and what he did."

"He did a good and was quick in doing it."

"Excellent customer service. Professional. Confidence in the technician's assessment."

"Outstanding service"

"Coronada was pleasant and took care of my problem."

"Very professional, knowledgeable and his inspection of the air conditioner seemed thorough and not rushed. Probably the best customer service skills from an A/C technician we've seen. Also, it was nice that he showed up during the time frame scheduled. With most companies, 2-4 means 355-415."

"I have been a customer for 25+ years. For my convenience, I always request a phone call 30 minutes prior to the tech's arrival. No one called me on May 5 to let me know the tech was on the way."

"The technician arrived promptly and was efficient with his time. He found two issues that needed to be resolved. His manner was friendly and engaging. He clearly explained why replacement capacitors were needed and after I agreed, the work was completed swiftly."

"Technician was thorough, considerate & courteous. Only 1 suggestion, to wear shoe protectors in my home. Thank you"

"Professional Service"

"Axel was very informative and provided good answers to all my questions. He requested a sales consultant to come out and meet with me on the same day. Sales Consultant was named John Preston and he was equally helpful and knowledgeable as well."

"Miguel was able to fix the problem quickly."

"Still waiting to hear status of rebates. Was told $900 from Lennox but they only approved $400. Still waiting word from Oncor."

"They guy was nice but several things bothered me. 1. He talked on his phone (bluetooth) the whole time. It was loud and constant. 2. It was VERY windy that day. I had an unopened BOX of kitty litter and he propped the door open wiyh it. When he left, it was left sitting outside and it rained really hard that night and ruined the entire box. He should have set it back inside, beside the cat box, where he got it from. 3. He used my water hose. It had to be unrolled off the box caddy the full width. When he rolled it back up, it was extremely tightly wound up on one end and I still can't get the hose unwound."

"Moe knew what he was doing, what needed to be checked both inside and outside and accomplished them all in good time. He also came with mask and foot covers - excellent in today's environment."

"Whole process felt like a scam"

"On time, done as expected, able to discuss options / issues / concerns with tech."

"Very knowledgeable and professional technician"

"Professional and friendly service. Explained options clearly."

"The young man was very knowledgeable about what he was doing."

"Quick service. Technician explained everything well and was very thorough."

"I was disappointed he did not check the heating unit in one system. We used it two weeks ago and it smelled like something was burning."

"Tech was very detailed and thorough"

"Responded within three hours quickly identified the problem, fixed it. Technician was professional."

"He came, did what he needed to do & answered any questions."

"The technicians entered my house not wearing face masks or keeping required distance from me wanting to locate a drain. I informed them there was none.They later found the drain in the attic. The tech was insistant that I have the drain pan replaced which was not leaking. Miguel showed me a dirty internal panel on the attic air handler but failed to clean it. He suggested that I remove it and clean it myself. He was also pushy about the yearly service plan."

"Everything went very well"

"Sergio was able to fix my problem with the ac."

"He gave excellent helpful service and advice"

"He explained everything and also what to expect going forward. Thats a help so I can plan for upcoming expenses."

"Miguel was very thorough, described the service steps completed, and answered the questions I had. Very courteous. I appreciated his work."

"If he is as good and observant as it appears he is really representing Caverly and the homeowner well."

"Sergio was very efficient, thorough, and knowledgeable! He offered detailed info regarding our unit and explained everything in "laymans" terms. Awesome young man, a plus for your company. He wore his "mask" every time he came onto our home. So appreciated his professionalism!"

"The youngman was professional, courteous and seemed to know what to do not that I did. Very efficient."

"Excellent first time experience. He told me about membership which I was wondering about but thought it might be too expensive but upon his encouragementI found out it it was monthly payments so I am very thankful."

"Nice courteous professional staff. Efficient and quick."

"I'm satisfied with the work performed by Axel. I was given a time from 2:00-4:00. Nobody showed. At 4:00 I called Calverley. They sent Axel, he was good, but he seemed to be a sub for another tech. Also, I was quoted $49, I had to pay $99. Not pleased with the price increase. As such will not recommend."

"Very professional & explained all services that were performed."

"Responded same day and sent out an excellent plumber and fixed my problem."

"The service man that worked on the thermostat wore gloves, mask and shoe covering. The 2 Servicemen who came to repair the disconnected air handler in the attic did not wear gloves, shoe coverings or a mask."

"Very fast and efficient. Slipped on footies each time he entered the house."

"Because he was very complete and did his job."

"You guys have always been very through with the service of my AC. In Texas this is EXTREMELY important given the Texas Summers and Winters."

