"On time and knowledgeable."
"The teck was knowledgeable regarding my system and articulated what he was doing clearly."
"We have always had great service for Calverley."
"friendly, answered questions, professional"
"Arrived when he said he would. Very professional. "
"The work was fine, but there seemed to be confusion regarding the cost of the box of filters. He said that it worked out to be $53 per filter and the box would last 6 mo..."
"Very good service and very professional technician. Good communication also on arrival time."
"Your technician, Moe, did an outstanding job. He was courteous, informative, helpful, offering savings on "updates" we needed, providing extra filters because it would b..."
"The service technician was friendly and knowledgeable. "
"On time, received advance notice, technician very nice & efficient. It would have been a rating of 10 except that the appointment was scheduled in March, yet when I call..."
"The tech took extra steps to be sure our system was good to go. He explained all that he did. "
"He was friendly and professional. "
"Nice young man, pleasant, polite , and explained what he had done when he was finished."
"The Service Tech was quick to discover the issue with our A/C. He was clear to understand, professionally and friendly. The person from your company that called me the ..."
"Mept me informed if technicians arrival and he was there shortly after"
"Tech# 282-00118 Gregerio checked everything we asked about and explained everything to my wife so she would be happy. Thank you for that. "
"There was a mix up, I received that the tech could come earlier than appointed time so I agreed but he did not come and I finally called received an apology. Finally came..."
"Very prompt, thorough and informative."
"Tech seemed to be a bit uncertain about what to do"
"Men were on time, friendly and accomodating. Couldn't be happier"
"The tech arrived 3 hours late. It was a waste of my time!!"
"He was very thorough in completing. "
"Appt scheduled 8-10 and technician arrived at 11:00. I didn't get a call until 10:30 to ask if I was still at home. I expect to be updated between 8-10 if technician is ..."
"I would have scored higher, but our initial service person was not great. I believe he just did a cursory check, and there was no communication. Greg, our second techni..."
"This is the second time Greg has been our service guy and he does a very thorough job each time. He is VERY pleasant to interact with and patient when I have 100 question..."
"When the Tech came out the fan motor had gone out in the outside unit and he told me that wouldn't be able to get it unit the next day and it would cost $x.**** amount . ..."
"Technician came in here and did something to my downstairs AC unit to make it stop working. Instead of fessing up that he did something, he proceeded to say to us 'So, I..."
"Did not clean up attic access area and left thermostats on high temperatures after completing cleaning"
"I was charged for a service call when in fact it was a sales call as all the service man did was try to sell me a new unit. I called someone else and they fixed the unit..."
"consistently reliable & trustworthy. Professional, thorough service work."
"Experienced technicians. "
"Service call seemed to be an opening for a sales representative to attempt a "top-of -the-line" system replacement sale."
"Clean, polite and knowledgeable tech"
"Since when are filter inspections done from the top side? My experience with all other A/C providers inspect the filter from the intake side, not the squirrel cage side ..."
"Tim was extremely courteous; and explained our issues very well. He provided a cost estimate and very good explanation of what was wrong. He provided multiple options, ..."
"After the Inspector inspected our unit and informed the Service Experts of his findings. Doug Green, Comfort Advisor with Service Experts explained all the units and how ..."
"Greg was on time and did an excellent job. He helped me sign up for my next years service agreement."
"A very good tech. New his stuff.
"Mr. Green was very professional and knowledgeable. He worked very had to get the equipment we needed and to get a loan that fit within our budget. Every time that I calle..."
"He was on-time, and fixed the issue we had with our A/C unit. "
"Service, consideration of our needs."
"I didn't really get a definitive answer to problem and have a service agreement and still had to pay service call"
"Tim was very nice young man, but I didn't see him clean the outside unit like the past technicians had. They usually would wash the unit out of all the the debris that f..."
"Jamal was very respectful and considerate and explained everything he did."
"Courteous and professional "
"Jamal was very polite and respectful, got to the appointment earlier and spent over an hour and a half working on our downstairs unit"
"The tech was able to come out on Saturday and fixed the problem right away."
"Jamal was very thorough and did the job most professionally and took care not to track up my carpet by going through the gate to do the outside part instead of through th..."
"TEC SEEMED TO KNOW WHAT HE WAS DOING, TOOK HIS TIME, FRIENDLY"
"He was knowledgeable and completely checked out the unit."
