How to Fix Your Nest Thermostat When it Won’t Respond

If your home has the Nest Thermostat you may have read about the recent issues and may be living in fear of being left without heat in the dead of winter. 

But fear no more! 

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title. 

For additional information, go to their Nest Support page. For a quick summary, keep on reading: 

Nest Thermostats that were recently updated to software version 5.1.3 or later may have some issues, including becoming unresponsive, not effectively charging the battery, or turning off completely. Nest recommends recharging and restarting your thermostat to rectify the issue and get it up and going again. 

Indications of this problem include the following: 

  • The thermostat being offline in the Nest application and disconnected from the Wi-Fi 
  • The thermostat tells you the battery is low and it needs to turn off 
  • The thermostat’s animated properties are slower than usual 
  • The thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;” 
  • The thermostat’s display is black and unresponsive (you may also have a blinking red or green light above the display) 
  • The thermostat can’t control the corresponding HVAC system(s) 

If your Nest Thermostat is on but you can’t control it or it’s acting sluggish, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer. 

IMPORTANT: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest Support says don’t do it, DON’T.) 

After about 10 minutes of charging, detach the Nest Thermostat from the USB cord. If the component has turned on during this time, power it off and then turn it back on again, manually restarting the system. Once it has fully restarted, plug it back in to reach full charge. After another hour of charging, unplug the Nest Thermostat and reattach it to its base. 

You should be be ready to go at this point, but  you can’t get it to work and want to switch your thermostat, you can view our comparison of common thermostats.  

If you have gone through both of these processes and the Nest Thermostat is still giving you trouble, you will need to bring in reinforcements. Enter us! If Stallion Heating and Air Conditioning set up your Nest Thermostat, please give us a call at 215-259-5850 or schedule an appointment online. 

And if you’ve got another problem, such as a warning from Nest that your furnace is shutting down, then your thermostat could be functioning as it’s meant to. You may need to call Stallion Heating and Air Conditioning as one of Philadelphia‘s premier furnace experts to fix your hvac.  

Also, do not let this situation scare you about your Nest’s reliability. By owning and properly using Nest, your thermostat is actually saving money for you daily. When set it up properly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings constantly, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the leading investments in your home that you can make.