What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, cooling or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will handle the trip charge and a diagnostic fee independently. Some companies you’ve worked with in the past may have combined the trip charge and diagnostic fee, but we think we can offer even more value by separating them. 

What Exactly Is a Trip Charge? 

A trip charge handles the cost for a licensed plumber or HVAC technician to come to your home. Occasionally called a service call fee, this charge is the initial rate for delivering our technicians, equipment and expertise to your doorstep. If you would like to avoid trip charges in the future, you can explore registering for one of our membership programs

What Is a Diagnostic Fee? 

The diagnostic fee pays for the services necessary to find the root of a problem. With plumbing, this may include scoping. In HVAC repairs, it might involve examining the inside of your unit. If you elect to use Service Experts Heating, Air Conditioning & Plumbing for any repairs, the diagnostic fee would be rolled into the repair bill. However, you will be charged for the diagnostic services alone if you do not. 

What Are the Differences Between a Trip Fee and a Diagnostic Fee 

In most cases, a trip fee gets the plumber or HVAC technician to your home, while the diagnostic fee encompasses all the work concerned with evaluating the problem and figuring out a plan for repairs. If you’re paying for repairs, you shouldn’t notice the diagnostic fee since it will be included with the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Billed Individually? 

Other plumbers and HVAC companies charge one single fee for both the trip and the diagnostics. As opposed to charging you for two services at the same time, we have two distinct fees. This enables us to price our services in the fairest available manner. 

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