Calverley Service Experts Reviews

"The price was unbeatable for the service rendered and the technician was very professional, polite, and courteous."

"The service was fine, once they arrived."

"Quickly identified the problem, had parts on truck to repair"

"Sergio was very thorough and professional."

"Ivan was prompt and thorough. He checked when I mentioned that we were provided clean filters yearly on our service plan and that we had been enrolled long enough to qualify. I appreciate the extra effort on his part and hope that a note has been made on our record."

"The issue with my A/C was found quickly and repaired."

"Sergio is good at what he does and understands the work done on it so far."

"Jake and Tim were knowledgeable, professional, personable and very customer servicer oriented. Not only did they do the work they came here to do but they replaced a ceiling fan chain that was too high for me to reach."

"He was extremely helpful and did a great job explaining everything."

"Great work and even better customer service"

"He was very polite and knowledgeable!"

"Tech friendly and professional, explained everything"

"The technician did good work but the price quotes for possible future work seemed quite unreasonable. $800.00 to run a new drain line and $450.00 for a drain pan replacement ($1250.00 total) seems way out of line. Long time customers like us should get a better deal then that. With my background as a construction project manager, I know about material and labor costs. I think a job like that should not exceed $500.00 for both the line & pan replacement."

"The technician was very thorough and professional, and explained everything to me."

"Sergio - was professional and polite. Explained what he did and brought forward some future items to consider."

"On time, friendly and knowledgeable."

"He was well familiar with the task and properly completed the task.."

"We have service contract and service is performed on schedule."

"Carlos did a good job. I did not give him 10 is because he did not call ahead before his arrival on his appointment."

"Very professional."

"Quick ,courteous, and know my needs"

"Quick and efficient with the tune up."

"Fast but thorough. Tim was very respectful to me & my home. Good explanation of work done. Very polite & professional."

"Oscar came in and went right to work. He kept me updated on his progress and provided me a detailed account of what he did and the furnaces condition."

"Ever since I started this service agreement, every time my system was serviced, my filter changed out by the tech because it was apart of the agreement. This time it wasnt. I was given the excuse thats not the normal filter tech changes out so no filter. Very disappointed.. it was something that was done before now this time it wasnt."

"Very polite and professional"

"The technician was on time, and he went right to work after I showed him where the units were located. He had to get his ladder from the truck to service the second unit. When he was finished, he completed the paperwork & then left. He was pleasant and efficient."

"Fixed my concern"

"They found the problem quickly."

"Kyle is friendly and knowledgable."

"Problem was faulty thermostat. Tim got a/c running again and next day got a replacement and returned next day (Sunday) and installed it."

"THE YOUNG MAN (TIM THAT LOOKS RIGHT TO ME) CAME IN AND WENT RIGHT TO WORK AND SEEMS TO CHECK IT ALL. MY ROBLEM WAS WHEN HE WENT OUT TO DO THE PAPERWORK, THAT TOOK LONGER THAN HIS INSPECTING OF THE FURNACE. TO ME THAT WAS UNNECESSARY!! EVEN THOUGH THIS SEEMS TO TAKE SO LONG, THE SERVICES PROVIDED ARE VERY GOOD AND MOST OF THE TIME I AM VERY SATISFIED!"

"Quick, pleasant service"

"Oscar was extremely professional and courteous. He provided excellent service and showed up promptly. Upon his exit he explained everything in great detail of what was provided. I recommended your services to family."

"Your technicians were polite, professional, skilled, and efficient. They also documented their work in photos and encouraged me to verify the work before they left."

"On time, professional, personable, well mannered"

"Service described was not provided: ducts were not closed off with vacuum starting at returns, no report on pressure within ducts, no info on ac flow balance within different rooms. Reason for cleaning from the attic given was 'vents were painted over' which was not accurate as professionals removed all vents before painting (may have been 1 in bathroom). Told any dirt coming from returns would be cleaned up. The one return was at the base of the attic ladder and would have been seen multiple times. Job takes 4-6 hours, finished in 2 1/2. Rep was kind and considerate but the job done was so different from description by supervisor that we were disappointed. If supervisor was incorrect in her description it might be a good idea to correct it. Also, no one called to schedule appt and we received a call at 7:30am that they were arriving at 8:00. Never had this problem before."

"He was knowledgeable and very nice and answered all of my questions"

"Informative. Friendly. Heroic."