"Greg was very knowledgeable and well aware of all that needed to be done."

"Job performed professionally and efficiently."

"Very professional and on time."

"Great person to person relationship"

"Arrived over an hour late with no call. Spent a lot of time with someone he knew who was in a car behind his van."

"Courteous and professional"

"Didn't have filters to fit or A/C."

"Erasmo took the time to explain in detail what and why he was making the necessary repairs. This is not the 1st time he has come out. He is always very courteous, very proficient and very professional."

"Axel was very thurough and thoughtful."

"The guys came out and inspected and did a thorough job."

"Moe was very professional, very thorough, very friendly."

"Good explanation, good work"

"Smooth, quick, efficient and courteous."

"Very professional ."

"Professionalism displayed"

"Friendly and knowledgeable"

"Good service."

"Tech used cleaning agent on coils then rinsed them off. This cleaning action I haven't seen in prior service call."

"due to recent surgery, I can't talk very well. I would like to schedule my October appointment now. Please let me know by this email Thank you"

"Jason was very professional."

"The Technician was very Professional, Knowledgeable and Caring."

"Very nice young man, addressed all my concerns"

"The two gentlemen that did our service on Saturday were very late for our appt, fyi-but they were very good once they got here. Knowledgeable and courteous."

"Most knowledgeable service person weve ever had at our house."

"When called the number after hours , the agent answering my call was great and helpful. Told me he would get someone out the same evening. Advising the tech would call before arriving."

"He was very understanding and courtesy. He explain to me what all he did and what need attention later"

"Communication was great. on-site service was great, quick and easy visit, Everything was explained."

"Axel was thorough, efficient, and presented himself as a professional.."

"Left his brush in drive way and I backed over it with my car."

"Very professional"

"he is very professional Technician."

"Received the service I expected"

"Great Technician! Great Service!"

"all went well on time"

"Tech was very professional, completed task in high standard, supplied new lamp even if it took a trip to the shop with no hesitation, very friendly."

"Knowledgeable technician"

"He came in and did his service job with no theatrics to scare us into buying more than we needed. He discussed his findings and made adjustments that I was expecting and was on his way. Very nice guy and extremely competent."

"Did what was required"

"The service your company provides, Jason is the critical part, is always #1, exceptional and personal. Ill always use Calverly and will also request Jason. His sweet demeanor is very refreshing!"

"Arrived well after dark I'd thought for sure wouldn't make it. He'd been here before which helped. He'd read the service reports on this unit. Best of all he got it fixed."

"Very professional. Both technicians took their time."

"Tech did not change filters. He was late, not very pleasant, did not really do the normal checking and seemed in a hurry."

"Tech was here well within the scheduled time frame, completed inspections on indoor & outside units in a timely manner as well."

"all work was completed"

"Kyle was thorough and helpful and informative about options to handle my problem."

"Very professional, and knowledgeable of work."

"I like dealing with Miguel who has worked at our house before. He is very straightforward in providing information and is efficient in his work."

"The technician arrived when he said he would and completed the work in a timely fashion."

"moe was very professional ."

"Tech was friendly, efficient and explained what he did."

"Moe was terrific in keeping us informed about everything he was doing!!!!!"

"Tech was very mannerly and he did a great job"

"he seemed to know what he was doing, and took the time to answer questiond"

"Call me!"

"Always let me know when they are coming and when they are done. Friendly and courteous."

"Tech took the time and did a good job."

"Gary took his time cleaning our unit and telling me all things that needed to be done. He was a great communicator. Great Staff Member!"

"Prompt, friendly service."

"Very professional and dependable. Arrived on time and completed in a timely manner."

"Polite, thorough. Detailed review of service provide, future / pending issues."

"Explained in full the positive and negative results of the service. Was very thourough in checking the system and took photos of the area to show me while explaining the situation."

"They were very curious, nice, ansewer all my questions show me their work when finished and how to work it"

"Very professional with the time here at my home!"

"When you first meet them they are professional kind and courteous they listen these young men have impeccable character and Cory had installed items in my home before with CaverlyTheyre good people"

"IMMEDIATE SERVICE"

"great job"

"Very professional"

"Went over what he was doing and looking for, asked if I had questions"

"Cory and Billy were professional, polite and sensitive to my water heater needs. If I should ever need your service in the future I would first request them."

"The technician was on time and kept us informed throughout the process."

"I was really confused about the Air handler that was offered compared to what I wanted. I was offered the top of the line signature model when I wanted another model. I was told the model I wanted was discontinued even though it is listed on the Lennox website. How can you prove to me that is the case when the website lists it?"

