Calverley Service Experts Reviews

"Emergency response was excellent and Romeo was very knowledgeable about solving the blocked drain of my A/C system."

"Quick, professional, persistent, friendly"

"Always friendly, respectful and efficient"

"professional Staff Member"

"Sam explained everything and did a great job."

"On time and very polite"

"Erik arrived early and on time and completed his work in a timely manner without interfering with our daily routine."

"Very professional"

"It took 11 days to get my AC up and running again but was finally done. Calverley went the second mile to get it done even to replacing unit giving so much trouble. Thank you."

"The service man was very nice with the knowledge of his job."

"Tech notified me ahead of service and arrived within estimated window. Service was performed efficiently and explained."

"Technician was polite and took care of what needed to be done. Thanks"

"The technicians were very professional and quick."

"Sean did a great job Really knowledgeable Answered all our questions Would not mind having him every time"

"Sam did a great job and was very professional"

"Jeromy was thorough, efficient, & friendly. He told me everything he was doing & was very courteous."

"unhappy with the failure to inform that the filter changes would no longer be covered under the service plan before the poor tech had to share the bad news. should be done at the time of scheduling at the very least to allow time to plan for self purchased filters."

"Natasha was a very thorough and thoughtful technician."

"Always thorough and friendly"

"Friendly and knowledgeable people."

"Maintenance Tech was extremely knowledgeable and courteous. She represented excellence in maintenance and customer service!"

"Roman was very professional he did a great job explaining all he did for today's service. He does have one main flaw, he's a darn NY Giant fan !"

"Sean found the problem and fixed it quickly. He was very pleasant and we enjoyed meeting him"

"Came on time very professional very nice !!"

"Very professional."

"My experience so far has been outstanding."

"Sean was very friendly and informative. Unfortunately, in order to fix the AC unit the only option was to buy a new one, which would cost around 15K with you. He said he would send an email that documented what was looked at/done but I have yet to receive the email. We also purchased a monthly plan with you all and I have yet to receive any calls to schedule checkups that are offered as part of the plan."

"We've always used you in the past and your service is always top notch."

"How can I tell you how satisfied I am when I am going on 10 days without air conditioning. You haven't even touched the problem as far as I can tell."

"Tech was very professional"

"Provided prompt and efficient service"

"did not solve problem; but was courteous. I will have a new water heater installed Monday because of continuous problems . . ."

"There was no service. The Technician did not arrive within the 4 hour window scheduled"

"Techs were all professional and on time."

"Upfront about cost and work. Communicated well. Feel confident in companies integrity."

"Very satisfied with the service provided. Was expecting to receive a copy of the pipeline video, but using a phone camera to Record was very low quality. Did not receive any videos. Thought the fee for the services performed was high."

"techs were quick and efficient and friendly ."

"I have not received a recite."

"He did a thorough job it seems..showed me the photos. but did not sende them i think."

"We would like it if you did not send a 375 pound 9(approx.) man to walk around in out attic checking our equipment. I heard the ceiling creaking and was afraid of cracks."

"Benji was friendly and professional. He fixed the problem quickly and informed us what the problem was."

"Late Friday, 09/08/2023 my home air conditioner stopped blowing cold air. After calling and being dismissed from an AC Company I had a maintenance contract with, I called Calverley. I was scheduled for 12-4 PM the next day, but was moved, with my consent, to 4-9 PM because of a very busy repair schedule. I frequently called Karley Simmons/Customer Service for updates. Karley was always friendly, professional, and honest. Karley went above my expectations when she found and emailed me Maintenance Membership Plan information. Sam Hernandez/AC Technician was friendly, professional, and honest, explaining how he was troubleshooting the AC System. Quickly finding issue, Sam gave me options for part replacement. After discussing maintenance membership options, I purchased the Member Plus annual maintenance plan. Although having my home swelter in hot Texas temperatures for a day was uncomfortable, I can honestly say the repair and service saved the day. I highly recommend Calverley."

"Because i feel at ease with Calverley having been a regular customer for many years.Would not use anyone else!!!!! Calverley rocks!!!!!!"

"Tech was very courteous and efficient."

"Very nice guy. He was thorough and fast. Gave me a recommendation to change my AC filter more than just Calverley appointments which I will do."