"Very professional!"

"The service department went through 3 plumbers and the order for the tankless water heater we needed was not kept up with. Lost our in the winter storm and not replace till August 24. The quality lof the work was good once they finally arrive. scheduling was awful!!!"

"Oscar did awesome! I'm always blown away by the quality of customer service and work we receive and this was no exception. Oscar figured out our problem quickly and had us fixed in no time at all. Quality work from a quality tech!"

"Moe and his coworker, whos name escapes me, were very knowledgeable, friendly and professional."

"Three different technicians were at my house. The first was a maintenance check. All was good. The second a week and a half later said it wa fine that we needed to watch it. When it failed again the third told me the blower motor was burned out. I was withou cold for FIVE days. Were there no warning signs? Who tells a customer to just watch it?"

"They very kind and polite and very knowledgeable, they were also very professional. I was very please with their work."

"Very friendly and infomative"

"The tech was great. Calverey's prices are obscene. Charged me $700 to replace a thermostat that I could get a Lowes for $100. The house was getting hot and wife wanted it done. This is customer abuse. Won't use again."

"He was thorough and informative"

"MIGUEL WAS VERY THOROUGH."

"The people named above were very professional and efficient."

"Knowledgable, professional, nice personality, not pushy"

"Very un happy/ I yr old blower motor quit. Brought out a replacement and it was the wrong one. Next one did not have monitor on it so they had to get that. Took several hours. a 16,000 new air conditioner quit in one year. So much for quality."

"The employee was very helpful and went above and beyond, even cleaning and washing my ac unit without me asking. He was amazing!"

"I am sorry I forgot our techs name but he was awesome. They came out within hours of me calling in and fixed my problem fast."

"Mo was very professional and courteous. He diagnosed our AC problem quickly and the system has been working perfectly since his repair."

"All 3 of the techs, Moe, Tim and Orlando were courteous and well groomed. They all seemed very dependable."

"The technician, Oscar, did a very thorough check-up of my heating system. He was very professional. I was very pleased with his work. Thank you Oscar."

"Service was good. Oscar make the best of a bad situation where the blower motor and modual was not available at first."

"Tech was very friendly and informative of his evaluation of the equipment and the diagnosis of the issue."

"Tech was very personable. The time from my calling in to the arrive time was under 2 hrs. He listened to my description and solved the issue quickly."

"Quick response time."

"Sergio came at 10:00 am. The window was 8-10:00 am. Showed me what was wrong with thermostat."

"Very professional and friendly, always willing to answer questions."

"Carlos was very efficient, explained the problem and fixed it quickly. Very polite and pleasant to talk to."

"Both Cory and Oscar were very professional, and explained exactly the work to be done."

"Miguel did the inspection and advised us of a possible problem. He never tried a hard sell and just advised us of our options."

"Corey & his assistant were both very professional, capable, polite, & s till had a good sense of humor. :)"

"The tech was very helpful."

"Miguel did a great job diagnosing and explaining the issue with our AC."

"Tech called to inform me his ETA, and arrived when he said he would! He was friendly, professional and explained everything to me."

"Efficient, reliable, and provided written summary."

"Mo did an excellent jobs of identifying the problem and installing a new blower motor and wheel. Mo had shown high professionalism and integrity."

"Oscar, the technician who did the work, was VERY professional, and we were VERY pleased with his work. However, when we scheduled the appointment with the office the night our A/C failed, they office personnel set it up to send a technician, as soon as one became available, and gave an estimated time when he would be through with the job he was on. I waited up a few hours, and when I called the office back; they apologized, said there must have been a miscommunication, and he had not been scheduled to come, after all. Although they apologized, I had waited up half the night for no reason."

"Always on time, they do a wonderful job. Wonderful to know I can expect the best."

"Excellent service."

"Guys were all nice, answered all our questions, did good clean work, worked quickly. But there is nothing about spending $20,000+ that makes me feel "very" satisfied."

"We had an issue with one of our AC units Service Experts got with the manufactured and worked it out a very satisfactory solution. Very helpful to have such an organization fight on your behalf their customers. A+ on helping resolve our problem."

"Timely service and was very professional."

"Knew what he was doing"

"Timely, efficient, knowledgeable & pleasant young man."

"Corey is always professional and always helpful and explainations of situations make sense."

"My concern is that the defect in my units motor should have been spotted earlier on one of my service appointments"

"We replaced filters in May. He didnot bring the size we have."

