Calverley Service Experts Reviews

"Moe was very professional, very thorough, very friendly."

"Good explanation, good work"

"Smooth, quick, efficient and courteous."

"Very professional ."

"Professionalism displayed"

"Friendly and knowledgeable"

"Good service."

"Tech used cleaning agent on coils then rinsed them off. This cleaning action I haven't seen in prior service call."

"due to recent surgery, I can't talk very well. I would like to schedule my October appointment now. Please let me know by this email Thank you"

"Jason was very professional."

"The Technician was very Professional, Knowledgeable and Caring."

"Very nice young man, addressed all my concerns"

"The two gentlemen that did our service on Saturday were very late for our appt, fyi-but they were very good once they got here. Knowledgeable and courteous."

"Most knowledgeable service person weve ever had at our house."

"When called the number after hours , the agent answering my call was great and helpful. Told me he would get someone out the same evening. Advising the tech would call before arriving."

"He was very understanding and courtesy. He explain to me what all he did and what need attention later"

"Communication was great. on-site service was great, quick and easy visit, Everything was explained."

"Axel was thorough, efficient, and presented himself as a professional.."

"Left his brush in drive way and I backed over it with my car."

"Very professional"

"he is very professional Technician."

"Received the service I expected"

"Great Technician! Great Service!"

"all went well on time"

"Tech was very professional, completed task in high standard, supplied new lamp even if it took a trip to the shop with no hesitation, very friendly."

"Knowledgeable technician"

"He came in and did his service job with no theatrics to scare us into buying more than we needed. He discussed his findings and made adjustments that I was expecting and was on his way. Very nice guy and extremely competent."

"Did what was required"

"The service your company provides, Jason is the critical part, is always #1, exceptional and personal. Ill always use Calverly and will also request Jason. His sweet demeanor is very refreshing!"

"Arrived well after dark I'd thought for sure wouldn't make it. He'd been here before which helped. He'd read the service reports on this unit. Best of all he got it fixed."

"Very professional. Both technicians took their time."

"Tech did not change filters. He was late, not very pleasant, did not really do the normal checking and seemed in a hurry."

"Tech was here well within the scheduled time frame, completed inspections on indoor & outside units in a timely manner as well."

"all work was completed"

"Kyle was thorough and helpful and informative about options to handle my problem."

"Very professional, and knowledgeable of work."

"I like dealing with Miguel who has worked at our house before. He is very straightforward in providing information and is efficient in his work."

"The technician arrived when he said he would and completed the work in a timely fashion."

"moe was very professional ."

"Tech was friendly, efficient and explained what he did."

"Moe was terrific in keeping us informed about everything he was doing!!!!!"

"Tech was very mannerly and he did a great job"

"he seemed to know what he was doing, and took the time to answer questiond"

"Call me!"

"Always let me know when they are coming and when they are done. Friendly and courteous."

"Tech took the time and did a good job."

"Gary took his time cleaning our unit and telling me all things that needed to be done. He was a great communicator. Great Staff Member!"

"Prompt, friendly service."

"Very professional and dependable. Arrived on time and completed in a timely manner."

"Polite, thorough. Detailed review of service provide, future / pending issues."

"Explained in full the positive and negative results of the service. Was very thourough in checking the system and took photos of the area to show me while explaining the situation."

"They were very curious, nice, ansewer all my questions show me their work when finished and how to work it"

"Very professional with the time here at my home!"

"When you first meet them they are professional kind and courteous they listen these young men have impeccable character and Cory had installed items in my home before with CaverlyTheyre good people"

"IMMEDIATE SERVICE"

"great job"

"Very professional"

"Went over what he was doing and looking for, asked if I had questions"

"Cory and Billy were professional, polite and sensitive to my water heater needs. If I should ever need your service in the future I would first request them."

"The technician was on time and kept us informed throughout the process."

"I was really confused about the Air handler that was offered compared to what I wanted. I was offered the top of the line signature model when I wanted another model. I was told the model I wanted was discontinued even though it is listed on the Lennox website. How can you prove to me that is the case when the website lists it?"

"Alberto is so kind and professional. We love having him here and servicing our equipment. (This is a non-profit commercial account.)"

"Cornado came out and got my heat going and then discovered another problem and ordered the part and came back the next day and fixed that problem. Everything is working great. Thanks Corando."

"very helpful"

"Tech on time, very friendly and professional"

"Journeyman Plumber Corey Bayles (as well as his Trainee Billy) did such an excellent job during the service call for my non-working water heater. Both were well trained, courteous, kind to my pet, respectful to my house, wore cloth slippers and left the premises dry and immaculate. I was given the opportunity to inspect both elements as well as the considerable sludge from the drained water heater. Although I opted for repair instead of replacement, should it fail again I will have Service Experts replace this unit - if the service can be done by the same gentlemen."