"Question whether a complete A/C system check was performed since technician only took about 15-20 min. Other technicians in the past always took 30-45 min to complete mai..."
"He arrived on time, was very professional, did everything he said he would and was timely. Greg rocks."
"Greg is an outstanding technician--polite, professional, and competent. Totally focused on problem resolution and very informative. His skills and customer focus will a..."
"On time, respectful, performed complete service, honest and accurate. Some previous technicians short cut service and testing and lied about what they didn't do. "
"Jamal was very professional."
"Greg is awesome--always polite, professional, and competent. Totally trust his skills and always ask for him to service my three central heat/ac systems. Give that man ..."
"The technician did not appear to have the skill sets yet needed to provide repair work on his own. I do think over time and training he will be successful."
"Courtesy. Quiet, respectful "
"the tech was assigned the very next day."
"How quickly he arrived and made the necessary repairs. he also explained what needed to be repaired."
"Would have been 10 if you had the part in stock instead of having to wait almost a week for the repair to be completed."
"He was polite and very efficient. He did an excellent job."
"smooth install, excelant workers verr polite. finished in timely manner"
"Everything is working well"
"I feel that the service expert that came in didn't check the inside unit like the previous service experts. He put on the guage and then told me that I need to replace t..."
"The tech was nice told me what was going on with the unit. Gave reasons for the problem. Very informative."
"responsiveness and professionalism"
"there were a few issues along the way but they stayed until the job was done and done right."
"Tech knew what they were about and answered all of my questions...arrived early, too. "
"Efficient, professional, respectful"
"Never question a good rating."
"told me i needed a coil after being here 7 hours and still no cool air. Second opinion confirmed coil not needing to be replaced."
"Khadir found a significant leak in the coil for the upstairs unit. Aron came out and offered us three options. We could not make it during the summer without the upstai..."
"Did not seem to find cause of failed a/c, although things have been working fine since"
"The young man was on time, informative and helpful."
"We've been using Calverley here at this home for almost 20 years, work, service, professionalism has always been top notch."
"On the inside A/C Unit, the Tech said the unit had a Freon leak, but he could not find where the leak was. The Tech said the air filter needed to be changed, but he did ..."
"Your service agent came today and this has to be the shortest maintenance check we have ever had. Hope all of the work was done.
One thing I noticed was that the serv..."
"Purchased A/C and furnace 5 yrs ago for 6,500. Representative agrees I should not be having the problems with the system so soon. Offered to buy system back at half the p..."
"Vince was a very pleasant person, and seemed to know what he was doing. My unit is only 3 years old, so I didn't expect to find anything that needed repair, I just wante..."
"Very professional and courteous. Have been a customer for a number of years, always have had excellent techs."
"We have been using this service for several years. Every technician is always professional, efficient, and courteous. We feel confident that they are taking care of ou..."
"Vinny was excellent...best tech so far."
"In my opinion I would NOT let calverley ANYWHERE near my A/C units. Called them out for a routine checkup( (a/c working fine) was told by technician both units had multip..."
"There response was quick. Service performed was great. Was not talked into anything not needed"
"Don't want to fill out survey. Just looking for phone number"
"Greg was especially good. He was very courteous and well knowledged about the AC system. He went beyond what I would have expected, in listening and addressing all the qu..."
"Professionalism, courtesy, knowledge."
"Service tech was very professional and answered all my questions."
"Greg was very respectful of our home, very personable and proficient."
"On time, efficient, and out."
"Tim was prompt, professional and informative."
"Explain everything that was going on with AC"
"Very knowledgeable and pleasant young man. It's really nice to do business with someone that's not trying to sell you something you don't need. Will definitely use them ..."
"Gregory did a good job and was informative and polite."
"Greg did more than was asked. He corrected a problem caused by the previous technician (3/15) & then checked our entire system to make sure there weren't any other probl..."
"Calverley has provided us with excellent service for many years."
"Heater making noise I call they never call me back I went to the attic to check why is noisy the screws were loose and missing and 1 bolt still and the top of heater that..."
"Technicians diagnosed and repaired the problem quickly. All were very courteous and professional."
"In the past the Calverley "expert" has been more informative and less forceful about selling insulation and AC/heat units. . In the past I have felt confident I received ..."
"Efficient, polite technician. Seemed to do a thorough inspection."
"As usual, Calverly provided exceptional service for our heater."
