What Are Trip Charges and Diagnostic Fees?

When you want heating, cooling or plumbing services from Calverley Service Experts, you will handle the trip charge and a diagnostic fee separately. A number of companies you’ve worked with in the past most likely combined the trip charge and diagnostic fee, but we believe we can offer better value by keeping them separate.

What Is a Trip Charge?

A trip charge handles the cost for a qualified plumber or HVAC technician to come to your home. Often called a service call fee, this payment is the base rate for sending our technicians, equipment and expertise to your doorstep. If you would like to avoid trip charges in the future, you can look into registering for one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee covers the services needed to locate the source of a problem. With plumbing, this can consist of scoping. For HVAC repairs, it might involve taking a look at the inside of your system. If you elect to use Calverley Service Experts for your repairs, the diagnostic fee will be rolled into the repair costs. That said, you will be charged for the diagnostic services alone if you do not.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

In general, a trip fee covers sending the plumber or HVAC technician to your property, while the diagnostic fee addresses all the work involved in assessing the issue and figuring out a plan for repairs. If you're paying for repairs, you shouldn't notice the diagnostic fee as it'll be absorbed into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Individually?

Other plumbers and HVAC companies are going to charge a single fee for both the trip and the diagnostics. As opposed to charging you for two services at the same time, we have two distinct fees. This allows us to price our services in the fairest achievable manner.

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