"On time arrival, pleasant and courteous, very professional work"

"Guys are always helpful and friendly"

"Technician was late. Also, he failed to turn the gas to the furnace back on, necessitating a phone call to get a technician to return."

"Miguel was very courteous and informed me of some things that I didn['t know."

"Sergio, the technician was very professional and knowledgeable with questions I asked. I would request that he service are unit again."

"Kyle was very help with information about our questions we had"

"Miguel was very nice"

"Calverley honored our extended warranty in a very timely manner. Installer Miguel was prompt, courteous, respectful, and very proficient in installing the replacement coil and then triple checked to make sure everything was working properly. Very efficient and thorough with the task."

"Jason was very careful about tracking in mud. But more importantly he clearly explained every issue with out AC system and offered to do as much of the repairs as possible in today's visit, so as not to inconvenience us with multiple tech appointments. He was thorough, professional and friendly."

"Axel did a great job on scheduled maintenance. Professional, friendly and efficient."

"The two repairs men were very knowledgeable about answering all my questions & very pleasant men."

"polite, efficient and respectful"

"Solid service"

"I call responding at add of Tune Up for 79.00. NO TUNE UP WAS DONE. Instead it was a CONSULTATION!! I WAS EXPECTING A TUNE UP. THE TECH was a nice sweet person very knowledgeable. Not happy with the FALSE ADVERTISEMENT. Again NO TUNE UP WAS DONE FOR 79.00."

"Information was given, repairs were done on an outside in addition to the routine check-up. I was given updates as the inspections and improvements were made."

"The response and service was great - but the cost was too high considering it was 15 minutes of work and no materials or parts."

"The technician, Sergio, was the best weve ever had. He was so polite, took his time to answer all my questions, and did not seem rushed. He was very thorough. ?? He deserves recognition for his great work."

"Conrado provided excellent."

"Knowledgeable, efficient, polite"

"Conrad was efficient, and friendly"

"Technician did not wear booties. He did not return the AC to the setting as he found it. I noticed a red trouble light 2 days later, finally traced to the EM HEAT setting he had left it on. Bad thing, not to return settings to the user's choice as found. He did not have a new log sheet to record service visits to my home."

"He was very nice. Checked out the entire system. Figured out the problem and repaired it. He worked quickly and put everything back as it was."

"Sergio is a very good technician! I was very satisfied with Sergios service."

"This technician has served us before. He is very knowledgeable and completes the job in a timely manner. Very pleased with the service."

"Generator didn't work & programming on thermostat doesn't work properly"

"At times I feel like a sucker with you folks, you keep finding new things each time you come visit, but hey, it is what it is, and you people have done a good job for me,"

"Timely service. Explained ecerything"

"Great service and all questions answered. On time with on the way calls by Calverly. This is fantastic!!"

"I was able to get my new HVAC installed the next day. Everyone was so professional and kind."

"Good guys. Arrived on time and did a complete inspection."

"Both technicians were very informative and pleasant."

"There were two techs and they were on time, very polite and asked if I had any questions afterward. They did their work and left the area clean."

"Kyle was a total professional at his craft."

"Knew what to try and got it working"

"Tech was very professional and knowledgeable"

"1) Hour late showing up 2) Most technicians come in and put covers on their shoes, the technician just rolled around in the house 3) If I hadnt asked he would not have told me what he looked at or if everything was ok. If this was my first experience with Calverley, I definitely would not have asked them to come back."

"Josh was prompt, informative, neat, friendly, explained what he was checking and why. I felt confident that he knew shag he was doing."

"Tech arrived early and was courteous and professional"

"Moe was courteous, knowledgeable, and timely."

"Your guys diagnosed a failed blower unit and then left the system in Emergency Heat. This is unacceptable."

"Tech was on time, friendly and went out of his way to replace filter and a great tuneup."

"Always good technical service on the bi-annual checkups."

"The technician today was very good. He was honest and professional. Our issue is the fact that we have had multiple people here over the last couple of months and it appears that this last issue was a result of previous service and should have been caught by others prior to this. We had to pay for 2.5 lbs of Freon that had to be bled off today because they overcharged the unit. Thats a lot of money and we should be compensated please."

"On time and efficient inspection"

"My choice"

"Excellent professional customer service."

"You did what you were suppose to."

"Sergio found a problem caused by someone else and fixed it quickly. He was very polite and did a great job of explaining what he did and what he found."

