Calverley Service Experts Reviews

"Very professional. Answered all my questions."

"Technicians were very polite , professional, and knowlegable"

"Rep came in and took care of business. Only had to show him where the units were and the panels and he took care of the rest."

"Lid over shower appears to not be tightly secured. Could you send tech back out to secure this? I also noticed a dent in edge of the lid."

"Went over everything in detail."

"Oscar was on-time, worked efficiently and had repairs done well"

"The technicians were very professional and courteous."

"The situation wasn't solved, and he didn't have the right tools to figure out the problem"

"The technician was friendly, professional, and quick."

"Work began on time and the job was professionally completed. I was also very impressed with the cleanup. (Had to use previous job code to submit this review)"

"Techs were courteous, efficient, and on time."

"They arrived both the plumber and hvac tech at same time and both worked very efficiently and explained everything. Enjoyed speaking with Sergio, Jim and Jake."

"Customer service"

"Your Service Expert was very knowledgeable and very helpful."

"CAN NOT GET ANYONE TO RETURN CALLS ABOUT SERVICE AND DUCT CLEANING"

"Your tech did an excellent job of identifying the problem and gave me options on how to solve it"

"Tech was polite and completed his review and asked if I had any questions before he left."

"Forgot to replace system filters"

"Arrived promptly and fixed the problem."

"Technician was thorough, friendly and informative"

"It took 5 trips, but the problem was finally isolated & unit replaced"

"Tech was articulate in explaining the system's good points and potential needs for future maintenance and parts. Very competent."

"Tim is very professional & did an outstanding job taking care of our HVAC system, providing technical info & money-saving tips. Hes a clear example for others to follow. Thanks again!"

"Technician was prompt and efficient"

"It took a couple of days to get the part, but I was kept informed along the way."

"Professional, friendly, quality service, plus great results. The staff went above and beyond to help us."

"Called first thing in the morning, was able to get service on the same day and even had a follow-up call that the tech was available earlier than scheduled so didn't have to wait as long"

"The tech that came out was very thorough and also very friendly."

"Day 4 & I still do not have a quote to replace my furnace."

"Clint was knowledgeable, articulate and professional. He knew what had to be done and explained the process well in a very professional manner. I have future work that needs to be done and I hope your scheduling will allow him to be our contact."

"Prompt, informative efficient."

"Very organized other than telephone efficiency. Its a pain to contact you when we have several properties covered. But the service is great on site and Joe has provided excellent customer service. Above & beyond"

"the service found the leak that 3 other service techs could not locate and it they had said it was going to cost a lot more money. We would rather this service tech do all of our future services."

"He explained every step, was professional and quick"

"Miguel was awesome.."

"Tech was knowledgeable, courteous, and explained what he was doing and looking for in detail."

"I was told a manager would call me yesterday. I have not received a call back as of now."

"Appreciate the same day service!!!! Appreciate calls yo keep us updated on when service would arrive."

"Tech were wonderfully but the call center personnel needs to be inform of covid policy. I called 3 times and all 3 times stated someone would get back with me. Also, after speaking with Jake from sales no one from your call center provided Jake with my covid status. Bad communication."

"On time, respectful, thorough visit"

"efficient & knowledgeable"

"Chris and Zack did a good job cleaning our duct work"

"You sent a service tech AND a sales person. The tech said the unit could leak carbon monoxide, the heater had not been run in 2 weeks. The sales lady said she had a sensitive nose and through her covid mask could detect carbon monoxide in the air. Carbon monoxide has NO SMELL. We have used Calverley for over 25 years and have always been happy with the tech. The sales lady is the source of our dissatisfaction. We have had both units replaced by another company, with name brand units, at half the amount of the sales lady's rough estimate."

"Technician, Miguel, actually went back to your shop to bring me new log sheets to place on my unit. I know you keep detailed electronic records - but I like to see the service dates and technicians listed on my unit. Have been asking for these for 3 checkups, over 1 1/2 years! Thank you Miguel (and supervisor)."

"Technician's are always very nice and informative and leave a detailed report."

