Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a wonderful man named Jimmy from the Raleigh community who told Service Experts about a special project he was working on for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, also known as brittle bone disease. She uses a wheelchair to get from one point to another and her house was not wheelchair accessible, mainly due to the size of the equipment. When Jimmy learned about the problem, he wanted to remodel the Tracy family’s home to make it completely wheel-chair compatible. Unfortunately, due to the age of the home, the task was going to be a larger project than he initially planned. Finding his way around the obstacles, Jimmy chose to try turning the Tracy family’s carport into a wheelchair accessible mini-suite, which would include Kyla’s own bedroom, bathroom, playroom, and dining area.

Thrilled to have a working plan, Jimmy began contacting local home service groups, including electricians, building supply companies, and plumbers and everyone said they would be thrilled to help and give their services and supplies. He contacted Service Experts of Raleigh for the heating and cooling part of Kyla’s new mini suite. A couple of Service Experts employees went to the house to learn more about the renovation and were in awe of how bright and friendly Kyla was and they determined they had to contribute.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 heating and cooling systems for Kyla’s new mini suite, but with the help of Lennox and RE Michel, Service Experts of Raleigh was able to hand the Tracy’s a bill that said:

“We’re honored to present you with a total heating and cooling system at no charge as long as we can all have a hug.”

The team at Service Experts of Raleigh were humbled to help provide such an extraordinary girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. But it’s not over yet. The Tracy family is fundraising to purchase a wheel-chair compatible automobile to better transport Kyla and her wheelchair. To find out more or to contribute to the Tracy’s van, please visit their GoFundMe account.

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