"They did excellent work, just wish we had better options for the washing machine drain."

"Friendly and informative..thanks"

"Kayley Simmons (?)/Customer Service called several times to check on status updates of weekend repair response. Very professional and helpful. Samuel Hernandez/Technician was Very professional, helpful, and explained what was taking place"

"He was very thorough and when I asked about maintenance notice in thermostat he fixed it."

"Great service, great personality!"

"Quickly solved issue, Sam very good tech"

"I called at 5:20 p.m. on the hottest day of the year - my a/c had stopped. This has happened several times all summer. The customer service lady was very nice and explained that no one could come to my house until 8-12 this morning. I understood - so was put on schedule. However, at 2:30 a.m. my a/c came back on so I called and cancelled the service visit."

"It took 9 visits by Calverley over the course of 10 days before the issues with my AC were finally resolved (at least they appear to be). Visit 1) Told us there was a leak in the inside coil and it needed to be replaced (at over $4K), and they refilled the refrigerant; 2) Returned the next day to refill the refrigerant; 3) Pictures of the coil needed because the pictures from Saturday weren't good enough, and they were 45 minutes late making me late for work; 4) Installed the new coil; 5) Back that evening because AC system shut down because the condensation line wasn't installed correctly - no negative pressure(?); 6) Next day refilled the refrigerant; 7) Two days later refilled the refrigerant, no leak detected; 8) Found an obvious leak in the coil in the outside unit (hole visible with the necked eye) and repaired; 9) unit shut down because the condensation line still wasn't installed correctly - not enough slope for the water to flow downhill. Throughout this process, if I ever called the main number I'd either get conflicting information or it wasn't clear what was going on, especially determining if the coil was available or not. I eventually stopped calling the main number and just worked with Yolanda who was great. Every time a tech came out it felt like we were starting from scratch, especially since it was a different person every time (I do understand there were weekends and holidays involved that affected that). It didn't feel like anybody had any real ownership of the issue to ensure that it was actually resolved. Nobody ever called to check to see if the problems were fixed - it feels like after 9 visits maybe somebody would check in just to make sure. And overall, I'm not convinced that the problem was really with the inside coil that cost $4k to replace, considering there was a very clear leak in the outside coil. It is entirely possible there were two leaks in different places, but that seems quite the coincidence. Overall a very disappointing experience and very different than the other times I've worked with Calverley."

"Excellent service as always"

"Jeremy explain alot and helped with everything he could."

"very efficient and professional. Arrived on time and were quick to pinpoint problem and repair."

"Erik was very efficent and polite. Explained everything service he performed."

"I think it's because they said I had a leak in my inside coil, and I didn't think it had been five years since my air conditioner was installed I'm having a problem finding my paperwork right now. And they told me that they replaced the inside unit for $8,000. I guess I just thought they would have that information with them since y'all installed the unit. But I never saw that."

"I spoke with at least 10 different companies before finding Calverley and they were by far the most helpful and caring. Sam was absolutely amazing!"

"Joshua and his helper did a great job in providing us with our first maintenance on our new Lennox heat pump after I noticed that the filter lights had been activated on our thermostat. Everything checked out great but opened my eyes to the amount of dirt that was on the coils of the outdoor unit. This was rectified by Joshua in a timely manner."

"Very efficient and friendly"

"The guys were here got to work and was done before I knew it. Awesome work!"

"Knowledgeable, Informative, Professional ."

"Quick and efficient"

"great service vary professional"

"Robert was very efficient and found the problem right away. He had the part needed and got the air conditioning running again. Also, having such good service on a holiday was very much appreciated."

"I always get good service from the Calverley techs."

"Very pleased with service"

"Technician was friendly and efficient."

"Technicians were polite, excellent personal appearance, explained in detail necessary repairs and costs."

"On time, very curteous, kept me informed."

"Sam was great. The sales person (Yolonda?) was not. The price of $700/lb of r22 is ridiculous as is the price for an entire system replacement of over $18k. I found r22 online for less than $100/lb. Also, your competitor provided an entire system replacement for $10k."

"Friendly and fully explained everything"

"Thorough check and full explanations provided."

"Roman handled the service call with promptness and courtesy. He answered all questions that I had."