"I am still waiting for weeks now for Plumbing Estimates to repair broken pipes beneath my home"

"Mark the plumber was fantastic. Repaired problem saving us lots & lots of money having us up and running in a timely manner. Thank God for him. He saw the problem knowing he could fix what we had without replacement. So thankful for that. We have used Service Experts for many years. We trust every time we call we are going to be professionally serviced. Have not let us down. Joe who answered all my calls was great also. Very helpful and patient with a very frustrated customer on the phone. Thank you for your company and professionalism."

"Technician arrived within 20 minutes of our call, diagnosed the problem and made repairs in less than an hour."

"OK, JUST WAITING ON MY PART FOR MY HEATER AND INSTALLED THANK YOU JERRY."

"Oscar was friendly, courteous, and answered all my questions."

"They always do a great service, but this one was better than ever. He wore shoes cover to enter my house which none of the other technicians had done it before. It was really appreciated from us."

"Very professional"

"Came out on time and the team communicated well between themselves."

"Our service technician Tim G. was great!! He explained the issues that he found during our check-up so that we understood. He located the parts and had us up and running ."

"Tim Gray did an excellent job of checking my system fully and explaining my system needs to me. He also went above and beyond to fully check my system and to explain what my options were. Additionally, he is also an excellent trainer. The sales consultant had promised to give me a call ahead of the visit, but had a medical dental appointment that had to be scheduled immediately for a child who had been injured in a fall - having had that experience before I understood completely. I was notified during the visit another technician would be coming to receive training. It was just a bit much because I have pets that had to be accommodated during the visit. I was expecting 2 people and got 3 ... but I know good service requires that employees are able to receive needed training."

"Wonderful technician"

"Friendly easy to do business with"

"Outstanding job"

"One of the toilets worked on now rocks and needs to be corrected."

"Friendly, fast, thorough."

"You came out twice to fix an issue, each time you came out, the problem got worse. I ended up using another plumber to fix the issue. The kicker is they charged me nearly half what you did!"

"The technician was courteous, provided written notes as a follow up for the next service, and explained everything that was included in the service."

"service agreement not what was described "sold" when signed up"

"Very professional team that did a wonderful job. They explained everything they were doing to me and were very careful not to damage our property in anyway. Also they made sure to clean up before they left."

"Cordial, professional and through."

"Always great employees that do the work efficiently!"

"Very professional, informative."

"Nice. Polite, stayed on task"

"Sergio communicates well and suggested ways to update our system. He has been here before and is always welcome."

"Very professional service."

"Worker was courteous & knowledgeable"

"did great"

"Tech was very professional and friendly. Very thorough in his job."

"Oscar, the service technician totally took care the issue that needed addressed at my home. Oscar also took the time to address why my thermostat kept having problems connecting to the Wi-Fi. I was always told to just call us back if it happens again. Oscar went into the attic and found that the transmitter was located near high voltage in the attic causing it to lose signal. Oscar corrected the placement of the transmitter. If I could get Oscar every time I had an issue, I would most definitely request him. Oscar provided the great customer service and professionalism Im sure Calverly wants in every employee."

"Caring, wonderful personality, very efficient."

"Quick service and great communication."

"He went overboard"

"On time, very courteous, explained findings in detail"

"He did a good job."

"Excellent Service"

"Great service"

"The tech arrived on time and was very curious and helpful. He explained everything."

"Quality people Techs and office personnel"

"Miguel was courteous, on time, with a mask and shoe covers. He did a great job!"

"The guy that came was nice"

"Miguel was quick and efficient - hardly even knew he was here! Friendly and prompt"

"It was difficult to make the appointment for service."

"The quote price offered, even with a "discount" on some of the work was extreemly high. Making the quote appointment was easy to do, and appointment was schedule for prompt service."

"He came on time, he was courteous, answering my questions, and did his job."

"Sergio is great. He is thorough, always explains everything and is very polite."

"I have had very good service from most of your technicians."

"Courteous, efficient, knowledgeable."

"The technicians are always on time and are very courteous. They take the time to explain what they are doing and answer all my questions fully."