"Garrett was very pleasant and arrived on time. He was doing a 6 month maintenance check. I feel like he took his time to check everything thoroughly."

"curteous, knowledgeable , answered my questions"

"Great communication"

"Jaime is the best technician there."

"On time and explained everything."

"THE TECHNICIA N WAS VERY POLITE AND VERY CONFIDENT IN HIS ABILITY TO SERVICE THE FURNACE"

"he is always great and effecient."

"Conrado told me each step as he completed it. He was terrific! He listened to my concerns & took care of them."

"Even though the scheduled service was delayed by one day, the technician dispatched on day 2 was excellent."

"Professional work done by people with a pleasant, confident manner. I can depend on Calverly."

"Knowledge, friendly, and extremely professional."

"When I agreed to pay monthly,a benefit was a new extra thick filter would be installed annually at no extra charge. The tech did not have one of these filters. My husband had to go out and buy one and install himself."

"Conrado was thorough and provided a good review of his service and findings."

"Arrived at home in time frame we were told...polite and ready for work. Listened to what my issue was and quickly went about finding the problem and offering options relative to a fix....Sergio did a good job!!"

"Did a great job, cleaned up and was informative."

"Axel was very professional in performing service on my units and left my house in the same state that it was when he arrived. I appreciated that!"

"Jason was on time,and answered all my questions. He was also professional."

"I believe Jason was my tech. Very professional, friendly, and knowledgeable. He was very nice and answered all of my questions to my satisfaction."

"Kyle Collins diagnosed problem quickly which showed his years of experience. He was very informative about how to care for HVAC unit and recommended options when replacing existing unit."

"Technician explained everything and worked efficiently"

"Very polite young man Very knowledgeable"

"Plumbing was More expensive than I thought it would be"

"He seemed to have known what to do."

"Through and informative tech.... also provided recommendations"

"Kyle takes care of me. I believe he is truthful and he is professional. He is careful and thoughtful in my home. This is what I like and expect from professional people."

"They did a great job"

"Very professional and friendly. He explained several things about our A/C system and also helped with our new Nest Learning Thermostat."

"He seemed to have the knowledge needed to find my problems."

"ON TIME P0LITE"

"He was comptetant in his work and explanations"

"Technician was knowledgeable and pleasant."

"Moe was on time. I appreciate that all the technicians ring the doorbell and step back so I can see who is at the door. The issue I called about was not occurring at the time he was here but he took his time and was very patient and told me to call him if it occurred again."

"The guy who did the service call was excellent. However, how it was handled was a total screw up. Scheduled too early. Then cancelled at last minute before being rescheduled. A mess."

"I feel I was charged for a service in my maintenance agreement and was over quoted on a part that was not repaired. I had another company come in and fix the issue for $75"

"knowledgeable tech"

"Sergio did a great job! Very professional. Explained procedures he was doing."

"I know this business pretty well having worked in it most of my life. You sent a quality serviceman to my house. Kyle deserves a high rating"

"good tech and very informative"

"Based on service provider not on technical aspect of service."

"Not only was he professional and courteous, he went above and beyond to make sure the job was done well."

"Average service"

"Corey was my plumber. He's the one I'M referring to in my rating. He was excellent in every way. I spent 47 years working in supervision and I know good people when I'm dealing with them. Corey is excellent in every way. If you let him get away ferm you , you are a fool. Wake up. Take care of him."

"The tech was very polite and professional."

"technician never left any paper work as to what he/she did."

"Jason was very personable and did a great job."

"Technician was very professional and respectful to me and my home."

"Garrett went to work, let me know that everything was in working order and left. He is the first service person we have had who didnt confuse a service call with a sales call. What a breath of fresh air!"

"Diagnosed and repaired the problem"

"When removing items, you needs to put the items back in place."

"Very informative as to what he was doing and explaining it in easy to understand terms. Very professional. A people-person."

"From the time I called to make an appoint and spoke to Susan, to the time Cory completed his work, I could not have been more satisfied. Exceptional Customer Service from beginning to end."

"Being a non-profit, your staff always try to provide the best information to save us money and are always professional and courteous."

"Moe is outstanding! He is very thorough and explains reasons for and best practices for future needs. He is the best service technician I have ever had from Calverley/Service Experts! I have been a customer for many years!!!"

"Technician completed work quickly and explained the steps taken."

"On time, very polite, and extremely knowledgeable"

"Good man, would like him to do my next service SDS"

"Failed to test system after completed. Had to call for technician to return because was not working"

"Sergio was quick and pleasant. Unlike the technician who was herer for the spring tune up. He seemed more interested in what he could sell me but he did do a thorough and good tune up."