"The company did a detailed job and took care of the needs of our unit as it needed drain redone so that it worked better and the unit outside with all the grime it had collected during this hot weather we have had."

"Professional services"

"I put a 9 because the guys didn't have covers over their shoes when coming into the house. Other than that the work was great."

"The technician was very patient, professional and knowledgeable. The AC part was replaced and the unit is working good at this time. We are very satisfied with the service provided by this company."

"Roman was amazing and explained what he was doing every step of the way."

"We were given install of new coils, but changed to new outside unit. When we were called on updates, we kept getting different answers. We never knew for sure what was going on. I know there were other people with problems, but other than that it took so long, I'm happy now."

"Natasha impressed me as being knowledgeable and professional in the performance of her job She had a good attitude and was a pleasure to have in home."

"Great service tech !!"

"The issue we had was only temporarily fixed by tech. A day or two later, after a brief rain shower, the ac went out again. I dont think the tech did all the necessary upgrades the first time, causing the outage again. We are satisfied with the service received on second visit. It seemed like a lot of additional input from technicians or manager helped to resolve the issues. I dont think the tech was aware of the necessary repairs to be made the first time."

"You never fixed the problem and after several trips out your only conclusion was the builder put in a bad system. Another company came out and resolved the issue in 1 day. You guys came out 6 times and after $4,000 I still had a non functioning AC"

"He took the time to explain everything to Me"

"They explained thoroughly what they were doing and checking. Very helpful."

"The tech was fast, efficient, knowledgeable & polite."

"Natasha was prompt, organized, explained everything clearly and was professional throughout the process."

"Excellent service from Natasha-friendly and professional. She explained everything regarding the status of our heat pump system."

"This is a house that has not been actively lived in and it was a challenge to do all the work. Jeremy had to work on one of the hottest days in a hot attic and with sharp thorns growing everywhere. He was a trooper and totally professional."

"The technician arrived on time and performed his work both inside and outside our home to our satisfaction."

"Nobody came. They were gonna charge $84??"

"Josh was wonderful!! He didnt try to get sell us anything. Will ask for him every time."

"Chris did a great job"

"The service techs did a great on installing the new vents. They made sure everything was cleaned up when they left."

"Roman did an excellent job. He was polite, personable and thorough. Found the problem and repaired it efficiently."

"Sam explained all that he found in detail."

"Josh called ahead gave ETA. He performed the tune-up as expected and explained the procedure."

"Tim explained everything he was doing and why and what I needed to look out for in the future."

"Diagnosed problem quickly. Got system compressor to work on low speed until compressor replacement on Monday."

"Everything is working well after service."

"When the person called to make the time for the new install she said Wednesday I said no that was on Monday. I am 70 years old with some health problems, They came out Tuesday."

"Robert and Colin are true professionals and are experts in their field. They took the time to check everything inside and outside. They did their best to get our AC unit to blow cooler air and they successfully did this. They were both so nice and explained everything they were doing and made helpful suggestions. I only want Robert & Colin to service my A/C from here on. They are simple the BEST!"

"Tim did a great job in communicating by calling me before he arrived. He listened to me about the issue I had with our newly installed unit. He did some calculations in regards to air input to the unit and determined that we were 300cfm deficient and made arrangements for another tech to come the next day to correct at no cost to me."

"Price was to high. I felt like they were Gouging my daughter."

"The tech arrive on time after notifying me he was in route. He was very courteous, knowledgeable and efficient in completing the repairs and ordering the necessary parts."

"Very friendly, professional & prompt response to my call."

"Very fast response"

"Stayed until customer was satisfied"

"We had two TXU accounts, one at our rental house, one at our new home. When called by you, I told them we had moved, no longer had the rental. Asked if they could schedule the new home. I was told that account would be recognized and I would ultimately get a call which I did 2 weeks later. I set up the appointment for the new home. You went to the rental for an unknown reason. Your tech called, said he would call dispatch and let me know. No one called. We wasted the day waiting for you. You are unreliable, why should I ever trust you?"

"Honest. Prompt efficient"

"Unit not fixed"

"Shows knowledge, up front about what is needed and the time/cost it may take. Good, professional demeanor."

"Timely response, friendly and courteous technician."