"Samuel was So Nice, Effective, Quick & got Our Heat on. my Husband & I was So Please by the Work that He done to get Us Warm again."
"Tim Gray was outstanding."
"Kyle, our service technician was very friendly, courteous, and efficient! We would be delighted to have him again!"
"Tim was very experienced and knowledgeable about Lennox Systems. "
"My technician, Sam was on time, in fact early, and did an excellent job.
He was courteous and respectful. Thanks"
"He was the first one who showed me how to use the auxiliary and emergency heat. Polite, professional and informative!"
"Checked all required categories, honest, explained his findings, respectful, and professional."
"Forest is a very knowledgeable and personable man. He kept me informed of everything he was doing and showed me how I can keep my system running at 100%. "
"Representative was respectful and on time and didn't try to take cross sell items not needed."
"Technician is knowledgeable about unit and very thorough in checking function and safety."
"technician, Greg, is excellent"
"It was fast and helped me install a new thermostat.
There was a blown fuse in the heating system and now at 7 o clock it seams to have blown again. I will check it out t..."
"A super, friendly young man. Seemed very knowledgeable. "
"Greg knows what he's doing & communicates with me."
"He left the steps down and never turned the light off upstairs .I had to get my neighbor to go upstairs and turn off the light and close the attic stairs./ I'm 78 and can..."
"The tech even arrived early. Everything went smoothly. "
"I sent in a previous survey. Not confident the service man did a thorough inspection."
"The Tech was very polite and easy to talk to. He gave us an overview of what he was going to do."
"Technician was very thorough and polite. He also found a potentially serious problem with my venting, and fixed it."
"Easy to deal with customer service. Technician came in alotted time frame. "
"Calvery is always dependable and helpful...this time was no exception."
"Technician knew his stuff"
"Technician was friendly and answered all questions"
"In all the years I have had Calverley Service as my A/C company, I have been nothing but happy. Your service men are so pleasant, explain everything very well, they are ..."
Did not leave any trash
Had needed equipment"
"Greg is always very thorough and explains to us in a way we can understand."
"We worked with several of your employees and found them to all be capable,
friendly and very helpful. There names were: Richard, Eric, Pedro and Ben.
"He did everything he needed to do in a timely manner."
"Jamal was very informative. "
"The tech came in changed filter charged us $88.00 we paid him $88.00 cash and he left. then we got a bill for the filter so I called, the person who answered the phone sa..."
"nothing to complain about"
"Technician was knowledgeable and professional. "
"The tech went over and above. My son that is in a wheelchair was carrying a container in the kitchen that contained rice. He dropped it and spilled it and then was unable..."
"all things were checked over in a timely manner by professional tech"
"Donald was such a nice man. He was very informative and helpful. He tried his best to resolve our heating issues."
"Your tech was very nice and new what he doing"
"had no specific issues, just feel that each of can always do better"
"Compared to previous inspections, I'm not sure how thorough this inspection was..."
"Every one we delt with was great . We have been with (Rick) Calverley over 40 years. And will stay with you ."
"Very friendly and answered all questions."
Didn't try to sell me extra services - did his job and gave me the status of the heating unit."
"Jamal was efficient, helpful and very pleasant."
"Had to change the appointment date and time twice. Office was very accommodating. Service technician very nice and informed me of everything he was doing."
"Technician was polite, friendly and professional."
"I had to ask him to come back and check on refrigerant level. did not take side panels to wash just like the other techs.(he was trying to take a short cut to finish quic..."
"technician did not do very much. was not as thorough as the last technician"
"Previous tech did not order part - service manager assured me part would be on truck and was not. Operations manager took care of it but never called back as to why serv..."
"He came on time and explained all the new products to me. "
"Jamal was very friendly and knew what he was doing. He was very efficient and worked quickly."
"Jamal provided a thorough, professional and outstanding inspection on our heater system. Very cordial and personable."
"Jamal was on time, professional, knowledgeable, communicated well and cared about what he was doing."
"Jamal takes care to do a thorough job. No pressure but does suggest improvements to our system which we took (UV light installed to avoid growth of moldy stuff in attic)."
"Came same day that called for service"
"Mr. Rico has always done a great job of explaining what needs to be done and doing what needs to be done in a professional and expert manner."
"Explained all procedures to ensure our system was in good repair"
"Because we get professional service each time!!!!!!!!!!!"