"everything they promised was delivered with the exception of the free breakfast"

"I did not call for an appointment"

"I cannot say enough about you technicians especially mo as I said to customer service Rep, they are top notch"

"They were friendly, professional, and quickly took care of things."

"One hour late for the appointment and right at dinner time."

"Quick and efficient"

"Most recent service was Nov. 10 and service rep was Moe. He always is very prompt and services my equipment completely, answers my questions completely and is very courtesy. I have been a long time customer and would no think of using anyone else. The only issue I had was scheduling the appointment with a new scheduling agent and I transferred to Lise and Lisa corrected the issued and scheduled me correctly."

"Very professional, knowledgeable and courteous technicians. Thoroughly explained problems with our equipment and made recommendations for us to decide upon. No hard line sales tactics used."

"I think the young man was very professional and knew his job"

"Customer service"

"We receive very effective and professional service from Moe, our preferred technician."

"On time. Professional. Explained what was going on. Cleaned up after job was done. Excellent. Thanks."

"Conrad Garcia is always polite and helpful"

"Although a little late did the inspection on a timely basis. Very polite and friendly."

"He was thorough and good"

"Tech had very good customer service skills. Great service."

"Timely and thorough. Friendly and efficient."

"The tech was very polite and called to let me know he was on his way."

"Your call center did not help me get a technician to repair my heat pump. They kept promising to contact the repair people and never did. Make 4 calls"

"Awesome job, I was late and waited for me."

"Couldnt have been any better interface with your people."

"Oscar was courteous and got the job done"

"Technician appeared on time & accomplished everything desired."

"Miguel was very professional & polite. He went beyond his way. One of my vents was making a noise, he fixed it for me.He is the best. I will request Miguel next appointment.Thank you."

"courteous and knowledge"

"That did an excellent job"

"Sales pressure. They both expressed that home warranty companies rarely replace an HVAC and that those warranty companies can be aweful and have several complaints with the BBB. I work from home and too much time was spent on sales techniques and away from my desk. My fault, I should have excused myself and continued working and just let the technician perform his maintenance. I felt a little pressured to engage in conversation with the sales rep. You could hear when a coworker was pinging me on the computer and I had to address it. The sales rep should have recognized I was working and not take up my time. I asked about when did Calverly start sending 2 people out. They said about 2 years. I called my mom and several friends that use Calverly and only the ones with aging systems had a sales rep show up."

"The technician was great. I explained we were having dust issues in the house and expe credit he would find a loose duct, but none were found , so no root cause for the dust."

"good thorough service, friendly, explained the service & the results in a way that was easy to understand"

"Guys were hard working, courteous and explained everything well"

"Servicemen were neat and clean, wore masks, and were polite and professional."

"Good service technician was very friendly and patient with me and answered all my questions"

"On-time, very courteous"

"On time, quick service"

"I called late in the evening and the technician was out within an hour"

"Completed the job, and kept me informed on the progress."

"The technician who came out and got my system running on Monday was excellent. However, I called to report an issue on Friday and service was scheduled for Sunday afternoon. No technician arrived Sunday though. I had to call back on Monday morning and get worked into the schedule."

"Sergio did a very thorough inspection. He is very courteous and knowledgeable."

"On time Tech was very informative"

"Technician was prompt, professional, and efficient."

"Courteous, knowledgeable"

"Quiet, efficient, competent job even in some problematic attic spaces. Above all, friendly and respectful, didn't talk down at me."

"Came promptly on a Saturday and got the problem of a new thermostat solved quickly."

"We were very satisfied with our Calverley Service Experts. We are giving overall service a low score because of the new Calverley off-site phone answering system. It took over 30 minutes for them to answer the phone when we called to confirm our appointment. The person who answered the phone had very poor English and was very difficult to understand. The new phone service is definitely not up to Calverley's previous high service standards and does not reflect well on your company. Please do something to improve it in the future."