"I receive quality service every time"

"courtesy, friendly, considerate, informative, helpful"

"Mr Carlos was very professional"

"As usual, the technician was on time and greeted me warmly. He checked the inside unit, chided me for a dirty filter (deserved) and said everything checked out. Then they checked the outside unit and discussed a soon to be needed repair. Thankfully, I was not pressed to take care of it Today! Sean was friendly, efficient, and professional."

"He came out the same evening I called and worked until he fixed the problem. He was friendly and professional even in this heat after working a very long day."

"Great friendly & efficient service"

"Appreciated the good cleaning job on the outside A/C unit and the replacing of the condenser."

"the work was o k the price was a little steep"

"Sales consultant was supposed to check on adding ductwork to dining room as temp in house is uneven (cold on one end and warm on the far end). We never heard back."

"He knew what he was doing."

"Found coolant leak quickly, easily, charged me just for a fault find not a leak search because it went so esily."

"Outstanding service"

"Did a great job and nice and quick."

"Joe and Carlos explained what was needed and quickly did the job"

"Showed up during prescribed time. Assessed the problem and went right to work fixing same. Did a great job."

"Technician Tim Gray correct all issues!"

"Samuel came out and reset our thermostat for us."

"excellent service and on time"

"Tech called ahead to let me know arrival time and kept me up to date about what was going on."

"On time, called first, friendly, efficient."

"Daniel, worked very hard in very hot weather"

"He remembered coming to my house before , and I is a great guy."

"Tech was able to come earlier in the day."

"Service was fast and efficient!"

"Robert did a very good job."

"This would be the 4th occasion where another company failed to follow through with service for myself, friend, or family and Calverley steps up promptly or immediately."

"Jeromy did a great job! I would like for someone from the corporate office to contact me. Regarding the reason that Jeromy had to come to my house. 817.401.2921. These scores are not directed at Jeromy, but the reason he had to come."

"Arrived on time. Performed the service that I expected and went out of their way to obtain the part that was needed to complete the repair."

"Punctual & efficient"

"The technician is always on time and courteous"

"Tim was very helpful & friendly."

"Prompt response, efficient repair."

"Great people and great service!"

"We have u7sed your service for about 20 years. All of your techs have been good however the one who came yesterday afternoon was the best. He identified the problem with 30 seconds."

"Liked her friendly and professional demeanor."

"The tech employee was very good and explained everything"

"Miguel was prompt, courteous and friendly, was careful and worked very fast."

"Your rep was a no show. I waited two hours for his arrival after he said he was 40 minutes away. I hope he wasnt in a horrific automobile collision and had to get airlifted to an emergency room. Hopefully hes just inconsiderate and unprofessional and is spending his day picking low hanging fruit. I first used your service in the early 80s in Arlington. Now I guess youre so big and awesome that your old customers dont matter much."

"The service was very prompt - within a couple of hours of my call. The technician was capable and courteous, and found and solved the problem quickly and effectively. The cost was reasonable."

"Problem was accurately diagnosed and explained."

"Robert was amazing! He was able to diagnose our AC issue and solve it for us in a timely manner. He was also super friendly, professional, and someone we felt comfortable having in our house. 10/10 experience for us! If we ever need Calverley services again we'll be sure to ask for Robert. Robert, if you ever see this, thank you so much for your thoughtfulness and expertise in fixing our AC issue!"

"Natasha was prompt and completed the work very quickly. She also locked my gate when she left which was very thoughtful."

"The technician was prompt, knew her job and performed her job in a professional and timely manner."

"Diagnosing issue and repairing it!"

"Sam was very polite. He explained things in detail."

"I was very pleased by the quick response. Because of the horribly hot weather, I was prepared to wait several days just to get my original air conditioner looked at. Instead, the technicians arrived the same day. They installed the new unit very quickly, as well."

"Showed up on time. Explained what they were replacing. Very efficient and professional."

"The prices quoted were shocking !"

"Your agent was most helpful, answering all of my questions. I was impressed that he was able to arrive "same-day." He was friendly, patient, and worked quickly to diagnose the problem. He had the necessary equipment to fix it on the spot."

"Tim was great!!"

"Prompt competent polite"

"Always quick to respond. Don't have to leave a recorded message when you call for service, there is a CSR to answer the phone."