"I have repeatedly requested that you do not send your heavy handed closers out to work me to sell me a new a/c system. This visit was a disgrace. Not only did they spend an hour to sell me a new a/c system, they bled off the freon making my system run warmer to try and close me. This is unconsciounable and disgusting. I am so angry I am weighing my options at this point."

"Short time install works perfect Little bit more expensive than others"

"Corey did his usual outstanding professional job. Very satisfied with his work."

"I was dissatified that I was not kept informed about timing to correct our problem but the service people were nice and kept us informed about what was going on."

"They were very professional and helpful. They would have a 10 if they had turned off the lights and heater they turned on upstairs."

"Technician was late and didn't call, consultant tried to upsale me. I now know that is what your company does."

"Very informative."

"Knowledgable, polite and best of all - they fixed the problem!"

"Guys were friendly, informative and knowledgeable about our units."

"Very efficient always and informative"

"On time, very thorough, friendly"

"Installers brought the wrong part, after waiting over a month, and then the actual install took longer than anticipated."

"Your tech was very courteous and efficient and told me exactly what he was doing while he was here."

"The technician Moe was very knowledgeable and was able to diagnose and fix the problem. He was very professional and nice."

"Very courteous and helpful."

"Technician was later than the specified appointment window and sales pitch (second person with manager) was extensive"

"five visits ...very happy...will retain if Axel is my tech"

"Like to think everything is good"

"Very professional technician"

"Anthony is great. He always lets me know when he's here and checks in before he leave. Always friendly and courteous."

"Sergio was very polite and professional. He answered all my questions and explained everything he was going to do step by step."

"Fast, professional, knowledgeable and courteous service and tech."

"We got a new system installed and both of these guys were great!! Very professional and cleaned up everything after the install!!! Great job!!!"

"Moe did an excellent job resolving the blower wheel issue that had come loose and was scraping. I appreciated the service he provided."

"Giovani was a pleasure to work with. He was very polite, professional, knowledgable, thorough and competent! It is an excellent representative for Calverly!"

"John and his crew were very prompt and knowledgable. They were able to come out twice in 2 weeks under very short notice and did a wonderful job. They not only fixed my AC but also made sure we understood what was going wrong and how to save costs for the future."

"Very good and answered my questions. Took time to make sure the thermostat was set at the temps I wanted it"

"on time, courteous, quick"

"After having a new a/c installed, it took 3 tries in less than 2 weeks to get it working correctly. It quit completely 2 times and I had to go soak up the water several times a day until yall could come fix it the last time. The technician was wonderful and worked very hard. Im not sure what the problem was but it seems to be working now. The technician and service manager came up with a way to rig it that seems to have worked. It was just frustrating to have a brand new a/c that you installed go out within 2 days of being installed."

"Did a great job"

"Friendly, efficient and arrived on time"

"The outside unit is less noisy, but the sound causing the request for service persists."

"All were very polite, professional and knew what they were doing."

"Friendly, efficient, explained the problem, informed of solution and delay of product shipping. Great guys"

"The gentlemen that came to our house were very polite and professional. They explained things in a way that was easy to understand. Please note, the answer to #2 regarding use of Calverley services is not a reflection on their work but that we have a company that we have worked with for many years and will continue to do so."

"Total scam prices to high already plan to tell me to buy a new unit. warranty only exp 3 weeks ago. Unsat your company is a rip off. The lexon is a 15 year to 20 unit not 10 years and 3 weeks. I never miss a service and you brought a sale rep to a repair job knowing you were going just tell to get a new unit. you company is a scam company instead of just cover the part and charging a fee for services IE 3 weeks out of warranty now when all 3 of my unit need to be replaced I will go to another company. VERY BAD VERY DISSATISFIED YOUR SHOULD NOT BE IN BUSINESS. I THINK YOUR TECH BROKE MY UNIT JUST GET THE SALE I CANT PROVE IT BUT IT WAS FINE WHEN SERVICE WAS DONE TWO MONTHS AGO. I HATE YOUR COMPANY"

"job well done"

"very nice technician. seemed to be very thorough, though i wouldn't know because i don't know a/c systems"

"Tech was very thorough and professional."

"My service tech went above and beyond cleaning out the lines in my house."

"My response is related to your after hours call service. Also, this service would not have been needed had the original tech done is done correctly."