"Because the moment we opened the door he was very friendly very respectable and he explained to us every thing he was going to check."
"Your guys are very good, polite and keep me inform on what I'll need the for the next visit. I'm very happy with your company."
"Technician very helpful."
"he was on time and finished in a timely manner"
"Tech very nice and knowledgable. Did what he needed in an efficient manor and discussed new air purifier and left pamphlet."
"quick and was gone in a flash."
"Jamal was very courteous and friendly. I just sat back and relaxed while he did his job. Very nice guy.Very efficient."
"Technician was on time, answered all questions and explained what he had done to system. Also he was first Tech that checked batteries in thermostats (found corroded bat..."
"The tech did not program the thermostat back to the way it was. Now I will have to figure out how to do it again because I don't do it all the time like he does! It's re..."
"The first technician was not thorough but Donald did a very good job."
"He was helpful & very courtous"
"Your techs always do good work."
"H/A working well, so assume tech did his job."
"Very correct and polite person
"Our downstairs thermostat control is apparently turned off, and should have been turned back on when the service on our first floor unit was finished. We can't reset any..."
"very nice technician who was helpful with our questions."
"Service was scheduled in a timely manner and service technician was very professional and thorough."
"I was happy with the service except the $80 charge for an 16x25x4 air filter. That seemed exorbitant. The technician was great!"
"Technician was professional and courteous. "
"Jamal always exceeds my expectations as a technician. He is always on time, he explains everything he is doing and issues he may discover while servicing our unit. He r..."
"Suggested I needed new thermostat. Paid and had new installed. Worked no better than the old one. Problem still not solved"
"Service tech didn't seem to take very much time checking things out as they have in previous visits."
"Jamal was very friendly and efficient"
"Technician was on time, professional in appearance and work. He explained exactly his procedures."
"Timely, professional service"
"Jamaal was thorough, professional, but also friendly. It's actually hard to find professionalism in this day and age. Service Experts has always excelled in that area!"
"Great service technician"
"Mr. Williams was on time, very professional in his manner, conducted his work excellently and answered all of my question. He is an exceptional employee and you are fortu..."
"Six months ago he bent the filter. This time he used the restroom and left powdery substance on the floor. Wasn't going to look at filter until I asked and he used the ho..."
"1. Agreed on time slot was not respected, though a call was made to move the time slot it was an inconvenience to me.
2. The contact information given for call back was ..."
"As far as I know, all the work was done that needed to be done. But Vince was new & seemed very unsure of himself & confused with the configuration of our HVAC. Also, i..."
"Tech was efficient, courteous, on time,,polite & knew what he was doing.also on time & called to let me know he was on the way"
"Service provided as expected."
"Although i do not feel this is the individual technicians fault because the previous technicians have done the same thing and it is more a sales pitch from the higher ups..."
"He was very polite, got right to work, seemed knowledgeable about what he was doing."
"Had to spend more than I thought so not VERY SATISFIED "
"Jamal did not know how to fix my unit but tried to charge me full price."
"Professional, personable and seemed very qualified."
"We have used Calverley for many years and the service personel are very knowledable and courtice."
"We only trust Calverley yo work on our a/c and heating units since your company installed our new equipment.Plus the professionalism of the technicians and their knowledg..."
"We go back 20 years with Calverly/Service Experts HVAC - Top notch technicians and supervisors. Always on schedule, quick and efficient. We're delighted with the great ..."
"Calverley and their Techs have always given us great service."
"technician on time and professional"
"Calverley has always stood behind their service. I had an issue a few years ago with a control board (long story) and they ended up making it right. I work for a mechanic..."
"I may not have a clear understanding of these "check ups". The tech does not look at our outside units to verify that they are free of cottonwood build up or the like. N..."
"Tech was very professional and friendly"
"Tech was very professional and friendly"
"technician was professional, personable and completed the job in a timely manner"
"Technician was very personable professional courteous and did a thorough job "
"the service rep was efficient, courteous, and solved our problem in a timely manner."
"Jamal and Donald found things that needed attention that no other techs found. They were very thorough to ensure that my 2 units would run in best shape."
"Fast, professional and polite"
"Came on time. Worked steady and job was neat and oomplete when finished"
"Did the work & came in & explained it"
"Just a routine check up but the technician did a thorough job and explained all what he checked which makes me feel confident of my systems "health"."