"Tech. Did not show up. I had to call to find out needed to reschedule."

"Service was quick and everything went well except for the outside hose valve being left on when water pressure was restored. The water ran all day (7 hours) before it was noticed and I had to turn it off."

"Courtesy, professional"

"Efficiency and professionalism"

"You were great. I just got it done quicker"

"Quick response to my request for service and no extra fees charged for the weekend."

"Are we talking about the service today/7Aug? The technician today was polite, professional and knowledgeable. My technician was respectful and was so sweet. He is an asset to your company. He is the reason I will stay with Calverley."

"Always happy to have your team check up on our unit to make sure it is working efficiently and advise if there are issues"

"The technician and Yolanda went above and beyond in ensuring that our AC unit was reviewed, serviced and would perform better moving forward. In the staggering 107 heat of the day, they still spent a good deal of time checking all aspects of our units and explaining what they completed to us. I was extremely impressed by their exceptional customer service and professionalism."

"They were very responsive and got it done fast !!!"

"Your technicians are always so courteous and nice and work hard to find solutions to my hvac issues. Plus they try to get here FAST!"

"He knew what he was doing. And was very resp"

"He was very helpful and honest."

"Called for service late last nite Service tech arrived at 11:30 AM the next day"

"Very thorough and worked quickly"

"Tech was great and quick with maintenance. No issues."

"Sam and Josh were very professional and knowledgeable."

"Mark was awesome. He reprogrammed the water softener to run more efficient and help adjust pressure tank."

"The technicians were very courteous. The problem with my Lennox unit has been frustrating. The tech advised me today that Lennox had failed to alert Calverley of a defective part... so this could be blamed on Lennox for sure. Part has been ordered and once installed, I am hoping this will solve the problem!"

"Matthew was great! He was respectful and helpful. Even though he could not fix the issue we were having because it was an A/C problem not a plumbing problem. He referred us to the A/C department and even scheduled the appointment for the next day."

"quick and efficient installation of the new coil"

"Not who I ask for and didn't even call before arriving."

"Excellent service! Quick & courteous"

"Great customer service and explained the situation that was going on with my unit and was able to answer any questions that I asked."

"Joe as a plumber, did very good job. Even the water leaking was bad and continued. He wanted not giving up the checking. He also recommended a helpful restoration Co. to continue the repair job. He is a very trustworthy plumber."

"Called Saturday evening for plumber to fix a leak that had required me to turn off water to the house. Sunday the plumbing service manager came but only my assessment of my repair and without restoring my water, told me that the repairman would be here Monday am to make the repair leaving me without water an additional day."

"Did a great job thank you"

"Knowledgeable and courteous people"

"Excellent service from a well professional who did a great job"

"My appointment is at 4pm and the worker showed up at 11:55am. I am not home and I set that time because I knew I wouldnt be there. In the future if they need to come earlier please call first."

"Nobody showed up!!!"

"Aaron was great and he taught me some things about my system. He showed me some things that I wasn't happy with such as my outside system never being cleaned but I was glad he showed me. My problem with that is your company came out here twice and has never shown me the system. Aaron said it is supposed to be cleaned 2 times a year I was wondering why it wasn't cleaned the first two times your company came out. We have two systems so why was one cleaned and the other one not."

"Outrageous estimate for a condensation drain problem ($2,300.00) excluding wall repair! Drain was installed by Calvalry!"

"Very informative and through!"

"Very impressed how fast the problem could be fixed, thank you! And Robert was extremely helpful but most importantly honest and that is why Calverley will always be my go-to. Thank you Robert!"

"Did you all even come out to my residence? If so, when?"

"professional"

"Friendly and informative"

"Prompt response, checked thermostat and AC system and found breaker tripped."

"informative personable. seemed knowledgable. clean. diagnosed problem right away and fixed it!"

"On time and efficient"

"initial service call and installation of new unit were prompt. quality of equipment is good"

"Friendly, efficient service!"

"Natasha was courteous and efficient, and discovered an issue that will be addressed by a superviser in the morning! Our new HVAC system is functioning quite well, and we are very pleased with our Advantage Plan."

"Crew was efficient and courteous in extremely hot conditions, which I very much appreciated."