"Alberto is so kind and professional. We love having him here and servicing our equipment. (This is a non-profit commercial account.)"

"Cornado came out and got my heat going and then discovered another problem and ordered the part and came back the next day and fixed that problem. Everything is working great. Thanks Corando."

"very helpful"

"Tech on time, very friendly and professional"

"Journeyman Plumber Corey Bayles (as well as his Trainee Billy) did such an excellent job during the service call for my non-working water heater. Both were well trained, courteous, kind to my pet, respectful to my house, wore cloth slippers and left the premises dry and immaculate. I was given the opportunity to inspect both elements as well as the considerable sludge from the drained water heater. Although I opted for repair instead of replacement, should it fail again I will have Service Experts replace this unit - if the service can be done by the same gentlemen."

"On time arrival, pleasant and courteous, very professional work"

"Guys are always helpful and friendly"

"Technician was late. Also, he failed to turn the gas to the furnace back on, necessitating a phone call to get a technician to return."

"Miguel was very courteous and informed me of some things that I didn['t know."

"Sergio, the technician was very professional and knowledgeable with questions I asked. I would request that he service are unit again."

"Kyle was very help with information about our questions we had"

"Miguel was very nice"

"Calverley honored our extended warranty in a very timely manner. Installer Miguel was prompt, courteous, respectful, and very proficient in installing the replacement coil and then triple checked to make sure everything was working properly. Very efficient and thorough with the task."

"Jason was very careful about tracking in mud. But more importantly he clearly explained every issue with out AC system and offered to do as much of the repairs as possible in today's visit, so as not to inconvenience us with multiple tech appointments. He was thorough, professional and friendly."

"Axel did a great job on scheduled maintenance. Professional, friendly and efficient."

"The two repairs men were very knowledgeable about answering all my questions & very pleasant men."

"polite, efficient and respectful"

"Solid service"

"I call responding at add of Tune Up for 79.00. NO TUNE UP WAS DONE. Instead it was a CONSULTATION!! I WAS EXPECTING A TUNE UP. THE TECH was a nice sweet person very knowledgeable. Not happy with the FALSE ADVERTISEMENT. Again NO TUNE UP WAS DONE FOR 79.00."

"Information was given, repairs were done on an outside in addition to the routine check-up. I was given updates as the inspections and improvements were made."

"The response and service was great - but the cost was too high considering it was 15 minutes of work and no materials or parts."

"The technician, Sergio, was the best weve ever had. He was so polite, took his time to answer all my questions, and did not seem rushed. He was very thorough. ?? He deserves recognition for his great work."

"Conrado provided excellent."

"Knowledgeable, efficient, polite"

"Conrad was efficient, and friendly"

"Technician did not wear booties. He did not return the AC to the setting as he found it. I noticed a red trouble light 2 days later, finally traced to the EM HEAT setting he had left it on. Bad thing, not to return settings to the user's choice as found. He did not have a new log sheet to record service visits to my home."

"He was very nice. Checked out the entire system. Figured out the problem and repaired it. He worked quickly and put everything back as it was."

"Sergio is a very good technician! I was very satisfied with Sergios service."

"This technician has served us before. He is very knowledgeable and completes the job in a timely manner. Very pleased with the service."

"Generator didn't work & programming on thermostat doesn't work properly"

"At times I feel like a sucker with you folks, you keep finding new things each time you come visit, but hey, it is what it is, and you people have done a good job for me,"

"Timely service. Explained ecerything"

"Great service and all questions answered. On time with on the way calls by Calverly. This is fantastic!!"

"I was able to get my new HVAC installed the next day. Everyone was so professional and kind."

"Good guys. Arrived on time and did a complete inspection."

"Both technicians were very informative and pleasant."

"There were two techs and they were on time, very polite and asked if I had any questions afterward. They did their work and left the area clean."

"Kyle was a total professional at his craft."

"Knew what to try and got it working"

"Tech was very professional and knowledgeable"

"1) Hour late showing up 2) Most technicians come in and put covers on their shoes, the technician just rolled around in the house 3) If I hadnt asked he would not have told me what he looked at or if everything was ok. If this was my first experience with Calverley, I definitely would not have asked them to come back."

"Josh was prompt, informative, neat, friendly, explained what he was checking and why. I felt confident that he knew shag he was doing."

"Tech arrived early and was courteous and professional"

"Moe was courteous, knowledgeable, and timely."

"Your guys diagnosed a failed blower unit and then left the system in Emergency Heat. This is unacceptable."

"Tech was on time, friendly and went out of his way to replace filter and a great tuneup."