"Kyle went over with me how he found things to be in good condition."

"Your tech gave world class service...gold."

"Answered all questions and did a thorough job."

"It was raining so the path to our house was wet - I had to tell the technician to put shoe covers on so he had to go back to his truck to get them. I did not receive a call from the technician to say he was on his way. I discussed a dripping noise in the master bathroom vanity where the A/C unit drains into the main drain. He generally seemed unconcerned and said "I am not a plumber but I can tell you there is nothing wrong with the A/C unit". I want this to be on the record in case there is a future serious plumbing problem with the unit I agreed to renew my service contract but he had to change the effective date from yesterday to the real expiration date of my contract."

"ontime,on service call.,"

"Great job explaining service."

"Because he was very professional, thorough and informative."

"Greg was friendly and efficient."

"He was very professional and completed job in a timely manner. He cleaned up after, too."

"Great Service"

"Sergio did a good job of explaining what he was going to do and what he did. He also listened to my concerns about an issue we had during the Summer."

"Triped breaker had no heat all night Second time this person has been here and something goes wrong I believe he is trying to get moe business in sabotage"

"He asked if we had any concerns, he was polite and did a good job"

"Great service, friendly tech"

"Technician arrived very late and I did not get a call to notify me that he was delayed."

"The technician was very kind, prompt, and knowledgeable. He fixed the issue in no time flat all with a smile even being so late in the evening."

"The technician was very helpful and polite"

"After Kyle left, I discovered the did not return the thermostat to Following Schedule. I had to spend a good deal of time going into the Default Settings and then re Schedule the thermostat. I called Kyle for help and he did return my call later in the day. However, by then I had figured it out."

"Notified us o his arrival. Came in and promptly went to work checking our system. Installed new filter. Explained what he had done and that the system was good."

"First off, the technician was great. BUT he couldnt fix it apparently and we still got charged $89. Also, he said someone was to cobtact me and show uo the same day to quote me a new unit and no one has ever called amd no one has ever come by. So my household with 6 children are still cold because we have no heat. I would suggest trying everything possivle to help a struggling family, that just gave you their last dollar to tell them NOTHING, find some sort of solution. Atleast try."

"The technician was courteous and thorough in his actions. He answered questions & made suggestions."

"Greg was on time, did his task quickly and was very courteous!"

"Sergio was polite, efficient and quite well trained for his job. I would completely recommend him to any customer."

"Thorough efficient service"

"The technician was knowledgeable and courteous. He explained what he did and the recommendations for my unit."

"technician was courtous and very knowleable."

"Very thorough"

"He was right on time, thorough, and wuite efficient."

"Very knowledgeable and professionally handled."

"Great discussion with technician who was very knowledgeable and excellent service"

"He was very professional , friendly and helpful."

"Sergio was professional, friendly and told me what he found"

"Yolanda is awesome"

"Pleasant person, not familiar with my location of one of my units. It is difficult to service."

"Because your folks are always professional and very good."

"great, just wish they had shoe coverings due to mud all over floors, had to clean up after he left"

"Very thorough"

"Pleased with service"

"Moe is a very courteous technician"

"Very courteous and knowledgeable"

"Immediate service, friendly knowledgeable technician"

"Jason did an excellent job on my Fall tune-up. He arrived at the early part of the 8-10 slot (around 8:30). Jason is thorough and focused and very conscientious. He explains things and answers any questions I might have. He also has a very friendly and cheerful demeanor and I do appreciate that. He is a great employee, so I'd be pleased to have him work on my equipment for any future tune-ups."

"Technician was courteous and thorough."

"Fast and very professional"

"Fast response time and got the problem fixed."

"The technician was very professional and explained what he had done and answered all my queries"

"Because a salesman followed the technician into my house. The salesman was not prepared to sell his product, and confused me to the point I that I was dissatisfied. The technician performing the maintenance performed satisfactorily.. The maintenance technician's name is Axel.The salesman name is Nile Murry."

"Sales rep was down home freely and knowledgeable. The techs were the same way, down home freely and hard working"

"Prompt"

"Tech spent time thoroughly checking unit for problems"

"The tech was good."

"The technician was explaining to me the things that he was going to do and I appreciate that ."

"Tech was o.k. could not repair my system still charged $89.00. Sales rep no call back with quote. Bought new out side system from another company."

"Certius, good info,,,"

"The technicians exclamations for clear and professional"

"He was very professional, did his work and explained what he had done, and explained that I have a problem with my small unit heating"

"Sergeo came in. He was friendly and informative. He did what he came to do and let me know about the entire system health and then he was gone. He didn't play the old bait and switch games like some hove done in the past."