"Technician, Llovani, arrived at specified time. Performed work in a timely and thorough manner. Let me know that my UV bulbs were out. I was told two other times that replacing them would cost around $450 apiece which I could not afford. Llovani said it could just be the bulbs were just burned out. He checked and that was the problem and replaced both bulbs for a price well less than the price quoted to me before. I thanked him for his honesty. Now days, there aren't too many people who are that honest. If possible, I would like to have Llovani perform all of my maintenance and repairs."

"Tech was friendly and professional. Excellent service."

"The technician was very professional, on time."

"Mo is very capable and personable"

"Ease of getting the task done"

"he was a very good worker on the a.c."

"Service techs very friendly. Very informed. Gave me good service"

"I have used Calverley for years! Your companinstalled the unit I have in my home."

"Tim was extremely thorough in his inspection and gave detailed accounting of all he found."

"Let me know everything he was doing with the system"

"Can always count on you for first rate service."

"Carlos and Jake did a good job explaining what was needed to repair my system."

"Quality people service and product"

"Professional. Did not try to up sell me"

"professional technician"

"Sergio was very professional, efficient, and answered any questions I had."

"Great service, very professional, friendly and helpful. Know I can control my house temperature from my phone. The Technician is an asset Service Experts !!!"

"Prompt service to fix non-working thermostat. Problem repaired. Knowledgeable, courteous, very professional."

"Very Knowledgeable"

"Fast service, courteous technician and the issue was resolved quickly."

"Honest good service. Bad scheduling."

"Always on time, quick and efficient. Tech takes time to go through his findings in detail. Never disappointed with the service."

"Very cordial, very professional."

"Agent serviced attic unit but did not check either thermostat or outside unit. Also, first appointment had to be canceled because agent did not meet agreed window. Also, I did not receive notification agent was on the way for service day of service."

"everything went well on time"

"My thermostat was not covered which was a dissapointment to me."

"The price was unbeatable for the service rendered and the technician was very professional, polite, and courteous."

"The service was fine, once they arrived."

"Quickly identified the problem, had parts on truck to repair"

"Sergio was very thorough and professional."

"Ivan was prompt and thorough. He checked when I mentioned that we were provided clean filters yearly on our service plan and that we had been enrolled long enough to qualify. I appreciate the extra effort on his part and hope that a note has been made on our record."

"The issue with my A/C was found quickly and repaired."

"Sergio is good at what he does and understands the work done on it so far."

"Jake and Tim were knowledgeable, professional, personable and very customer servicer oriented. Not only did they do the work they came here to do but they replaced a ceiling fan chain that was too high for me to reach."

"He was extremely helpful and did a great job explaining everything."

"Great work and even better customer service"

"He was very polite and knowledgeable!"

"Tech friendly and professional, explained everything"

"The technician did good work but the price quotes for possible future work seemed quite unreasonable. $800.00 to run a new drain line and $450.00 for a drain pan replacement ($1250.00 total) seems way out of line. Long time customers like us should get a better deal then that. With my background as a construction project manager, I know about material and labor costs. I think a job like that should not exceed $500.00 for both the line & pan replacement."

"The technician was very thorough and professional, and explained everything to me."

"Sergio - was professional and polite. Explained what he did and brought forward some future items to consider."

"On time, friendly and knowledgeable."

"He was well familiar with the task and properly completed the task.."

"We have service contract and service is performed on schedule."

"Carlos did a good job. I did not give him 10 is because he did not call ahead before his arrival on his appointment."

"Very professional."

"Quick ,courteous, and know my needs"

"Quick and efficient with the tune up."

"Fast but thorough. Tim was very respectful to me & my home. Good explanation of work done. Very polite & professional."

"Oscar came in and went right to work. He kept me updated on his progress and provided me a detailed account of what he did and the furnaces condition."

"Ever since I started this service agreement, every time my system was serviced, my filter changed out by the tech because it was apart of the agreement. This time it wasnt. I was given the excuse thats not the normal filter tech changes out so no filter. Very disappointed.. it was something that was done before now this time it wasnt."

"Very polite and professional"

"The technician was on time, and he went right to work after I showed him where the units were located. He had to get his ladder from the truck to service the second unit. When he was finished, he completed the paperwork & then left. He was pleasant and efficient."