"Friendly, thorough and explained about the
Check he made to our heating system"
"It took three visits that I paid for to fix cap on line which was causing overflow "
"explained about my uv lights"
"Friendly, courteous efficient service for the annual heating system checkup."
"Tech left the discarded filters in the attic instead of bringing them down to put in the trash."
"He arrived on time was friendly helpful and did a good job. "
"Technician was on time, courteous, and knowledgeable."
"Greg was thorough and professional."
"For all the reasons listed below."
"excellent service and advice. went above and beyond."
"The tech was professional, worked quietly & diligently and answered our questions."
"The person who serviced our AC unit told us that it was installed improperly(was installed by another company) but never gave specifics as to what was wrong with it. He ..."
"Technician was on time, courteous, knowledgeable and engaged. Only complaint was he did not have replacement air filters with him."
"I was able to get someone to come over the same day. They called me to tell me they were running a little late. The Technician was very friendly and courteous."
"Great service. Great technician."
"Tech Peter is always very professional, reliable, competent and efficient."
"Darrin really took great care of my elderly mother and I. He was exceptionally professional, took time to explain things to us and did great work. He is an exemplary re..."
"Unit was installed on a pad 3" above grade where it is likely to get in the water during a heavy rain. A second unit in the same location is 8" above grade. Salesman wa..."
"He was prompt, courteous and did a very thorough evaluation of my heating/cooling system. "
"Did service call on time, checked out system quickly and efficiently, installed warrantee replacement with nice explainations."
"You have a good record of sending courteous and knowledgeable technicians. "
"excellent service (fixed the problem) explained what had happened and why, had all parts in truck, very knowledgeable about my system, good guy, I would like Alex to alwa..."
"quick,efficient, polite, knowledgable"
"I think having a set rate for having Freon added is very expensive, compared
what I could have it done for."
"ivan always answers any questions and provides professional service"
"Outstanding customer service, Nice to the customer. prompt and cute"
"I was very disappointed with my service experience on Wednesday August 23rd. I called Strand Brothers because I simply had a clogged drain pan and thought that I would ..."
"On time, great customer service, intelligent and knowledgeable."
"Technician was polite , punctual, respected our house, provided a complete and thorough explanation re problem he found."
"Fast professional service."
"Very qualified and professional technician. I request him for the AC check."
"Very professional and fixed the problem."
"The kid was new. He did as well as he could, and the boss was there"
"Brian, our service technician, knew his info, answered our questions, was polite and friendly. We would like to request that he be the technician that comes to our house ..."
"Ivan was prompt, efficient and pleasant."
"very cordial and knowledgeable and prompt. Showed up a little early but that is good"
"On time, efficient and effortless for me. "
"Prompt service. Mission accomplished quickly.
"came when said, very kind while here, did job well."
"Initially diagnosed on Friday Sept 22, parts ordered. On Monday Sept 25 the diagnosis was changed and work performed. Unfortunately the AC only worked for about an hour b..."
"The technician was very courteous and answered all all questions"
"Alerted to need to schedule; was able to schedule the day/time I wanted;
Same Technician for several years; on time, good work. "
"He did a great job diagnosing and fixing the problem."
"He was courteous, works clean and is extremely competent. I rarely complete surveys so that is an indication of how much I liked your company and Brian! "
"Tech was very helpful and informative"
"support technician reported that my exterior motor is beginning to fail (throwing oil). When I inquired about how siginficant/expensive a repair that is, he advised that ..."
"As always very knowledgeable and pleasant staff to work with. Also staff loooks for ways to improve my service at optimal Peru and yet concerned about costs"
"man did thorough job, and he changed the filter, checked everything."
"I was supposed to get a follow up call regarding warranty on the coil. No one followed up and I went with a different company."
"The service, once rendered was excellent; however, the repair did not take place during the arranged time-window nor was a call made to notify us that the repair was not ..."
"Larry was efficient, patiently answered all our questions, kind, & was flexible when scheduling our appt. We had to have a faucet replaced, and he gave good advice on w..."
"Glen came in and got the job done in a timely manner"
"Tom was awesome. He explained everything he was looking at and checking for in a way they made sense to us. He simplified things so we'd understand some of the more techn..."
"Billy conducted himself in a very professional manner. Explained what he was doing and why"
"Call before, mostly on time and they explain, order and go their way"
"The technician was great! He has been here before. Knowledgeable and friendly. I hope I get him next time!"