"Jessie took care of the problem quickly and efficiently. He cleaned up any mess that he had made. He had told me how much it would cost before he repaired."

"Technician arrived on time. Did scheduled maintenance on hvac including a new filter. Was polite and efficient."

"From conversation with Greg he didn't explain problems well over the phone to me. Then he left my daughter and her 3 month old son in a HOT house due to him leaving the switch in off positon. Then I didn't get a call of apology from the manager."

"Service Tech was very professional and worked with me on all my questions and cost details."

"The technician was very helpful"

"Axel seemed very knowledgeable and helpful"

"Service Tech was very nice, polite and did a thorough check of both of my units"

"Kyle drove all the way from Cleburne to come to my home at midnight. He was very nice, completed his work and did what had to be done, never complaining"

"Fast and professional services, gently tech"

"good service"

"The problem was not solved"

"He was on time and went over everything in detail"

"Quick response and solution"

"Response time was with in an hour of calling."

"Arrived in a timely manner, quickly determined issue & fixed it for a reasonable price"

"On time. Professional. Friendly. Kept us updated on what was going on. Thank you."

"Technician did not flush system out correctly (water still dripping fro the side of the house). Technician made a horrible attempt in fixing the issue under the sink(pipe to long). I had another company come out and address the issues. I dont appreciate the poor attempt at concern for the issues at hand and then get hit with a bill and a sales pitch for new expensive equipment. Im in sales and understand you have a business to run but your practices have scared me off to your competitors. Please let this be the last email you send to me."

"Tech was very nice and explained all my options in detail."

"Quality, professional,"

"On time. Professional. Let us know what was going on. Friendly. Thanks."

"Misdiagnosed the issue. Had to pay an electrical contractor we didnt need. Sent an inexperienced tech out for the follow up. Misdiagnosed again. Just paid one of your competitors to fix the issue."

"The customer service representatives and technicians are always courteous, friendly and helpful. The technicians are always on time. They are very knowledgeable and answer questions willingly, completely and in a manner a lay person can understand."

"Dealt with Moe when our furnace went out around Christmas Day 17. Excellent service, expertly knowledgeable and just a great technician. Arrived quicker than a Karen can demand the manager. #rSlash... Ya'll definitely have my business."

"Conrado was extremely personable and efficient. He did not try and sell us services that we did not need. We felt that we were treated respectfully and kept aware at every step of what Conrado was doing. Conrado gets an A+ from us and we would be happy to see him as our service tech again"

"He was on time and did a good job."

"Very friendly gentleman took my call at 11 p.m. Offered to see if someone can come out that evening but first thing in the morning was fine. Being technician that came out first thing in the morning was very courteous and spot-on with the diagnosis of my AC problem."

"He was very polite. He explained everything and answered all my questions. Very,Verypufeshionable thank you very much. I dont know why I didn't get the unit, but I will try someone else Thank You very much"

"Answered all questioned that were asked."

"When I called @ 7:40 pm they advised me someone would be out that night and they were! I was very impressed with Kameron the technician,he assured me he would take care of the problem!"

"Jason went above and beyond, its day two of our repair and the A/C is still going strong. After two weeks of dealing with no A/C, thanks to A #1 air trying to sell me instead of fixing my unit. Calverley, Im spreading the word about the great service you give."

"Timely response time and well-mannered employees."

"Awesome!"

"See below."

"Garret was very profesional in doing his check of systems. Like this gentelman, would like him on my next scheduled service."

"Technician arrived within time window. (unfortunately I do not remember his name, nor was it on the inspection form he left).He was very professional - courteous and knowledgeable - and represented your company very well."

"Mr. Conrado was excellent technician."

"they were very professional and explained the job"

"He did a good job"

"Corn and I was very thorough! He provided a checklist of everything he checked or tuned up. Explained in detailed what he checked. I was a little disappointed the company would not let me pay in full for the maintenance going for $124. I was wiki g to pay the extra just not to have a monthly payment. But was told no! This would be the only reason why I would go with another company! Otherwise I really like the company. Very good customer service"

"Quick"

"Jason was awesome! Very knowledgeable very friendly and always smiling! He was also very honest ! I have. Recommended Calverley to several friends!"

"Kyle was a great technician. He was very professional, let me know that he was here to help me and explained all aspects of the work that he was performing."

"if you are referring to the after hours call, very dissatisfied, tired of Technicians on commission trying to replace items that are not needed. in this case a $3000 compressor,"