"Kyle went the second mile and added a fitting to the overflow drain so it would accidentally get bumped out of the hole and drain on the ceiling."

"Your Tech. estimate cost for repairs will be about $11,000. To replace our new A/C unit (little over 1 year) reline (replace everything to the unit in the attic. Who in their right mind going to replace a new unit. We know we are going to be taken for a long ride. We are Seniors, my husband has a lung decease and need cold air, along with other conditions. Nothing was done. We called another company, and they helped. And advised us on what to do next and it wasn't going to cost $11,000 Thank you"

"He checked everything that he could o be sure the unit is working properly."

"Sergio, has always been very informative and helpful when asking questions."

"Very friendly knew what he was doing"

"The tech was Courteous Informative and direct"

"Prompt, courteous, fast and friendly."

"Service was scamme like"

"The technician was friendly. He did show the care ness for the job."

"The technicians who installed the two Honeywell dampers accidentally crossed or reversed the wires, causing our 3rd floor thermostat to control the 2nd floor, and vice versa, also causing the 2nd floor to cause heat to come out our bedroom and bathroom vents. We waited to call for service as we were traveling, and when a technician came out, he felt he had resolved the issue by simply resetting the controls, but the issue remained. When Oscar came, he understood the problem and quickly reasoned out the solution -- identifying the wires and attaching them correctly. In addition, he easily removed a program on the thermostat that others were unable to remove. He was GREAT."

"good job, helpful"

"did professional service"

"1. The service fee charged ($177) is astronomical and was not previously disclosed on the website when scheduling, in my confirmation emails, or in conversations with the technicians. 2. The technicians tried to sell me a new unit costing between $13,400 - $20,000, or replacing two parts for $7,400, while every other company who came to bid said the unit just needed a deep cleaning, quoting ~$1,000. Overall, I was very dissatisfied with your company's performance and strategy and will not use Calverley again and will let me network know of my review."

"The crew did a great job in listening to my problem and looking for why the problem happened."

"the tech reps were patient and solved the problem in a professional manner"

"Smooth easy and well explained"

"On time, repair done well."

"Was very well taken care of when things went wrong first time"

"Everyone that I dealt with was friendly and although the issue was not resolved on the first visit, Mo continued to follow up until it was resolved."

"The knowledge of Sergio your service provider."

"Service was fine but technician left or thermostat on a program and I didn't know how to get it back to manual. I left message for someone to call me but never heard from anyone. I finally got it back just by messing with it...very frustrating!"

"Oscar was polite, answered my questions satisfactorily, went about his work quietly and efficiently."

"Mo is outstanding, courteous, punctual,"

"Tech seemed to know what he was doing and was very helpful"

"Our Construction grade A/C unit lasted 16 years. We bought the most expensive, Lennox A/C because the salesman was pushing it & the Lennox was the best unit on the market, and we lasted 11 years!@#$%^&**((&^%$!!!!!"

"Very well spoken. Clean cut and professional appearance. Thoroughly explained the process and options of suggested sales for improvements and longevity of my ac system. UV system and capacitor (but couldn't afford any purchases at this time)."

"Friendly and professional"

"Honest opinions"

"Calverley service has been great! Its always nice to have technicians that are friendly, professional and knowledgeable take care of our heating and air conditioning systems."

"Arrived on time, very professional and courteous."

"Sergio was helpful and knowledgeable. I don't know anything about HVAC and I feel I'm in good hands with him."

"No one is perfect"

"Very courteous and professional. Communicated the problem and solution in easy understandable terms."

"Very efficient and courteous"

"Fixed the problem with the compressor that the earlier Calverley Service guy had messed up."

"Scheduling dropped the ball on a CONFIRMED service appointment time of 8-10. However, the techs were rescheduled for same day from 10-12am."

"I was charged $200 to flip a breaker."

"Impressive technician"

"Service is good. I do not like that a sales person or tech always tries to sell me something. I will strongly consider another company when my unit needs replaced."

"Moe's service was excellent as previously experienced. But Nile was pushy and aggressive about selling us a new unit. We view that as unnecessary at this point."

"Corey is cool"

"It was Axel first time to come here. I thought he did good. I communicated with him about what I knew needed to be done."

"Your technician was very thorough."

"Rolando was knowledgeable, professional and personable. Didn't mind answering questions and explaining things."