"Ive been with Calverley for around 25 years. Almost always Great service."

"Both Athens and Regan were very knowledgeable and hard working. They were extremely nice and well mannered."

"Tried to sell us services that we didnt need."

"I am a long time customer and have always felt the level of expertise of your staff is excellent - plus great customer service demeanor when I have called or had a technician in my home to take care of my hvac issues. And go over and beyond to quickly resolve the problem!"

"I was told to purchase $3,400 to $3,500 of refrigerant or spend $8,000 for a new unit or never have Air Conditioning again. It was a con job to sell newer equipment."

"Quick response to my HVAC issues."

"Even with the extreme heat (108) remained pleasant and professional."

"John Paul was great"

"Timely and efficient. Thank you."

"They took their time, and addressed all of my concerns, outstanding customer service."

"Efficient, friendly, and professional service."

"Technicians were very courtesy and professional , completed the job in a timely manner."

"Came promptly and replaced our unit, workers were great, I hated That it was so hot."

"Quick and efficient"

"During inspection for new AC unit, workers damaged/broke pull down ladder/steps and haven got date/time to repair."

"Been a customer for a long time and very pleased with the service."

"We had a leak and needed same day service and they came and did what was needed quickly and were very courteous and helpful."

"I've been using Calverley since 2008. It's been mostly a positive experience with few negative interactions during that time. The people I dealt with this last time - Collin, Carlos (the one I like not the one I don't), TJ and Benji - were really great. They were polite, informative and easy to work with."

"Technician didn't have the filter that was needed for my unit."

"Very informative and professional"

"Very informative and professional"

"Once again calverley service experts to the rescue. I accidentally called Trevor who sold me the AC unit. He quickly took care of adding me to the service call list."

"Prompt, courteous tech. Knowledgeable and willing to answer any questions, make suggestions. Overall, a great job."

"Benji was effective and patient in helping me to understand. Our unit is wearing out and we would like to talk with someone regarding our options."

"Technician and associate were very polite. Had issues with scheduling. No reply to online schedule request. I called and scheduled a time and date but technician did not show. Rescheduled, technician showed later than expected but followed schedule he was given."

"Quick response. Helpful."

"Weve used Calverley for several years. They are very responsive when we call and Sam is very knowledgeable and respectful. I would highly recommend Calverley ."

"Quickly responded to my AC code 434 failure and got it up and running. Than you!!!"

"Timely and efficient"

"I have been doing business with Calverley since before you became a part of Service Experts. In that time Shawn is hands down the most knowledgeable and professional technician than has ever been in my house. As a retired Systems Engineer and Program Manager I feel confident that i am qualified to make that assessment."

"The technicians were receptive to listening to what my issue was, assessed and completed their task in a timely manner, gave me a discount, and explained their services to me in detail."

"THEY WERE ON TIME AND KEPT US INFORMED EVERY STEP OF THE WAY"

"Arranged for (and confirmed) first appoitment of the day. Received a call after 11:00AM that technician was "on his way" but to late for me to make my doctor's appointment. Very disappointing."

"Very cordial, communicative, and efficient."

"Great!"

"Our tech was thorough and took time to answer our questions."

"Your company came the same day we needed service!"

"Tim is an excellent technician and met all my needs on this visit."

"They came and installed new water tank less than 24 hours"

"They were helpful with their explanations."

"1. First thing he said was he didnt carry the parts on his truck 2. Instead of giving me a quote on how much to fix it, he added up all kinds of service plans saying he would remove toilet and give me a new seal I called to get a toilet fixed, not a cost of almost $500 plus $99 trip charge to replace tank guts. 3. He said he would send me another email quote to order parts and FIX the running toilet. Never got an email from them. I may be close to 75 years old, but I dont appreciate someone trying to take advantage of me with his fast talking sales pitch. I want my trip charge back!!! He did nothing! What a racket you service is!!!"

"The unit was not installed properly. I had to have someone else come in & reinstall it for an additional charge."

"Sean is an excellent technician!! James was very nice!"

"joe, did a great job, knowledgeable and got the job done, very happy with calling Calverley"

"Excellent customer service. They told me the truth and gave me options. And they gave me full explanations."

"Was quick and thorough in checking over the unit"