"Fixed my concern"

"They found the problem quickly."

"Kyle is friendly and knowledgable."

"Problem was faulty thermostat. Tim got a/c running again and next day got a replacement and returned next day (Sunday) and installed it."

"THE YOUNG MAN (TIM THAT LOOKS RIGHT TO ME) CAME IN AND WENT RIGHT TO WORK AND SEEMS TO CHECK IT ALL. MY ROBLEM WAS WHEN HE WENT OUT TO DO THE PAPERWORK, THAT TOOK LONGER THAN HIS INSPECTING OF THE FURNACE. TO ME THAT WAS UNNECESSARY!! EVEN THOUGH THIS SEEMS TO TAKE SO LONG, THE SERVICES PROVIDED ARE VERY GOOD AND MOST OF THE TIME I AM VERY SATISFIED!"

"Quick, pleasant service"

"Oscar was extremely professional and courteous. He provided excellent service and showed up promptly. Upon his exit he explained everything in great detail of what was provided. I recommended your services to family."

"Your technicians were polite, professional, skilled, and efficient. They also documented their work in photos and encouraged me to verify the work before they left."

"On time, professional, personable, well mannered"

"Service described was not provided: ducts were not closed off with vacuum starting at returns, no report on pressure within ducts, no info on ac flow balance within different rooms. Reason for cleaning from the attic given was 'vents were painted over' which was not accurate as professionals removed all vents before painting (may have been 1 in bathroom). Told any dirt coming from returns would be cleaned up. The one return was at the base of the attic ladder and would have been seen multiple times. Job takes 4-6 hours, finished in 2 1/2. Rep was kind and considerate but the job done was so different from description by supervisor that we were disappointed. If supervisor was incorrect in her description it might be a good idea to correct it. Also, no one called to schedule appt and we received a call at 7:30am that they were arriving at 8:00. Never had this problem before."

"He was knowledgeable and very nice and answered all of my questions"

"Informative. Friendly. Heroic."

"Very professional!"

"The service department went through 3 plumbers and the order for the tankless water heater we needed was not kept up with. Lost our in the winter storm and not replace till August 24. The quality lof the work was good once they finally arrive. scheduling was awful!!!"

"Oscar did awesome! I'm always blown away by the quality of customer service and work we receive and this was no exception. Oscar figured out our problem quickly and had us fixed in no time at all. Quality work from a quality tech!"

"Moe and his coworker, whos name escapes me, were very knowledgeable, friendly and professional."

"Three different technicians were at my house. The first was a maintenance check. All was good. The second a week and a half later said it wa fine that we needed to watch it. When it failed again the third told me the blower motor was burned out. I was withou cold for FIVE days. Were there no warning signs? Who tells a customer to just watch it?"

"They very kind and polite and very knowledgeable, they were also very professional. I was very please with their work."

"Very friendly and infomative"

"The tech was great. Calverey's prices are obscene. Charged me $700 to replace a thermostat that I could get a Lowes for $100. The house was getting hot and wife wanted it done. This is customer abuse. Won't use again."

"He was thorough and informative"

"MIGUEL WAS VERY THOROUGH."

"The people named above were very professional and efficient."

"Knowledgable, professional, nice personality, not pushy"

"Very un happy/ I yr old blower motor quit. Brought out a replacement and it was the wrong one. Next one did not have monitor on it so they had to get that. Took several hours. a 16,000 new air conditioner quit in one year. So much for quality."

"The employee was very helpful and went above and beyond, even cleaning and washing my ac unit without me asking. He was amazing!"

"I am sorry I forgot our techs name but he was awesome. They came out within hours of me calling in and fixed my problem fast."

"Mo was very professional and courteous. He diagnosed our AC problem quickly and the system has been working perfectly since his repair."

"All 3 of the techs, Moe, Tim and Orlando were courteous and well groomed. They all seemed very dependable."

"The technician, Oscar, did a very thorough check-up of my heating system. He was very professional. I was very pleased with his work. Thank you Oscar."