"The $595 dollar price for hooking up our new sink and garbage disposal was so much higher than the other quotes I got that I will never bother to call you guys again. In addition you tried to charge me a $99 fee after you told me over the phone that there would be no charge for a quote - which was crazy high!!!! WHy don't you ask a plumber when people call what the price is for that??? That would save the drive for you guys to peoples homes. Very poor - although your plumber was delightful and apologetic when he had to come back to my door about the mistaken $99 charge and was so kind as to help me call your office to get it taken off. He was a delight - sorry I am not sure about his name."

"The technician was on time, very courteous, and did a good job."

"He finished quickly but left a mess on the roof - boxes left and empty bags that ended up in the parking lot. And his notes on the paperwork left a lot to be desired. You can't tell by his notes what all he did. I have no idea if the work was all completed or not."

"Yet fixed the problem that should have men handled with our semiannual maintenance calls."

"Did not have part to fix my air handler."

"being honest"

"Very knowledgeable. Very professional"

"The technician was very professional. I was impressed with the service."

"Your tech did not wear his booties and he got mud all over our carpet"

"Because for the 1st time, the technician returned an item to where it had been b4 he moved it. In the past, the techs would forget to move stuff back to where it was"

"Staff always friendly, careful and efficient"

"The Heather unit didnt work after"

"Was told exactly what I needed to know. Kyle and his associate were very friendly and took care of the what needed to be done in a timely manner."

"He explained all he was doing and helped me decide on a course of action."

"He took his time, but not too much time."

"All they did was spray off the dirt on and around the unit. I could do that myself"

"fast, efficient response on a Friday evening"

"Oscar was very professional, polite, respectful and knowledgeable. Great job!"

"Oscar was great!"

"Both representatives were friendly, professional and did a great job explaining everything"

"Technician seemed to want to go to lunch more than do service call. I do not think he did a complete job although I can't prove it (seemed like a shorter-than-usual visit). When he drove away he left behind his tank of freon in my garage as well as his testing gauges outside by the A/C unit. Please do not send him back to my house or give him my name."

"my AC was working fine until the young man arrived and stated that we had a broken wire,"

"Friendly, efficient, knowledgeable"

"Arrived on time and did very professional work."

"Check the everything in came down in told me all about it"

"They told me how to fix my problem myself."

"He was running late and finally called at 5; he arrived at 5:30. I had the hose setup and ready to use. I politely asked him to remove the cover so that all the cottonwood seeds could be washed off the coils. He was finished in <20 minutes and I had to ask to wind my water hose backup. I gues I needed to ask him to turn the water off, but did inform him that the faucet handle was still leaking from the freeze because I hadn't replaced the washers yet. He left the water running and I went out in the rain to turn it off. I don't think he had time to pull the cover off and clean it. I could actually hose it off from the outside all by myself; no need to pay someone for that. He DID NOT bring replacement filters, so still waiting on that...."

"Technician was quick and efficient"

"Prompt and helpful service with great customer service."

"Very knowledgeable and seemed eager to answer any questions. Prompt with service and took care with cleaning."

"Very thorough in service and very personable to us."

"Tech was prompt, efficient, neat, polite"

"You didnt keep the appointment time two times this spring and didnt let me know until the last hour and then only when I called, not dependable,not good!"

"Professionalism and great explanation of how my service was conducted"

"Kept me informed as to arrival and job. Answered all my questions. Thank you sir."

"Great service technician"

"very professional and knowledgeable"

"Thorough and proactive."

"conrado was prompt, courteous and professional! Really enjoyed the service."

"I just wanted to commend the technicians Oscar and Jake who came to my home today. I have never had any terrible or rude servicemen come to my home, but Ive also never had any who were as outstandingly kind and accommodating as these two gentlemen were that it made me feel the need to send in feedback about them. Im a busy work-from-home mom of a 3-month-old and a 3-year-old so my days can be quite hectic, but these gentlemen made sure that they provided excellent service and without wanting me to get up much to direct them as I was busy tending to my baby. They were so nice & friendly and provided outstanding service, so I just thought that they should be recognized because their manners, friendliness, and understanding were really appreciated."

"Question - why do all the techs always check off attic insulation ratings, when no tech of yours has been in my attic in years. Question - why do they always check off carbon monoxide detectors checked, when they do not even know where they are."

"this is a stupid question unless the rating falls into very dissatisfied range. You're wasting my time."

"Very informative and great work!!!!!"

"He was polite and professional."

"technician in response to my comments concerning the thermostat spent several minutes setting and explaining how it works. The thermostat had never been properly set before. Now is is properly set and I am much happier with the AC system operation at a cheaper cost."

"Got to job immediately. Very courteous"

"Very satisfied with service provided."

"Oscar is great with people & professional & master at his craft. He always gives 100% customer satisfaction & goes the extra mile."

"The technician arrived on time, was friendly and competent, and completed the inspection quickly and efficiently."

"My appointment was 2-4 and the tech arrived about 5.20. I thought he did an excellent job."

"Next day replacement of units and complete clean-up when they left. No signs that they were ever here."

"Always on time. Courteous. Explain what they are going to do. Love the heads up call ahead of time."

"It was a Friday night and we came home from a family funeral to an 83- degree house. Two of your technicians were at my door within 2 hours and solved the problem right away. They were efficient and friendly. Two of your technicians were here to fix the problem within 2 hours."

"I did advise tech that last service call UV light was discovered not working. At that time pricing was given to replace @ $192.00. I purchased replacement for $27.00 and installed myself.and told him I was NOT happy that Calverly wanted to charge $192.00 for a 5 mi. repair. be advised had pricing been realistic Calverly would have gotten the job!"

"Sergio did a great job. Explained everything as he went."

"Work done as expected"

"Very respectful and thorough"

"Oscar was very respectful and answered all my questions as best he could. If he was not 100% sure he gave me advertising literature or pointed me in the right direction."

"time it took to complete service, and recommendations for a new air return. it seems like evry time a service rep comes out I receive different recommendations. the air return should have been brought up during the initial installation!"

"He was on time checked out the unit inside informed me about the uv lite being out without any pressure to purchase another lite."

"They checked my system and found it okay they arrived on time and took Covid precautions"

"All went well except that I had to ask again for the filter. There seems to be a moneymaking opportunity for the techs as some state no filter is included in the prepaid service, some replace for free, and some state the replacement filter must be purchased."

"Arrived timely, worked efficiently so I was able to leave to meet an appointment."

"As always, Calverley provides great customer service and care for their clients."

"Very through and very courteous technician!"

"Professional and knowledgeable"

"super job"

"Technician was very thorough and provided useful feedback."

"Corey and David were most professional. I was kept informed as to what the issue was and what needed to be done, in lawman's terms."

"Oscar answered the questions we posed."

"Super job"

"I give no 10 Conrado is the only tech in a least 5 years who brought a hose to hose down the condenser unit"

"Tech came in and took care of servicing the inside unit and outside unit in a timely manner."

"Oscar was very knowledgeable about the unit."

"Very polite & professional technician. Fast, efficient service. COVID compliance."

"Miguel communicated clearly and let us know the needs of our system."

"Technician was very knowledgeable Very polite."

"unit is working, they came to service it promptly, but I haven't got a receipt, which was supposed to be emailed."

"The technician was professional and courteous. He gave a thorough explanation of the air conditioners condition. Most helpful and prompt. I am sure he is a most valued employee."

"1. Scheduled confirmed time was 10 __12 via online. Received a telephone confirmation time of 8:00 am."

"Work completed as planned. All work and results explained."

"They were both very nice and professional. Cleaned up nicely when finished with work."

"professional,courteous,prompt & very east to converse with."

"Very informative and attention to detail."

"He was good However my heater is not coming for some reason. it is on auto."

"KNOWLEDGEABLE"

"Oscar, the technician, did everything I requested along with the usual maintenance."

"He didn't tell me he changed the day until the day he was due!"

"Technician was very professional and thorough"

"The individuals sent to our home performed work without quoting a price and then tried to collect payment. They also suggested costly repairs without being able to articulate or diagnose the problem. It was clear that salesmen were sent to our home instead of technicians."

"Sergio is always straight up with me and keeps my system running smooth."

"The technician was very nice and keep his mask on and distanced from us. he explained what needed to be done and then explained what he had done and why. No problems with him or the service."

"Technician was courteous, knowledgeable, and friendly. I was told I'd be called about 30 minutes before his arrival, but I wasn't. This call would have helped me prepare, such as get out my new mask, secure my dog, and get the access to the attic prepared. This is something you need to reinforce with your technicians. People would appreciate a warning call, especially since I was told I'd receive one."