"Service was good. Oscar make the best of a bad situation where the blower motor and modual was not available at first."

"Tech was very friendly and informative of his evaluation of the equipment and the diagnosis of the issue."

"Tech was very personable. The time from my calling in to the arrive time was under 2 hrs. He listened to my description and solved the issue quickly."

"Quick response time."

"Sergio came at 10:00 am. The window was 8-10:00 am. Showed me what was wrong with thermostat."

"Very professional and friendly, always willing to answer questions."

"Carlos was very efficient, explained the problem and fixed it quickly. Very polite and pleasant to talk to."

"Both Cory and Oscar were very professional, and explained exactly the work to be done."

"Miguel did the inspection and advised us of a possible problem. He never tried a hard sell and just advised us of our options."

"Corey & his assistant were both very professional, capable, polite, & s till had a good sense of humor. :)"

"The tech was very helpful."

"Miguel did a great job diagnosing and explaining the issue with our AC."

"Tech called to inform me his ETA, and arrived when he said he would! He was friendly, professional and explained everything to me."

"Efficient, reliable, and provided written summary."

"Mo did an excellent jobs of identifying the problem and installing a new blower motor and wheel. Mo had shown high professionalism and integrity."

"Oscar, the technician who did the work, was VERY professional, and we were VERY pleased with his work. However, when we scheduled the appointment with the office the night our A/C failed, they office personnel set it up to send a technician, as soon as one became available, and gave an estimated time when he would be through with the job he was on. I waited up a few hours, and when I called the office back; they apologized, said there must have been a miscommunication, and he had not been scheduled to come, after all. Although they apologized, I had waited up half the night for no reason."

"Always on time, they do a wonderful job. Wonderful to know I can expect the best."

"Excellent service."

"Guys were all nice, answered all our questions, did good clean work, worked quickly. But there is nothing about spending $20,000+ that makes me feel "very" satisfied."

"We had an issue with one of our AC units Service Experts got with the manufactured and worked it out a very satisfactory solution. Very helpful to have such an organization fight on your behalf their customers. A+ on helping resolve our problem."

"Timely service and was very professional."

"Knew what he was doing"

"Timely, efficient, knowledgeable & pleasant young man."

"Corey is always professional and always helpful and explainations of situations make sense."

"My concern is that the defect in my units motor should have been spotted earlier on one of my service appointments"

"We replaced filters in May. He didnot bring the size we have."

"I have repeatedly requested that you do not send your heavy handed closers out to work me to sell me a new a/c system. This visit was a disgrace. Not only did they spend an hour to sell me a new a/c system, they bled off the freon making my system run warmer to try and close me. This is unconsciounable and disgusting. I am so angry I am weighing my options at this point."

"Short time install works perfect Little bit more expensive than others"

"Corey did his usual outstanding professional job. Very satisfied with his work."

"I was dissatified that I was not kept informed about timing to correct our problem but the service people were nice and kept us informed about what was going on."

"They were very professional and helpful. They would have a 10 if they had turned off the lights and heater they turned on upstairs."

"Technician was late and didn't call, consultant tried to upsale me. I now know that is what your company does."

"Very informative."

"Knowledgable, polite and best of all - they fixed the problem!"

"Guys were friendly, informative and knowledgeable about our units."

"Very efficient always and informative"

"On time, very thorough, friendly"

"Installers brought the wrong part, after waiting over a month, and then the actual install took longer than anticipated."

"Your tech was very courteous and efficient and told me exactly what he was doing while he was here."

"The technician Moe was very knowledgeable and was able to diagnose and fix the problem. He was very professional and nice."

"Very courteous and helpful."

"Technician was later than the specified appointment window and sales pitch (second person with manager) was extensive"

"five visits ...very happy...will retain if Axel is my tech"

"Like to think everything is good"

"Very professional technician"

"Anthony is great. He always lets me know when he's here and checks in before he leave. Always friendly and courteous."

"Sergio was very polite and professional. He answered all my questions and explained everything he was going to do step by step."

"Fast, professional, knowledgeable and courteous service and tech."